title: Letter to the editor.
authors.affiliation: Melbourne Health Parkville, Victoria, Australia (jacintabaker@hotmail.com).
authors.forename: Jacinta
authors.initials: J
authors.lastname: Baker
mesh_terms: D003695:Delivery of Health Care / Q000458:organization & administration*; D017598:Efficiency, Organizational; D017749:Total Quality Management / Q000379:methods*