title: Training patient and family storytellers and patient and family faculty.
abstract: Narrative medicine has become a prominent method of developing more empathetic relationships between medical clinicians and patients, on the basis of a deeper understanding of the patient experience. Beyond its usefulness during clinical encounters, patient storytelling can inform processes and procedures in Advisory Councils, Committee Meetings, and Family as Faculty settings, leading to improved quality and safety in health care. Armed with a better understanding of the patient experience, clinicians and administrators can make decisions, hopefully in collaboration with patients, that will enrich the patient experience and increase satisfaction among patients, families, and staff. Patient and family storytelling is a key component of the collaboration that is ideal when an organization seeks to deliver patient- and family-centered care. Providing patients and families with training will make the narratives they share more powerful. Health care organizations will find that purposeful storytelling can be an invaluable aspect of a patient- and family-centered culture. Well-delivered storytelling will support quality- and safety-improvement efforts and contribute to improved patient satisfaction. This article provides instruction for teaching patients and families how to tell stories with purpose and offers advice about how to support patients, families, and clinicians participating in this effort.
authors.affiliation: Former Patient Experience Coordinator for the Primary Children's Medical Center in Salt Lake City, UT. E-mail: mktgnme@aol.com.
authors.forename: Lisa
authors.initials: L
authors.lastname: Morrise
authors.forename: Katy Jo
authors.initials: KJ
authors.lastname: Stevens
mesh_terms: D000288:Administrative Personnel; D003695:Delivery of Health Care / Q000592:standards*; D004645:Empathy; D005178:Faculty; D005190:Family; D006296:Health Services; D006801:Humans; D033262:Narration; D017060:Patient Satisfaction; D018802:Patient-Centered Care; D011785:Quality Assurance, Health Care; D058996:Quality Improvement; D011795:Surveys and Questionnaires; D013663:Teaching