title: None shall pass...without answering the call bell.
authors.affiliation: At St. Luke's University Hospital and Health Network in Bethlehem, Pa., Elise M. Colancecco is an instructor at the school of nursing, Susan Moriarty is a patient care manager of the Intermediate Critical Care Unit, and Lisa Litak is a Service Improvement manager.
authors.forename: Elise M
authors.initials: EM
authors.lastname: Colancecco
authors.forename: Susan
authors.initials: S
authors.lastname: Moriarty
authors.forename: Lisa
authors.initials: L
authors.lastname: Litak
mesh_terms: D006747:Hospital Communication Systems; D006801:Humans; D009723:Nurse-Patient Relations; D015404:Nursing Methodology Research; D009741:Nursing Staff, Hospital / Q000458:organization & administration*; D061214:Patient Safety; D017060:Patient Satisfaction; D017751:Safety Management / Q000379:methods*