title: Feedback provision, nurses' well-being and quality improvement: towards a conceptual framework.
abstract: OBJECTIVE
  This contribution develops a conceptual framework that illustrates how feedback on quality measurements to nursing teams can be related to nurses' well-being and quality improvement.
  
  
  BACKGROUND
  It is assumed that providing nursing teams with feedback on quality measurements will lead to quality improvement. Research does not fully support this assumption. Additionally, previous empirical work shows that feedback on quality measurements may have alienating and demotivating effects on nurses.
  
  
  RESULTS
  This article uniquely integrates scholarly literature on feedback provision and strategic human resource management.
  
  
  RESULTS
  The relationship between feedback provision, nurses' well-being and quality improvement remains unclear from research until now.
  
  
  CONCLUSIONS
  Three perspectives are discussed that illustrate that feedback provision can result in quality improvement at the expense of or for the benefit of nurses' well-being. To better understand these contradictory effects, research should examine nurses' perceptions of feedback as mediating variables, while incorporating context factors as moderating variables.
  
  
  CONCLUSIONS
  Nursing management can use feedback on quality measurements to nursing teams, as a tool for enhanced quality and as a motivating tool. However, nurses' perceptions and contextual variables are important for the actual success of feedback.
authors.affiliation: Canisius-Wilhelmina Hospital, Nijmegen, the Netherlands.|Radboud University Nijmegen, Institute for Management Research, Nijmegen, the Netherlands.
authors.forename: Adriana P M
authors.initials: AP
authors.lastname: Giesbers
authors.affiliation: Radboud University Nijmegen, Institute for Management Research, Nijmegen, the Netherlands.
authors.forename: Roel L J
authors.initials: RL
authors.lastname: Schouteten
authors.affiliation: Radboud University Nijmegen, Institute for Management Research, Nijmegen, the Netherlands.
authors.forename: Erik
authors.initials: E
authors.lastname: Poutsma
authors.affiliation: Radboud University Nijmegen, Institute for Management Research, Nijmegen, the Netherlands.|Faculty of Management Science, Open Universiteit in the Netherlands, Heerlen, the Netherlands.|School of Management and Governance, University of Twente, Enschede, the Netherlands.
authors.forename: Beatrice I J M
authors.initials: BI
authors.lastname: van der Heijden
authors.affiliation: Radboud University Medical Centre, Scientific Institute for Quality of Healthcare, Nijmegen, the Netherlands.|Center for Health Services and Nursing Research, KU Leuven, Leuven, Belgium.
authors.forename: Theo
authors.initials: T
authors.lastname: van Achterberg
mesh_terms: D001291:Attitude of Health Personnel; D030141:Feedback, Psychological; D006801:Humans; D007588:Job Satisfaction; D016294:Models, Nursing; D009741:Nursing Staff, Hospital / Q000523:psychology* / Q000600:supply & distribution; D058996:Quality Improvement
keywords: feedback; nurses’ well-being; quality improvement; quality measurement