title: Client satisfaction with a new group-based model of case management for supported housing services.
abstract: Supportive housing typically offers rental subsidies and individual intensive community-based case management and has become a predominant service model for homeless adults. Alternative case management models have not been adequately explored. This study evaluates satisfaction with a novel group-intensive peer support (GIPS) model of case management for the Housing and Urban Development-Veterans Affairs Supportive Housing (HUD-VASH) program. A total of 95 HUD-VASH clients rated their satisfaction with services and responded to open-ended questions about what they liked best and least about the program. Quantitative and qualitative analyses compared clients who attended groups as part of the GIPS model and those who did not. No significant difference in satisfaction between group and non-group attenders were found. Clients reported what they liked best about the program was the staff; those who attended groups reported what they liked best was the social interaction and peer support. These findings suggest clients who attend groups for their primary source of case management may be as satisfied as those who receive only individual case management. GIPS offers a feasible and acceptable service model and should be further explored along with other alternative models of care in supportive housing services.
authors.affiliation: VA New England Mental Illness Research, Education, and Clinical Center, 950 Campbell Avenue, 151D, West Haven, CT 06516, USA; VA Connecticut Healthcare System, 950 Campbell Avenue, West Haven, CT 06516, USA; Department of Psychiatry, Yale School of Medicine, 300 George Street, New Haven, CT 06510, USA. Electronic address: Jack.Tsai@yale.edu.
authors.forename: Jack
authors.initials: J
authors.lastname: Tsai
authors.affiliation: Green Door, 1221 Taylor Street Northwest, Washington D.C., 20011, USA.
authors.forename: Navin
authors.initials: N
authors.lastname: Reddy
authors.affiliation: VA New England Mental Illness Research, Education, and Clinical Center, 950 Campbell Avenue, 151D, West Haven, CT 06516, USA; Department of Psychiatry, Yale School of Medicine, 300 George Street, New Haven, CT 06510, USA; Department of Epidemiology and Public Health, Yale School of Public Health, 6 College Street, P.O. Box 208034, New Haven, CT 06520, USA.
authors.forename: Robert A
authors.initials: RA
authors.lastname: Rosenheck
mesh_terms: D019090:Case Management / Q000191:economics / Q000458:organization & administration*; D003258:Consumer Behavior; D005260:Female; D006703:Ill-Housed Persons / Q000523:psychology*; D006801:Humans; D007398:Interpersonal Relations; D007407:Interviews as Topic; D008297:Male; D008875:Middle Aged; D019982:Organizational Case Studies; D010379:Peer Group; D015397:Program Evaluation / Q000379:methods; D011638:Public Housing; D012944:Social Support; D014728:Veterans
keywords: Case management; Homelessness; Service satisfaction; Veterans