title: [Survey on public medications satisfaction in Guangdong Province].
abstract: OBJECTIVE
  To analyze the influencing factors, and explore effective measures to improve the public medication satisfaction in Guangdong Province according to the survey on public medications satisfaction.
  
  
  METHODS
  Information was collected through questionnaire survey supplemented by interview survey. Data were analyzed by SPSS 19.0 and Microsoft Excel 2003.
  
  
  RESULTS
  The average public satisfaction of the seven items including the overall impression of pharmacy, the pharmacist professional quality, the waiting time of getting or buying drug, the attitude of the staffs, the drug labeling and instructions, drug prices and drug reliability scored 7.10, 6.76, 6.43, 6.57, 7.22, 5.52, 6.69 (out of 10), respectively.
  
  
  CONCLUSIONS
  For low satisfaction and items that the public pay more attention to, countermeasures to improve satisfaction is proposed. On the premise of guaranteeing drug reliability, it is necessary to regulate drug prices positively, and improve the quality of pharmacy services and the professional quality of the pharmacists.
authors.affiliation: School of Pharmacy, Guangdong Pharmaceutical University, Guangzhou 510006, China. gdpc1223@163.com
authors.forename: Zuo-Ren
authors.initials: ZR
authors.lastname: Liu
authors.affiliation: School of Pharmacy, Guangdong Pharmaceutical University, Guangzhou 510006, China.
authors.forename: Lan-Ping
authors.initials: LP
authors.lastname: Huang
mesh_terms: D000704:Analysis of Variance; D001291:Attitude of Health Personnel; D002681:China; D005252:Fees, Pharmaceutical; D005260:Female; D006801:Humans; D008297:Male; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D010593:Pharmaceutical Services / Q000458:organization & administration / Q000706:statistics & numerical data*; D010594:Pharmacies / Q000458:organization & administration* / Q000706:statistics & numerical data; D010595:Pharmacists / Q000458:organization & administration / Q000706:statistics & numerical data; D012107:Research Design; D011795:Surveys and Questionnaires