title: ED navigators help patients find a PCP.
abstract: Carondelet Health Network in Tucson, AZ, places community health outreach workers in the emergency department to help patients who use the ED for non-emergent conditions find a primary care provider. Navigators coordinate primary care appointments and get patients set up in a medical home. If patients have a primary care provider but can't get an appointment, the navigators try to get them in or direct them to a walk-in clinic. Navigators assess patients for psychosocial needs and can help them access community resources and sign up for benefits.
mesh_terms: D001130:Arizona; D019090:Case Management / Q000458:organization & administration* / Q000592:standards; D003159:Community-Institutional Relations; D003266:Continuity of Patient Care / Q000458:organization & administration* / Q000592:standards; D004636:Emergency Service, Hospital / Q000458:organization & administration* / Q000592:standards; D006297:Health Services Accessibility / Q000458:organization & administration* / Q000592:standards; D006801:Humans; D007400:Interprofessional Relations; D019982:Organizational Case Studies; D062526:Patient Navigation / Q000379:methods / Q000458:organization & administration; D011320:Primary Health Care / Q000458:organization & administration* / Q000592:standards; D000078329:Workforce