title: [Complaint to the disciplinary board about a resident].
abstract: We describe the course of two complaints that were filed by patients to the Dutch Medical Disciplinary Board against two internal medicine residents. In the procedure following the complaints the supervisor and the teacher were actively involved, which resulted in one complaint being dropped. We describe the importance of adequate moral support in such cases, as the complaint may lead to loss of work satisfaction or self-esteem, especially for those in training. We make some recommendations on how the resident and the supervisor/head of the department should engage in complaints filed to the Medical Disciplinary Board. In addition, we suggest that routine 'error-meetings' may help to provide an open atmosphere where disclosure of errors and the various procedures at the hospital or disciplinary boards are promoted.
authors.affiliation: AMC, afd. Interne Geneeskunde, Amsterdam.
authors.forename: Gabor E
authors.initials: GE
authors.lastname: Linthorst
authors.forename: Fanny N
authors.initials: FN
authors.lastname: Lauw
authors.forename: Lilian A
authors.initials: LA
authors.lastname: Hanekamp
authors.forename: Joost B L
authors.initials: JB
authors.lastname: Hoekstra
mesh_terms: D005260:Female; D006801:Humans; D007388:Internal Medicine / Q000592:standards*; D007396:Internship and Residency; D008297:Male; D008318:Malpractice / Q000331:legislation & jurisprudence*; D019300:Medical Errors / Q000331:legislation & jurisprudence / Q000517:prevention & control; D009426:Netherlands; D020377:Self Efficacy