title: NHS hospital complaints system review.
authors.affiliation: Reader in Health Law, Nottingham Law School, Nottingham Trent University.
authors.forename: John
authors.initials: J
authors.lastname: Tingle
mesh_terms: D001291:Attitude of Health Personnel; D006779:Hospitals, Public / Q000592:standards*; D006801:Humans; D017060:Patient Satisfaction; D013222:State Medicine / Q000458:organization & administration*