The effectiveness of feedback in improving safe behaviors: a review of the literature.
Reducing unsafe behaviors in the work place is of primary concern in industry. Unsafe behaviors seem to be shaped both by a subtle reinforcement of these behaviors by the work culture and by management's failure to define what constitutes unsafe behavior. Thus, any program to change these behaviors must focus both on defining and reinforcing safe behaviors. This paper reviews some of the literature associated with feedback and its effectiveness in increasing worker safety. The Theory of Planned Behavior is discussed as one possible mechanism for explaining the positive results achieved.
Sargent College of Rehabilitation Sciences, Boston University, Boston, USA.
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Baker
Industrial safety; Theory of Planned Behavior; Token economy