Effective notification of important non-urgent radiology results: a qualitative study of challenges and potential solutions.
BACKGROUND
We report on the implementation of a Radiology Notification System (RNS), set up by the medical imaging department of a major Sydney teaching hospital in March 2010. This study aimed to investigate the views of the medical imaging department staff about: (i) the results follow-up problem encountered by the medical imaging department prior to the implementation of the RNS; (ii) what changes occurred following implementation of the RNS; and (iii) suggestions for improving the RNS.


METHODS
This is a cross-sectional qualitative study incorporating semi-structured interviews with 16 staff (15 radiologists and 1 clerk) after the implementation of the RNS. Interviews were conducted in August/September 2011.


RESULTS
The reasons behind the development of the RNS were related to: (i) major existing problems with the communication of results between the imaging department and hospital wards; (ii) cumbersome and inefficient paper-based notification systems; and (iii) the absence of standardised guidelines and procedures for radiology test notification and follow-up. The RNS managed to free up a significant proportion of radiologist time, resulting in greater efficiencies. Study participants also highlighted a number of areas for improvement, including the need for a 24-h service, feedback and acknowledgement of test results by clinicians and the standardisation of test management definitions and procedures.


CONCLUSIONS
Test management systems can play an important part in enhancing safe and effective communications between wards and hospital departments. However, their uptake and sustainability will require the establishment of a multidisciplinary and hospital-wide collaboration that includes clinicians.
Centre for Health Systems and Safety Research, Australian Institute of Health Innovation, Faculty of Medicine, University of New South Wales, Kensington, New South Wales, Australia.
Andrew
A
Georgiou
Antonia
A
Hordern
Marion
M
Dimigen
Branimir
B
Zogovic
Joanne
J
Callen
Glen
G
Schlaphoff
Johanna I
JI
Westbrook
D001291:Attitude of Health Personnel; D001292:Attitude to Computers; D001315:Australia; D057286:Electronic Health Records / Q000458:organization & administration*; D005069:Evaluation Studies as Topic; D006747:Hospital Communication Systems / Q000458:organization & administration*; D011873:Radiology Information Systems / Q000458:organization & administration*; D017010:Reminder Systems
diagnostic test; medical error; medical imaging; quality of health care; safety management