Measuring quality at a system level: an impossible task? The Toronto Central LHIN Experience.
Quality is being measured and reported across healthcare organizations and sectors, but efforts are rarely made to connect the activity in one organization to quality experienced by patients and clients in another part of the healthcare system. This article describes one regional health organization's journey to measuring health quality at a system level. The authors describe a highly consultative and iterative process used to measure quality across the continuum of care, and the challenges experienced in approaching this type of measurement, and they highlight some of the early findings.
Senior director of performance measurement and information management at the Toronto Central Local Health Integration Network (TC LHIN), in Toronto, Ontario.
Rachel
R
Solomon
Senior planner/epidemiologist in performance measurement and information management at the TC LHIN.
Cynthia
C
Damba
Senior planner in performance measurement and information management at the TC LHIN.
Shirley
S
Bryant
D003266:Continuity of Patient Care / Q000592:standards; D004636:Emergency Service, Hospital / Q000706:statistics & numerical data; D006801:Humans; D009864:Ontario; D010359:Patient Readmission / Q000592:standards / Q000706:statistics & numerical data; D011785:Quality Assurance, Health Care / Q000379:methods* / Q000592:standards; D019984:Quality Indicators, Health Care; D011787:Quality of Health Care / Q000592:standards; D012041:Regional Medical Programs / Q000592:standards*; D014850:Waiting Lists