Hard facts about soft skills.
This is the third article in a series on leadership coordinated by the American Organization of Nurse Executives (AONE) that highlights how nurses are leading change efforts in hospitals. It describes work done in conjunction with the AONE's Care Innovation and Transformation initiative, which provides leadership development and educational opportunities to nurse managers and staff aimed at supporting nurses at the point of care in making changes to improve the quality and safety of patient care.
Joel D. Ray is a colonel (ret.) in the U.S. Air Force Nurse Corps and the director of surgery service at University of North Carolina (UNC) Hospitals in Chapel Hill. Angela S. Overman is the nurse manager of acute GI surgery at UNC Hospitals. Contact author: Angela S. Overman, aoverman@unch.unc.edu. The authors have disclosed no potential conflicts of interest, financial or otherwise.
Joel D
JD
Ray
Angela S
AS
Overman
D003142:Communication; D005762:Gastroenterology / Q000458:organization & administration; D006757:Hospital Units / Q000458:organization & administration*; D006801:Humans; D007857:Leadership; D009718:Nurse Administrators; D009741:Nursing Staff, Hospital / Q000458:organization & administration; D019982:Organizational Case Studies / Q000379:methods; D009936:Organizational Innovation; D017060:Patient Satisfaction; D016730:Program Development / Q000379:methods; D058996:Quality Improvement