Influences of satisfaction with telecare and family trust in older Taiwanese people.
The level of trust given towards telecare by the family members of older people using the service is extremely important. Family trust may be an influential factor in deciding whether to use such services. This study focuses on older people's satisfaction with telecare and examines their family's trust in telecare services. Influences on intention to continue using telecare services are also explored. A questionnaire-based survey on 60 communities dwelling older people who had been receiving telecare services in the past two years was employed. This study developed a satisfaction and trust scale based on previous studies. Our results show that older people's satisfaction with telecare services and families' trust were influential in decided whether to continue to use of telecare services. These findings can help medical institutions to better insight into the user experience of telecare to help them provide future services that better comply with clients' desires and requirements.
Department of Health Administration, Tzu Chi College of Technology, 880, Sec. 2, Chien-Kuo Road, Hualien, Taiwan 97005, China. tsairob@tccn.edu.tw.
Chung-Hung
CH
Tsai
Department of Health Administration, Tzu Chi College of Technology, 880, Sec. 2, Chien-Kuo Road, Hualien, Taiwan 97005, China. tzustu@gmail.com.
Yu-Ming
YM
Kuo
College of Nursing, Kaohsiung Medical University, 100, Shih-Chuan 1st Road, Kaohsiung, Taiwan 80708, China. mchwsl@gmail.com.
Shu-Lin
SL
Uei
D000368:Aged; D005190:Family / Q000523:psychology; D005260:Female; D006801:Humans; D008297:Male; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011795:Surveys and Questionnaires; D013624:Taiwan; D017216:Telemedicine / Q000706:statistics & numerical data*; D035502:Trust / Q000523:psychology