Using a web-based patient-provider messaging system to enhance patient satisfaction among active duty sailors and Marines seen in the psychiatric outpatient clinic: a pilot study.
Patient satisfaction is imperative in providing safe, effective, and quality patient care. Several articles have examined the effect of a secure on-line communication system in the primary care setting to improve the delivery of patient care. This article describes the use of an asynchronous Web-based messaging system in the psychiatric outpatient setting to enhance patient satisfaction among active duty military service members.
Department of Mental Health, Naval Health Clinic Hawaii, 480 Central Avenue, JBPHH, HI 96860, USA. Electronic address: Jane.abanes@med.navy.mil.
Jane J
JJ
Abanes
Psychiatric Mental Health Nurse Practitioner Program, Vanderbilt University School of Nursing, 384 Frist Hall, 461 21st Avenue South, Nashville, TN 37240, USA.
Susie
S
Adams
D000554:Ambulatory Care Facilities; D006801:Humans; D020407:Internet; D008605:Mental Health Services / Q000458:organization & administration / Q000592:standards*; D008889:Military Personnel / Q000523:psychology*; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D010865:Pilot Projects
Military; On-line communication; Patient satisfaction; Psychiatry; Web-based messaging