Horizontal hostility and verbal violence between nurses in the perinatal arena of health care.
The goal of this US study was to determine the frequency of horizontal violence in a perinatal service and its effect on patient outcomes. A 24-question survey instrument was completed online by 63 nurses. The results indicated that labour and delivery wards experience a higher frequency of horizontal violence than other units in the perinatal service. They also showed that the mother and baby unit demonstrates a higher frequency of recipient or victim behaviours. A relationship between horizontal violence and ineffective communication, as well as a relationship between horizontal violence and poor patient outcomes or near misses, was demonstrated.
California State University, Long Beach, California.
Grace
G
Reynolds
Sharilyn
S
Kelly
Savitri
S
Singh-Carlson
D000328:Adult; D000368:Aged; D058445:Bullying / Q000523:psychology*; D003142:Communication; D003430:Cross-Sectional Studies; D005260:Female; D006791:Hostility; D006801:Humans; D007223:Infant; D007231:Infant, Newborn; D007398:Interpersonal Relations; D008297:Male; D008875:Middle Aged; D017283:Neonatal Nursing / Q000706:statistics & numerical data*; D009741:Nursing Staff, Hospital / Q000523:psychology*; D014754:Violence / Q000523:psychology* / Q000706:statistics & numerical data*; D017132:Workplace / Q000706:statistics & numerical data*; D055815:Young Adult