title: A snapshot of patients' perceptions of oncology providers' cultural competence.
abstract: In this paper, we describe an anonymous cross-sectional survey with a sample of 100 racially diverse adult oncology patients using a newly developed patient-reported measure of providers' cultural competence, the Physicians' Cultural Competence for Patient Satisfaction Scale (PCCPS) [1, 2], which was developed using a US midwestern sample of primary care patients. Our primary aims were to examine the reliability of the PCCPS in a more racially diverse urban oncology clinical setting and to identify salient domains of oncology provider cultural competence based on patient-reported satisfaction with direct clinical encounters. Results suggest that patient-reported satisfaction was significantly associated with one of the four domains measured by the PCCPS, physician's patient-centered cultural competence (r = 0.40, p = 0.01), and female patients were more satisfied (t (91) = 5.23, p = 0.02). The PCCPS demonstrated good reliability in an urban diverse cancer patient population. Results help to inform the development of clinical tools that can improve oncology providers' cultural competency.
authors: Department of Couple and Family Therapy, Drexel University, 7th Floor, Room 718, 1601 Cherry Street, Mail Stop 71042, Philadelphia, PA, 19102, USA, mpd29@drexel.edu.
authors: Maureen P
authors: MP
authors: Davey
authors: Roberta
authors: R
authors: Waite
authors: Ana
authors: A
authors: Nuñez
authors: Alba
authors: A
authors: Niño
authors: Karni
authors: K
authors: Kissil
mesh_terms: D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D003430:Cross-Sectional Studies; D054521:Cultural Competency; D005260:Female; D005500:Follow-Up Studies; D006801:Humans; D008297:Male; D008495:Medical Oncology / Q000592:standards*; D008875:Middle Aged; D009369:Neoplasms / Q000523:psychology* / Q000628:therapy; D017060:Patient Satisfaction; D010361:Patients / Q000523:psychology*; D010465:Perception; D010817:Physician-Patient Relations; D011320:Primary Health Care / Q000592:standards*; D011787:Quality of Health Care