title: Patient satisfaction with primary health care rendered by community midwives in the area of Poznań.
abstract: OBJECTIVE
  The main objective of this study was to examine the level of patient satisfaction with the care rendered by community midwives in the area of Poznań.
  
  
  METHODS
  A patient survey was distributed using face-to-face recruitment and with mail collection. Eight hundred new mothers were asked to participate in the study by filling out the questionnaire after eight weeks of the postpartum period. One hundred seventy seven (22.12%) returned completed questionnaires which were then analyzed.
  
  
  RESULTS
  This paper provides information on the high level of patient satisfaction with the services provided by community midwives and the important role community midwives play in caring for and supporting women in the post partum period.
  
  
  CONCLUSIONS
  The results of this study indicate that women in the area of Poznań, are satisfied with the care they receive from midwives. They also indicate a lack of association of patient satisfaction scores between groups of patients based on demographic data and reason for using community midwife services. It was also found that the overall patient satisfaction score depends most heavily on the time frame of receiving community midwife services.
authors: Faculty of Health Sciences, Chair and Department of Management in Health Care, Karol Marcinkowski University of Medical Sciences, Poznań, Poland. tniewiad@ump.edu.pl
authors: Tomasz
authors: T
authors: Niewiadomski
authors: Chair and Department of Preventive Medicine, Karol Marcinkowski University of Medical Sciences, Poznań, Poland.
authors: Maria
authors: M
authors: Biskupska
authors: Chair and Department of Preventive Medicine, Karol Marcinkowski University of Medical Sciences, Poznań, Poland.
authors: Jacek
authors: J
authors: Wysocki
mesh_terms: D000328:Adult; D003151:Community Health Centers / Q000458:organization & administration*; D003266:Continuity of Patient Care / Q000706:statistics & numerical data; D005260:Female; D006801:Humans; D008880:Midwifery / Q000706:statistics & numerical data*; D009035:Mothers / Q000523:psychology / Q000706:statistics & numerical data*; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011044:Poland; D011181:Postnatal Care / Q000523:psychology / Q000706:statistics & numerical data*; D011320:Primary Health Care / Q000458:organization & administration*; D012017:Referral and Consultation / Q000706:statistics & numerical data*; D016387:Women's Health; D055815:Young Adult