title: Homeless women's experiences of service provider encounters.
abstract: Service providers are gatekeepers to health-sustaining services and resources, although little is known about service encounters from the perspective of homeless women. We conducted in-depth semistructured interviews with 15 homeless women to better understand their experiences of service encounters. Using a phenomenological method, 160 significant statements were extracted from participant transcripts; more positive than negative interactions were reported. The 10 themes that emerged fall along a dehumanizing/humanizing continuum primarily separated by the power participants experienced in the interaction and the trust they felt in the service provider. Implications for nursing practice and research are offered.
authors: a Duke University School of Nursing.
authors: Donna J
authors: DJ
authors: Biederman
authors: Tracy R
authors: TR
authors: Nichols
mesh_terms: D000328:Adult; D032981:Dehumanization; D003695:Delivery of Health Care; D005260:Female; D006703:Ill-Housed Persons / Q000523:psychology*; D006801:Humans; D007407:Interviews as Topic; D010817:Physician-Patient Relations; D011209:Power, Psychological; D013240:Stereotyping; D035502:Trust