title: Implications of the emergency department triage environment on triage practice for clients with a mental illness at triage in an Australian context.
abstract: BACKGROUND
  The practice environment of the emergency department (ED) refers to both the people and physical factors (architecture) in the environment in which health care is provided. ED triage practice environments are the very places where caring or the delivery of health care often begins. This paper examines the implications of the emergency department triage practice environment on the triage practice of nurses who triage clients with a mental illness.
  
  
  METHODS
  An observational ethnographic approach inclusive of participant observation, formal and informal semi structured interviews, examination of documents and the collation of field notes were the means of data collection. Data was analysed through constant comparison and theoretical coding.
  
  
  RESULTS
  Nurses who work in ED triage are cognisant of environmental impacts as they undertake rapid client assessment and manage busy and noisy waiting rooms. The triage environment does influence the ED triage assessment and the management of clients who present seeking mental health care.
  
  
  CONCLUSIONS
  Tensions arise when the architectural environment of an ED triage area affects client behaviour, the capacity to provide optimal client care and the ability to conduct a triage assessment that obtains the best data possible. Understanding the impact of the ED triage practice environment on people with a mental illness facilitates an understanding of how people from this client group can be better supported in a complex and busy ED environment.
authors: School of Nursing and Midwifery, University of the Sunshine Coast, Qld, Australia. Electronic address: mbroadbent@usc.edu.au.
authors: Marc
authors: M
authors: Broadbent
authors: School of Nursing, Midwifery and Indigenous Health, University of Wollongong, Wollongong, NSW, Australia. Electronic address: lmoxham@uow.edu.au.
authors: Lorna
authors: L
authors: Moxham
authors: School of Nursing and Midwifery, Central Queensland University, Rockhampton, Qld, Australia. Electronic address: t.dwyer@cqu.edu.au.
authors: Trudy
authors: T
authors: Dwyer
mesh_terms: D001291:Attitude of Health Personnel; D001315:Australia; D003219:Confidentiality / Q000592:standards; D016529:Emergency Nursing; D004636:Emergency Service, Hospital; D006272:Health Facility Environment / Q000592:standards*; D006801:Humans; D001523:Mental Disorders / Q000451:nursing*; D057184:Practice Patterns, Nurses'; D018907:Privacy / Q000523:psychology; D036301:Qualitative Research; D014218:Triage / Q000592:standards*
keywords: Caring; Emergency nursing; Environment; Mental health; Triage