title: Patient moderator interaction in online health communities.
abstract: An increasing number of people visit online health communities to share experiences and seek health information. Although studies have enumerated reasons for patients' visits to online communities for health information from peers, we know little about how patients gain health information from the moderators in these communities. We qualitatively analyze 480 patient and moderator posts from six communities to understand how moderators fulfill patients' information needs. Our findings show that patients use the community as an integral part of their health management practices. Based on our results, we suggest enhancements to moderated online health communities for their unique role to support patient care.
authors.affiliation: University of Washington, Seattle, WA.
authors.forename: Jina
authors.initials: J
authors.lastname: Huh
authors.affiliation: University of Washington, Seattle, WA.
authors.forename: David W
authors.initials: DW
authors.lastname: McDonald
authors.affiliation: University of Washington, Seattle, WA.
authors.forename: Andrea
authors.initials: A
authors.lastname: Hartzler
authors.affiliation: University of Washington, Seattle, WA.
authors.forename: Wanda
authors.initials: W
authors.lastname: Pratt
mesh_terms: D002908:Chronic Disease; D006282:Health Personnel; D006801:Humans; D057226:Information Seeking Behavior; D020407:Internet; D012944:Social Support