title: A focus on 'always events'. Strategy ensures patient-centered care and a better patient experience.
authors.affiliation: Institute for Healthcare Improvement, USA. mhayward@ihi.org
authors.forename: Martha
authors.initials: M
authors.lastname: Hayward
authors.affiliation: Institute for Healthcare Improvement, USA.
authors.forename: Jo Ann
authors.initials: JA
authors.lastname: Endo
authors.affiliation: Institute for Healthcare Improvement, USA.
authors.forename: Patricia
authors.initials: P
authors.lastname: Rutherford
mesh_terms: D006801:Humans; D007857:Leadership; D009937:Organizational Objectives; D017060:Patient Satisfaction; D018802:Patient-Centered Care; D024382:Professional Role; D011785:Quality Assurance, Health Care; D014341:Trustees; D014481:United States