title: Consumer experience of formal crisis-response services and preferred methods of crisis intervention.
abstract: The manner in which people with mental illness are supported in a crisis is crucial to their recovery. The current study explored mental health consumers' experiences with formal crisis services (i.e. police and crisis assessment and treatment (CAT) teams), preferred crisis supports, and opinions of four collaborative interagency response models. Eleven consumers completed one-on-one, semistructured interviews. The results revealed that the perceived quality of previous formal crisis interventions varied greatly. Most participants preferred family members or friends to intervene. However, where a formal response was required, general practitioners and mental health case managers were preferred; no participant wanted a police response, and only one indicated a preference for CAT team assistance. Most participants welcomed collaborative crisis interventions. Of four collaborative interagency response models currently being trialled internationally, participants most strongly supported the Ride-Along Model, which enables a police officer and a mental health clinician to jointly respond to distressed consumers in the community. The findings highlight the potential for an interagency response model to deliver a crisis response aligned with consumers' preferences.
authors.affiliation: Department of Psychology and Psychiatry, Monash University, Melbourne, Victoria, Australia.
authors.forename: Kara
authors.initials: K
authors.lastname: Boscarato
authors.forename: Stuart
authors.initials: S
authors.lastname: Lee
authors.forename: Jon
authors.initials: J
authors.lastname: Kroschel
authors.forename: Yitzchak
authors.initials: Y
authors.lastname: Hollander
authors.forename: Alice
authors.initials: A
authors.lastname: Brennan
authors.forename: Narelle
authors.initials: N
authors.lastname: Warren
mesh_terms: D000328:Adult; D003419:Crisis Intervention / Q000592:standards; D005190:Family; D005260:Female; D006801:Humans; D007407:Interviews as Topic; D008297:Male; D001523:Mental Disorders / Q000628:therapy; D008605:Mental Health Services / Q000592:standards; D008875:Middle Aged; D017060:Patient Satisfaction; D055815:Young Adult
keywords: collaborative response; consumer; mental health crisis; mental health service; police