title: Supervisory-level interruption recovery in time-critical control tasks.
abstract: This paper investigates the effectiveness of providing interruption recovery assistance in the form of an interactive visual timeline of historical events on a peripheral display in support of team supervision in time-critical settings. As interruptions can have detrimental effects on task performance, particularly in time-critical work environments, there is growing interest in the design of tools to assist people in resuming their pre-interruption activity. A user study was conducted to evaluate the use of an interactive event timeline that provides assistance to human supervisors in time-critical settings. The study was conducted in an experimental platform that emulated a team of operators and a mission commander performing a time-critical unmanned aerial vehicle (UAV) mission. The study results showed that providing interruption assistance enabled people to recover from interruptions faster and more accurately. These results have implications for interface design that could be adopted in similar time-critical environments such as air-traffic control, process control, and first responders.
authors.affiliation: Department of Systems Design Engineering, University of Waterloo, 200 University Avenue West, Waterloo, Ontario, Canada N2L 3G1. Electronic address: f.sasangohar@mail.utoronto.ca.
authors.forename: Farzan
authors.initials: F
authors.lastname: Sasangohar
authors.affiliation: Department of Systems Design Engineering, University of Waterloo, 200 University Avenue West, Waterloo, Ontario, Canada N2L 3G1. Electronic address: stacey.scott@uwaterloo.ca.
authors.forename: Stacey D
authors.initials: SD
authors.lastname: Scott
authors.affiliation: Department of Aeronautics and Astronautics, Massachusetts Institute of Technology, 77 Massachusetts Ave, Cambridge, MA 02139, USA. Electronic address: missyc@mit.edu.
authors.forename: M L
authors.initials: ML
authors.lastname: Cummings
mesh_terms: D000293:Adolescent; D000328:Adult; D001288:Attention; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D008889:Military Personnel / Q000523:psychology; D008960:Models, Psychological; D010559:Personnel Management; D013647:Task Performance and Analysis; D013997:Time Factors; D055815:Young Adult
keywords: Interruption; Supervisory control; Unmanned vehicles