title: Patient perspectives on quality.
abstract: The patient perspective is central to quality improvement. This article describes how health services are involving individuals and the public in improving healthcare. It describes the importance and different methods of accessing patient and carer feedback on satisfaction, experience and outcomes, and explores current thinking on individual involvement, engagement in commissioning, and the role of the public in redesigning health services.
authors.affiliation: Primary and Prehospital Health Care, Community and Health Research Unit (CaHRU), University of Lincoln, Brayford Pool Lincoln LN6 7TS, UK. nsiriwardena@lincoln.ac.uk.
authors.forename: A Niroshan
authors.initials: AN
authors.lastname: Siriwardena
authors.affiliation: Department of Public Health and Primary Care, Institute of Public Health, University of Cambridge, UK.
authors.forename: Steve
authors.initials: S
authors.lastname: Gillam
mesh_terms: D000328:Adult; D001294:Attitude to Health; D004632:Emergency Medical Services / Q000379:methods / Q000592:standards*; D017144:Focus Groups; D006801:Humans; D059408:Pain Management / Q000379:methods / Q000592:standards; D010358:Patient Participation; D057240:Patient Preference; D017060:Patient Satisfaction; D011320:Primary Health Care / Q000592:standards*; D011369:Professional-Patient Relations; D058996:Quality Improvement / Q000592:standards; D011787:Quality of Health Care / Q000592:standards*; D006113:United Kingdom