title: Lessons learned in crisis management.
abstract: This paper will explore lessons learned following a series of natural and man-made disasters affecting the Massachusetts Mutual Life Insurance Company and/or its subsidiaries. The company employs a team of certified continuity professionals who are charged with overseeing resilience on behalf of the enterprise and leading recovery activities wherever and whenever necessary.
authors.forename: Chris
authors.initials: C
authors.lastname: Olson
mesh_terms: D054042:Bombs; D055867:Cyclonic Storms; D004189:Disaster Planning / Q000458:organization & administration*; D004190:Disasters; D055866:Earthquakes; D006801:Humans; D009938:Organizations; D017149:Private Sector; D012914:Snow; D023481:Terrorism; D055869:Tornadoes; D057192:Tsunamis
keywords: communication; hurricane; incident command; shelter; snow; tornado