title: Service quality and patient-centered care.
authors.affiliation: Southwestern Adventist University, Keene, TX, USA.
authors.forename: Beverly Waller
authors.initials: BW
authors.lastname: Dabney
authors.affiliation: College of Nursing, Washington State University, Spokane, WA, USA.
authors.forename: Huey-Ming
authors.initials: HM
authors.lastname: Tzeng
mesh_terms: D003142:Communication; D006801:Humans; D009723:Nurse-Patient Relations; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000592:standards*; D011787:Quality of Health Care