title: Why did ISO 9001:2008 system fail to deliver?
abstract: This article is based on an actual investigation undertaken, and summarises the subsequent report's findings and observations. It has been anonymised for obvious reasons. In May 2013 an analysis was undertaken by a multidisciplinary team that compared an NHS Trust estates department's managerial systems against the NHS national recommendations. The conclusions stated that: 'There was a systemic failure across a large number of topics generating intolerable/substantial risks to the organisation, its staff, and patients; this despite the department's managerial systems being accredited to the International Standard ISO 9001:2008'. The natural question raised when presented with this demonstrable and auditable evidence was: 'Why did the ISO 9001:2008 system fail?'
authors.forename: Melvyn
authors.initials: M
authors.lastname: Langford
mesh_terms: D000068:Accreditation / Q000592:standards; D003142:Communication; D058016:Health Facility Administration / Q000331:legislation & jurisprudence / Q000592:standards*; D006801:Humans; D019982:Organizational Case Studies; D015397:Program Evaluation / Q000379:methods / Q000592:standards; D058996:Quality Improvement / Q000458:organization & administration / Q000592:standards; D018570:Risk Assessment / Q000379:methods / Q000458:organization & administration; D012449:Safety / Q000331:legislation & jurisprudence / Q000592:standards; D013222:State Medicine / Q000331:legislation & jurisprudence / Q000458:organization & administration* / Q000592:standards; D017749:Total Quality Management / Q000379:methods / Q000458:organization & administration* / Q000592:standards; D006113:United Kingdom; D035642:Whistleblowing / Q000331:legislation & jurisprudence