title: Improving service efficiency and effectiveness: the resource implications.
authors.forename: Keith
authors.initials: K
authors.lastname: Hurst
mesh_terms: D003695:Delivery of Health Care / Q000458:organization & administration* / Q000592:standards; D017598:Efficiency, Organizational; D006801:Humans; D038622:Internationality; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care / Q000379:methods* / Q000592:standards; D011795:Surveys and Questionnaires; D014177:Translations