title: Is the hospital's magnet status linked to HCAHPS scores?
abstract: This study identified a significant link between Magnet hospitals and higher HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores across 110 Illinois hospitals. Compared with registered nurse nursing hours per patient-day and registered nurse turnover rate, Magnet status was a stronger contributor to the HCAHPS scores. A moderate to strong, reverse relationship between hospital's percentage of African American patients and HCAHPS scores suggests a need for strengthening culturally sensitive nurse-patient communications.
authors.affiliation: College of Health and Human Sciences, Northern Illinois University, DeKalb.
authors.forename: Jie
authors.initials: J
authors.lastname: Chen
authors.forename: Mary Elaine
authors.initials: ME
authors.lastname: Koren
authors.forename: Donna J
authors.initials: DJ
authors.lastname: Munroe
authors.forename: Ping
authors.initials: P
authors.lastname: Yao
mesh_terms: D003142:Communication; D054521:Cultural Competency; D019538:Health Care Surveys; D006801:Humans; D009732:Nursing Care / Q000523:psychology; D017060:Patient Satisfaction; D019984:Quality Indicators, Health Care; D011787:Quality of Health Care / Q000592:standards*; D017132:Workplace