title: Collecting data on patient experience is not enough: they must be used to improve care.
authors.affiliation: Nuffield Department of Population Health, University of Oxford, Oxford, UK.
authors.forename: Angela
authors.initials: A
authors.lastname: Coulter
authors.forename: Louise
authors.initials: L
authors.lastname: Locock
authors.forename: Sue
authors.initials: S
authors.lastname: Ziebland
authors.forename: Joe
authors.initials: J
authors.lastname: Calabrese
mesh_terms: D003142:Communication; D003625:Data Collection; D019538:Health Care Surveys; D006301:Health Services Needs and Demand / Q000706:statistics & numerical data; D006801:Humans; D010343:Patient Admission / Q000592:standards; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D058996:Quality Improvement / Q000458:organization & administration; D013222:State Medicine / Q000458:organization & administration; D006113:United Kingdom