title: Application of Queuing Analytic Theory to Decrease Waiting Times in Emergency Department: Does it Make Sense?
authors.affiliation: Health Services Research Unit, Singapore General Hospital, Singapore.
authors.forename: Sean Shao
authors.initials: SS
authors.lastname: Wei Lam
authors.affiliation: Department of Emergency Medicine, Singapore General Hospital, Singapore.
authors.forename: Marcus Eng
authors.initials: ME
authors.lastname: Hock Ong
keywords: Emergency Department; Operations Research; Quality Improvement; Simulation