'We are volunteers and that sometimes gets forgotten': exploring the motivations and needs of volunteers at a healthy living resource centre in the North East of England.
OBJECTIVE
This article explores the motivations and needs of volunteers in the delivery of community health services at a healthy living resource centre in the North East of England, United Kingdom.


METHODS
Four focus groups involving a total of 16 participants were conducted between March and May 2013. All sessions were digitally recorded with prior consent from participants. Data were then transcribed, thematically coded and analysed using NVivo software.


RESULTS
Relevant training tailored to individual needs is required in order to avoid alienating volunteers. Successful communication is also central to fostering positive relationships between volunteers and staff members within organisations. Finally, it is vital that the contribution volunteers make is fully recognised and appreciated.


CONCLUSIONS
The place of volunteers within public services and their role in delivery have become increasingly prominent in recent years. Training, alongside clear communication and recognition of the contribution volunteers make, can help improve the experiences of those choosing to volunteer within the health services.
Department of Geography, Durham University, Durham, UK jonathan.warren@durham.ac.uk.
Jon
J
Warren
Department of Geography, Durham University, Durham, UK; Wolfson Research Institute for Health and Wellbeing, Durham University, Stockton on Tees, UK.
Kayleigh
K
Garthwaite
D003153:Community Health Services / Q000458:organization & administration*; D004739:England; D005260:Female; D017144:Focus Groups; D006293:Health Promotion / Q000458:organization & administration*; D006801:Humans; D008297:Male; D009042:Motivation; D014838:Volunteers / Q000523:psychology*
Big Society; community; health services; privatisation; qualitative; volunteering