Using project performance to measure effectiveness of quality management system maintenance and practices in construction industry.
This paper proposed seven existing and new performance indicators to measure the effectiveness of quality management system (QMS) maintenance and practices in construction industry. This research is carried out with a questionnaire based on QMS variables which are extracted from literature review and project performance indicators which are established from project management's theory. Data collected was analyzed using correlation and regression analysis. The findings indicate that client satisfaction and time variance have positive and significant relationship with QMS while other project performance indicators do not show significant results. Further studies can use the same project performance indicators to study the effectiveness of QMS in different sampling area to improve the generalizability of the findings.
Faculty of Management, Universiti Teknologi Malaysia, 81310 Skudai, Johor, Malaysia.
Tiong Kung
TK
Leong
Faculty of Management, Universiti Teknologi Malaysia, 81310 Skudai, Johor, Malaysia.
Norhayati
0000-0002-4872-6404
N
Zakuan
Faculty of Mechanical Engineering, Universiti Teknologi Malaysia, 81310 Skudai, Johor, Malaysia.
Muhamad Zameri
0000-0002-5142-4925
MZ
Mat Saman
Faculty of Management, Universiti Teknologi Malaysia, 81310 Skudai, Johor, Malaysia.
Mohd Shoki Md
MS
Ariff
Faculty of Civil Engineering, Universiti Teknologi Malaysia, 81310 Skudai, Johor, Malaysia.
Choy Soon
0000-0002-2776-1593
CS
Tan
D060389:Construction Industry; D011795:Surveys and Questionnaires; D017749:Total Quality Management