title: Changing services means understanding them.
authors.forename: Keith
authors.initials: K
authors.lastname: Hurst
mesh_terms: D000058:Accidental Falls / Q000517:prevention & control; D004282:Documentation; D007256:Information Systems; D010360:Patient Transfer; D010557:Personnel Administration, Hospital; D011785:Quality Assurance, Health Care / Q000458:organization & administration*