title: 'What's good for the consumer is good for the profession'.
abstract: The way the RCVS handles complaints is undergoing 'a refresh and revolution' which, it believes, will bring benefits to both clients and veterinary surgeons. At the recent BSAVA congress, the College's chief executive and its Registrar explained how things are changing. Kathryn Clark reports.
authors.forename: Kathryn
authors.initials: K
authors.lastname: Clark
mesh_terms: D003226:Congresses as Topic; D034462:Dissent and Disputes; D006801:Humans; D012582:Schools, Veterinary / Q000458:organization & administration*; D006113:United Kingdom; D014730:Veterinary Medicine / Q000458:organization & administration*