title: Leveraging technology and staffing in developing a new liaison program.
abstract: With nearly all library resources and services delivered digitally, librarians working for the New York University Health Sciences Library struggled with maintaining awareness of changing user needs, understanding barriers faced in using library resources and services, and determining knowledge management challenges across the organization. A liaison program was created to provide opportunities for librarians to meaningfully engage with users. The program was directed toward a subset of high-priority user groups to provide focused engagement with these users. Responsibility for providing routine reference service was reduced for liaison librarians to provide maximum time to engage with their assigned user communities.
authors.affiliation: a New York University Health Sciences Library, New York University Langone Medical Center , New York , New York , USA.
authors.forename: Jeff
authors.initials: J
authors.lastname: Williams
authors.forename: Aileen
authors.initials: A
authors.lastname: McCrillis
authors.forename: Richard
authors.initials: R
authors.lastname: McGowan
authors.forename: Joey
authors.initials: J
authors.lastname: Nicholson
authors.forename: Alisa
authors.initials: A
authors.lastname: Surkis
authors.forename: Holly
authors.initials: H
authors.lastname: Thompson
authors.forename: Dorice
authors.initials: D
authors.lastname: Vieira
mesh_terms: D000046:Academic Medical Centers; D006801:Humans; D033183:Interdisciplinary Communication; D016245:Librarians; D007993:Libraries, Medical / Q000458:organization & administration*; D008490:Medical Informatics; D020380:Needs Assessment; D009519:New York City; D009937:Organizational Objectives; D024382:Professional Role; D016730:Program Development; D015397:Program Evaluation
keywords: Liaison programs; program evaluation; service levels; training