title: All public services must learn lessons from Mid Staffs on handling complaints, MPs say.
authors.affiliation: BMJ.
authors.forename: Clare
authors.initials: C
authors.lastname: Dyer
mesh_terms: D006801:Humans; D017060:Patient Satisfaction; D011787:Quality of Health Care / Q000458:organization & administration / Q000592:standards; D013222:State Medicine / Q000458:organization & administration / Q000592:standards; D006113:United Kingdom