An evidence-based approach to organization evaluation and change in human service organizations evaluation and program planning.
The work described in this article focuses primarily on how human service organizations can use an evidence-based, self-assessment approach to organization evaluation to facilitate continuous quality improvement and organization change. Real-life examples are presented, strengths and challenges discussed, and future conceptual and measurement issues identified.
Hastings College, USA; University of Salamanca, Spain and Gent University, Belgium. Electronic address: rschalock@ultraplix.com.
Robert L
RL
Schalock
Qi Zhi Vocational Training Center, Taipei, Taiwan. Electronic address: tim.lee.vtc@gmail.com.
Tim
T
Lee
Institute on Community Inclusion (INICO), University of Salamanca, Spain. Electronic address: Verdugo@usal.es.
Miguel
M
Verdugo
Arduin Foundation, Middleburgh, The Netherlands. Electronic address: kswart@arduin.nl.
Kees
K
Swart
Faculty of Social Work and Welfare Studies, University College, Gent University, Belgium. Electronic address: Claudia.claes@hogent.be.
Claudia
C
Claes
Department of Special Education, University of Gent, Belgium. Electronic address: jloon@arduin.nl.
Jos
J
van Loon
Qi Zhi Vocational Training Center, Taipei, Taiwan. Electronic address: cslee.vtc@gmail.com.
Chun-Shin
CS
Lee
D019985:Benchmarking; D003299:Cooperative Behavior; D006801:Humans; D009936:Organizational Innovation; D015397:Program Evaluation; D058996:Quality Improvement / Q000458:organization & administration*; D012947:Social Work / Q000458:organization & administration* / Q000592:standards
Collaborative evaluation; Continuous quality improvement; Evidence-based indicators; Organization change; Organization evaluation; Organization transformation; Performance-based perspectives