[Comparison of level of satisfaction of users of home care: integrated model vs. dispensaries model].
OBJECTIVE
To determine the level of satisfaction of users that receive home health care through two different models of primary health care: integrated model and dispensaries model.


METHODS
cross-sectional, observational study.


METHODS
Two primary care centers in the province of Barcelona.


METHODS
The questionnaire was administered to 158 chronic patients over 65 years old, of whom 67 were receiving health care from the integrated model, and 91 from the dispensaries model.


METHODS
The Evaluation of Satisfaction with Home Health Care (SATISFAD12) questionnaire was, together with other complementary questions about service satisfaction of home health care, as well as social demographic questions (age, sex, disease, etc).


RESULTS
The patients of the dispensaries model showed more satisfaction than the users receiving care from the integrated model. There was a greater healthcare continuity for those patients from the dispensaries model, and a lower percentage of hospitalizations during the last year. The satisfaction of the users from both models was not associated to gender, the health perception,or independence of the


CONCLUSIONS
The user satisfaction rate of the home care by primary health care seems to depend of the typical characteristics of each organisational model. The dispensaries model shows a higher rate of satisfaction or perceived quality of care in all the aspects analysed. More studies are neede to extrapolate these results to other primary care centers belonging to other institutions.
Universitat Autónoma de Barcelona, Bellaterra, Cerdanyola del Vallès, Barcelona, España.
Marta
M
Gorina
Universitat Autónoma de Barcelona, Bellaterra, Cerdanyola del Vallès, Barcelona, España; Grupo de Investigación en Estrés y Salud (GIES), Universitat Autónoma de Barcelona, Bellaterra, Cerdanyola del Vallès, Barcelona, España. Electronic address: joaquin.limonero@uab.cat.
Joaquín T
JT
Limonero
Centro de Atención Primaria Oest, Mútua de Terrassa, Terrassa, Barcelona, España.
Xavier
X
Peñart
Centro de Atención Primaria Valldoreix, Mútua de Terrassa, Sant Cugat del Vallès, Barcelona, España.
Jordi
J
Jiménez
Egarsat, Mutua de Accidentes de Trabajo de la Seguridad Social núm. 276, Sant Cugat del Vallès, Barcelona, España.
Javier
J
Gassó
D000369:Aged, 80 and over; D003430:Cross-Sectional Studies; D005260:Female; D006699:Home Care Services / Q000458:organization & administration*; D006801:Humans; D008297:Male; D017146:Models, Organizational; D017060:Patient Satisfaction; D011320:Primary Health Care; D011795:Surveys and Questionnaires
Atención domiciliaria de salud; Atención primaria de salud; Calidad percibida de la atención; Home care services; Modelos organizacionales; Organizational models; Patient satisfaction; Perceived quality of care; Primary health care; Satisfacción del paciente