Evaluation of the organizational cultural competence of a community health center: a multimethod approach.
Cultural competence is an important component of client-centered care in health promotion and community health services, especially considering the changing demographics of North America. Although a number of tools for evaluating cultural competence have been developed, few studies have reported on the results of organizational cultural competence evaluations in health care or social services settings. This article aims to fill this gap by providing a description of a cultural competence evaluation of a community health center serving a diverse population. Data collection included reviewing documents, and surveying staff, management, and the Board of Directors. The organization fully met 28 of 53 standards of cultural competence, partially met 21 standards, and did not meet 2 standards, and 2 standards could not be assessed due to missing information. The advantages and lessons learned from this organizational cultural competence evaluation are discussed.
University of Ottawa, Ottawa, Ontario, Canada.
Rebecca
R
Cherner
University of Ottawa, Ottawa, Ontario, Canada.
Marcela
M
Olavarria
University of Ottawa, Ottawa, Ontario, Canada.
Marta
M
Young
University of Ottawa, Ottawa, Ontario, Canada taubry@uottawa.ca.
Tim
T
Aubry
Centretown Community Health Centre, Ottawa, Ontario, Canada.
Christina
C
Marchant
D000328:Adult; D000368:Aged; D003151:Community Health Centers / Q000458:organization & administration*; D054521:Cultural Competency; D005260:Female; D006293:Health Promotion / Q000458:organization & administration*; D006801:Humans; D008297:Male; D008875:Middle Aged; D009864:Ontario; D015279:Organizational Culture; D015397:Program Evaluation; D011795:Surveys and Questionnaires
organizational cultural competence; program evaluation