The management of risk. Part 1: Why complaints happen and how to prevent them.
There is increasing concern amongst dentists, and dental care professionals (DCPs), about the risks associated with complaints from patients and the possibility of escalation to legal action or referral to the General Dental Council (GDC). This is the first of a series of four articles considering the management of risk. It will describe why complaints happen, how to identify problems at an early stage and strategies for preventing complaints occurring.


CONCLUSIONS
The prevention of complaints will reduce stress and anxiety for all members of the dental team.
Andrew
A
Collier
D001290:Attitude; D003142:Communication; D003812:Dentist-Patient Relations; D034462:Dissent and Disputes; D006801:Humans; D009042:Motivation; D010348:Patient Care Team; D017060:Patient Satisfaction; D011215:Practice Management, Dental / Q000458:organization & administration*; D018570:Risk Assessment; D012307:Risk Factors; D012308:Risk Management / Q000379:methods*