title: [Quality indicators in the storage and dispensing process in a Hospital Pharmacy].
abstract: OBJECTIVE
  To establish indicators for the evaluation of the quality of the storage and dispensing processes related to semiautomatic vertical (SAVCS) and horizontal (SAHCS) carousel systems.
  
  
  METHODS
  Descriptive observational study conducted between January-December 2012. Definition of quality indicators, a target value is established and an obtained value is calculated for 2012.
  
  
  RESULTS
  Five quality indicators in the process of storage and dispensing of drugs were defined and calculated: indicator 1, error filling unidose trolleys: target (<1.67%), obtained (1.03%); indicator 2, filling accuracy unidose trolleys by using an SAVCS: target (<15%), obtained (11.5%); indicator 3, reliability of drug inventory in the process of drug entries using an SAHCS: target (<15%), obtained (6.53%); indicator 4, reliability of drug inventory in the picking process of orders replacement stock of clinical units using an SAHCS: target (<10%), obtained (1.97%); indicator 5, accuracy of the picking process of drug orders using an SAHCS: target (<10%), obtained (10.41%).
  
  
  CONCLUSIONS
  Establishing indicators has allowed the quality in terms of safety, precision and reliability of semiautomatic systems for storage and dispensing drugs to be assessed.
authors.affiliation: Servicio de Farmacia, Complexo Hospitalario Universitario A Coruña, A Coruña, España.
authors.forename: M T
authors.initials: MT
authors.lastname: Rabuñal-Álvarez
authors.affiliation: Servicio de Farmacia, Complexo Hospitalario Universitario A Coruña, A Coruña, España.
authors.forename: M
authors.initials: M
authors.lastname: Calvin-Lamas
authors.affiliation: Servicio de Farmacia, Complexo Hospitalario Universitario A Coruña, A Coruña, España.
authors.forename: B
authors.initials: B
authors.lastname: Feal-Cortizas
authors.affiliation: Servicio de Farmacia, Complexo Hospitalario Universitario A Coruña, A Coruña, España.
authors.forename: L M
authors.initials: LM
authors.lastname: Martínez-López
authors.affiliation: Servicio de Farmacia, Complexo Hospitalario Universitario A Coruña, A Coruña, España.
authors.forename: I
authors.initials: I
authors.lastname: Pedreira-Vázquez
authors.affiliation: Servicio de Farmacia, Complexo Hospitalario Universitario A Coruña, A Coruña, España. Electronic address: isabel.martin.herranz@sergas.es.
authors.forename: M I
authors.initials: MI
authors.lastname: Martín-Herranz
mesh_terms: D004356:Drug Storage / Q000592:standards*; D008510:Medication Systems, Hospital / Q000592:standards*; D010607:Pharmacy Service, Hospital / Q000592:standards*; D011786:Quality Control
keywords: Calidad asistencial; Dispensación de medicamentos; Dispensing of drugs; Healthcare quality; Technology; Tecnología