Listening differently to patients can help enhance their experience of care.
Receiving and responding to timely feedback from patients is a vital component of high-quality care. However, this has long been a neglected area, especially for people receiving end-of-life services.
National Clinical Lead, Help the Hospices, UK.
Heather
H
Richardson
D005190:Family; D006738:Hospices; D009723:Nurse-Patient Relations; D017060:Patient Satisfaction; D013222:State Medicine; D006113:United Kingdom