Bayreuth Productivity Analysis-a method for ascertaining and improving the holistic service productivity of acute care hospitals.
The healthcare sector is lacking a method with which hospitals can measure the extent to which they achieve their goals in terms of aggregate productivity from both patients' and employees' perspectives. The Bayreuth Productivity Analysis (BPA) provides a solution to this problem because it uses two standardized questionnaires-one for patients and one for employees-to ascertain productivity at hospitals. These questionnaires were developed in several steps according to the principles of classical test theory, and they consist of six dimensions (information, organization, climate, methods, infrastructure and equipment) of five items each. One item describes a factual situation relevant to productivity and services so that it makes a contribution to the overall productivity of a hospital. After individualized evaluation of these items, the dimensions are subjectively weighted in the two questionnaires. The productivity index thus ascertained can be considered "holistic" when all patients and employees in a hospital make a differentiated assessment and weigh off each of the dimensions. In conclusion, the BPA constitutes a simple yet practicable method to ascertain and improve the holistic service productivity of hospitals.
Chair of Strategic Management and Organization, University of Bayreuth, Bayreuth, Bavaria, Germany.
Mario Alexander
MA
Pfannstiel
D003422:Critical Care / Q000458:organization & administration* / Q000592:standards; D017598:Efficiency, Organizational / Q000592:standards; D005858:Germany; D006782:Hospitals, Special / Q000458:organization & administration* / Q000592:standards; D006801:Humans; D011795:Surveys and Questionnaires
hospital; index; matrix; productivity; questionnaire; service