Perceptions of behavioral health care among veterans with substance use disorders: results from a national evaluation of mental health services in the Veterans Health Administration.
Understanding patients' perceptions of care is essential for health care systems. We examined predictors of perceptions of behavioral health care (satisfaction with care, helpfulness of care, and perceived improvement) among veterans with substance use disorders (SUD; n = 1,581) who participated in a phone survey as part of a national evaluation of mental health services in the U.S. Veterans Health Administration. In multivariate analyses, SUD specialty care utilization and higher mental health functioning were associated positively with all perceptions of care, and comorbid schizophrenia, bipolar, and PTSD were associated positively with multiple perceptions of care. Perceived helpfulness of care was associated with receipt of SUD specialty care in the prior 12 months (adjusted OR = 1.77, p<.001). Controlling for patient characteristics, satisfaction with care exhibited strong associations with perceptions of staff as supportive and empathic, whereas perceived improvement was strongly linked to the perception that staff helped patients develop goals beyond symptom management. Survey responses that account for variation in SUD patients' perceptions of care could inform and guide quality improvement efforts with this population.
Center for Innovation to Implementation, VA Palo Alto Health Care System. Electronic address: Daniel.Blonigen@va.gov.
Daniel M
DM
Blonigen
Center for Innovation to Implementation, VA Palo Alto Health Care System.
Leena
L
Bui
VA Substance Use Disorder Quality Enhancement Research Initiative, VA Palo Alto Health Care System.
Alex H S
AH
Harris
RAND Corporation.
Kimberly A
KA
Hepner
Mental Health Services, Veterans Health Administration, Department of Psychiatry and Behavioral Sciences, University of Washington.
Daniel R
DR
Kivlahan
D003625:Data Collection; D003695:Delivery of Health Care / Q000458:organization & administration; D017831:Diagnosis, Dual (Psychiatry); D005260:Female; D006801:Humans; D008297:Male; D001523:Mental Disorders / Q000503:physiopathology / Q000628:therapy*; D008603:Mental Health; D008605:Mental Health Services / Q000458:organization & administration; D008875:Middle Aged; D015999:Multivariate Analysis; D017060:Patient Satisfaction; D019966:Substance-Related Disorders / Q000453:epidemiology* / Q000534:rehabilitation; D014481:United States; D014493:United States Department of Veterans Affairs; D014728:Veterans / Q000523:psychology*
Perceptions of behavioral health care; Recovery orientation; Substance use disorders; Veterans Health Administration