title: How different types of users develop trust in technology: a qualitative analysis of the antecedents of active and passive user trust in a shared technology.
abstract: The aim of this study was to investigate the antecedents of trust in technology for active users and passive users working with a shared technology. According to the prominence-interpretation theory, to assess the trustworthiness of a technology, a person must first perceive and evaluate elements of the system that includes the technology. An experimental study was conducted with 54 participants who worked in two-person teams in a multi-task environment with a shared technology. Trust in technology was measured using a trust in technology questionnaire and antecedents of trust were elicited using an open-ended question. A list of antecedents of trust in technology was derived using qualitative analysis techniques. The following categories emerged from the antecedent: technology factors, user factors, and task factors. Similarities and differences between active users and passive user responses, in terms of trust in technology were discussed.
authors.affiliation: University of Wisconsin - Madison, Madison, WI, USA.
authors.forename: Jie
authors.initials: J
authors.lastname: Xu
authors.affiliation: University of Wisconsin - Madison, Madison, WI, USA.
authors.forename: Kim
authors.initials: K
authors.lastname: Le
authors.affiliation: University of Wisconsin - Madison, Madison, WI, USA.
authors.forename: Annika
authors.initials: A
authors.lastname: Deitermann
authors.affiliation: Division of General Internal Medicine, Feinberg School of Medicine, Northwestern University, Rubloff Building 10th Floor, 750 N Lake Shore, Chicago, IL 60611, USA. Electronic address: enid.montague@northwestern.edu.
authors.forename: Enid
authors.initials: E
authors.lastname: Montague
mesh_terms: D000328:Adult; D003142:Communication; D003299:Cooperative Behavior; D006804:Ergonomics; D005260:Female; D006801:Humans; D007389:Internal-External Control; D007398:Interpersonal Relations; D008297:Male; D036301:Qualitative Research; D011795:Surveys and Questionnaires; D013647:Task Performance and Analysis; D013672:Technology; D035502:Trust; D014584:User-Computer Interface
keywords: Passive user; Shared technology; Team; Trust in technology