title: The physician quality officer model: 5-year follow-up.
abstract: Physician engagement is a key element of health care quality improvement. Challenges include competing demands, inconsistent compensation, knowledge deficits, and lack of mentorship and role modeling. To help address these obstacles, UMass Memorial Medical Center developed a physician quality officer (PQO) program in 2007. Since its inception, several elements of the program have changed, including PQO roles in projects, approaches to training, logistics of group communication, the role of PQOs in medical staff education, and the PQO compensation model.
authors.affiliation: Kindred Health Care, Andover, MA robert.klugman@umassmemorial.org.
authors.forename: Robert
authors.initials: R
authors.lastname: Klugman
authors.affiliation: UMass Memorial Medical Center, Worcester, MA.
authors.forename: Mitchell J
authors.initials: MJ
authors.lastname: Gitkind
authors.affiliation: Cincinnati Children's Hospital Medical Center, Cincinnati, OH.
authors.forename: Kathleen E
authors.initials: KE
authors.lastname: Walsh
mesh_terms: D003142:Communication; D004501:Education, Medical; D005500:Follow-Up Studies; D006801:Humans; D010819:Physician's Role; D010820:Physicians; D058996:Quality Improvement; D012456:Salaries and Fringe Benefits
keywords: engagement; physician quality officer; quality education; quality improvement; regulatory