title: "If you're not keeping score, you're just practising": a lean healthcare program evaluation framework.
authors.affiliation: Martin L. Puterman, PhD, is advisory board professor with the Sauder School of Business at the University of British Columbia (UBC), in Vancouver, British Columbia. He can be contacted or by email at martin.puterman@sauder.ubc.ca.
authors.forename: Martin L
authors.initials: ML
authors.lastname: Puterman
authors.affiliation: Yue Zhang, PhD, is assistant professor with the College of Business and Innovation at the University of Toledo, in Toledo, Ohio.
authors.forename: Yue
authors.initials: Y
authors.lastname: Zhang
authors.affiliation: Sema K. Aydede, PhD, is a health economics researcher with the Provincial Health Services Authority, and a clinical associate professor with the School of Population and Public Health at the University of British Columbia, in Vancouver, British Columbia.
authors.forename: Sema K
authors.initials: SK
authors.lastname: Aydede
authors.affiliation: Becky Palmer, PhD, is vice-president of professional practice, research, learning and development and chief of nursing at Children's and Women's Health Centre of British Columbia and adjunct professor in the UBC School of Nursing in Vancouver, BC.
authors.forename: Becky
authors.initials: B
authors.lastname: Palmer
authors.affiliation: Stuart MacLeod, MD, PhD, is professor in the department of Pediatrics, UBC and vice-president, academic liaison and research coordination with the Provincial Health Services Authority.
authors.forename: Stuart
authors.initials: S
authors.lastname: MacLeod
authors.affiliation: Hessam Bavafa, MMOR, is a PhD student at the Wharton School, University of Pennsylvania, in Philadelphia, Pennsylvania.
authors.forename: Hessam
authors.initials: H
authors.lastname: Bavafa
authors.affiliation: Jennifer MacKenzie, MBA, is vice-president, strategic planning, transformation, support and Innovation with the Provincial Health Services Authority.
authors.forename: Jennifer
authors.initials: J
authors.lastname: MacKenzie
mesh_terms: D017598:Efficiency, Organizational; D058016:Health Facility Administration; D015397:Program Evaluation / Q000379:methods*; D011787:Quality of Health Care; D017751:Safety Management; D017749:Total Quality Management