title: Factors Associated with Parental Satisfaction with a Pediatric Crisis Clinic (PCC).
abstract: BACKGROUND
  Little is known about parental satisfaction with pediatric crisis clinics (PCCs) that provide a single consultation to families in need of urgent psychiatric care. Parental satisfaction may improve long-term adherence to physician recommendations.
  
  
  OBJECTIVE
  To explore parental satisfaction with a PCC.
  
  
  METHODS
  Parental satisfaction was ascertained by a structured telephone interview following crisis consultation at the PCC of an academic, tertiary care centre.
  
  
  METHODS
  Parents of 71% (n = 124) of 174 pediatric patients seen in the PCC from 2007-2008 participated in the post-consultation interview.
  
  
  RESULTS
  The majority of parents stated they were either somewhat satisfied (49/122, 40.2%) or very satisfied (49/122, 40.2%) with the PCC. Parental satisfaction correlated with time between referral and consultation (p<0.05), the degree to which parents felt listened to by the consultant (p<0.01), the amount of psychoeducation parents felt they received (p<0.01), and appointment length (p<0.001).
  
  
  CONCLUSIONS
  Parents were satisfied overall with an urgent care service model. Satisfaction was correlated with the time between referral and consultation, degree to which they felt their consultant had listened to them, and the amount of information they received at the consultation's conclusion.
authors.affiliation: Department of Psychiatry, Department of Psychiatry, University of Toronto, Toronto, Ontario.
authors.forename: Jonathan
authors.initials: J
authors.lastname: Lee
authors.affiliation: Department of Psychiatry, The Hospital for Sick Children, University of Toronto, Toronto, Ontario.
authors.forename: Daphne
authors.initials: D
authors.lastname: Korczak
keywords: child psychiatry; consumer satisfaction; psychiatric emergency services; referral and consultation