title: Patient-and family-centredness: growing a sustainable culture.
abstract: Elements of a sustainable culture that nourishes patient- and family-centredness (PFC) in healthcare are elegantly simple, but achieving PFC poses profound challenges for healthcare systems and policy. Healthcare organizations and policy makers often identify tactics and tools that they believe enhance PFC, but they fail to involve the very people who use healthcare services: patients, their families and community members. A way of viewing the journey to a sustainable PFC culture is by examining those elements of leadership, partnership and infrastructure that are necessary for its achievement.
authors.affiliation: Principal of Common Fire Healthcare Consulting, senior faculty at the Institute of Healthcare Improvement, and member of the National Patient Safety Foundation Board of Governors.
authors.forename: Barbara
authors.initials: B
authors.lastname: Balik
mesh_terms: D003299:Cooperative Behavior; D003657:Decision Making; D005192:Family Health; D006291:Health Policy; D006298:Health Services Administration; D006302:Health Services Research; D006801:Humans; D007857:Leadership; D017146:Models, Organizational; D015279:Organizational Culture; D018802:Patient-Centered Care / Q000458:organization & administration*; D011785:Quality Assurance, Health Care