title: Mapping ICT access and disability in the workplace: An empirical study in Italy.
abstract: BACKGROUND
  It is well known that the Information and Communication Technologies (ICT) are important to assist people with disability in the workplace.
  
  
  OBJECTIVE
  In this context, this paper sheds light on the state of ICT accessibility for Italian employees with disabilities in private sector companies by mapping and critically analyzing the assistive role of ICT.
  
  
  METHODS
  To do this, empirical evidence was drawn from a multi-methods research with middle and top managers from 97 medium and large Italian companies. Quantitative data was collected using a survey was directed at personnel identified as Human Resource (HR) and Information System (IS) managers, followed by a qualitative study with selected firms whose aim was to understand the inner workings of assistive technology and the decision making process related to assistive technology acquisition and use.
  
  
  RESULTS
  The main results show the role and the integration level of people with disabilities, and the presence and effectiveness of specific assistive technologies.
  
  
  CONCLUSIONS
  Ways to improve the inclusion of people with disability in the workplace, as well as the use of assistive technologies are discussed.
  
  
  CONCLUSIONS
  ICT could be more disseminated within companies and best used with modifications to improve usability.
authors.affiliation: Politecnico di Milano, Department of Management, Economics and Industrial Engineering, Milan, Italy.
authors.forename: Luca
authors.initials: L
authors.lastname: Gastaldi
authors.affiliation: Politecnico di Milano, Department of Management, Economics and Industrial Engineering, Milan, Italy.
authors.forename: Antonio
authors.initials: A
authors.lastname: Ghezzi
authors.affiliation: Politecnico di Milano, Department of Management, Economics and Industrial Engineering, Milan, Italy.
authors.forename: Riccardo
authors.initials: R
authors.lastname: Mangiaracina
authors.affiliation: Politecnico di Milano, Department of Management, Economics and Industrial Engineering, Milan, Italy.
authors.forename: Andrea
authors.initials: A
authors.lastname: Rangone
authors.affiliation: Universidade Federal do Rio Grande do Sul, Programa de Pós-Graduação em Engenharia de Produção, Porto Alegre, Brasil.
authors.forename: Marcelo N
authors.initials: MN
authors.lastname: Cortimiglia
authors.affiliation: Universidade Federal do Rio Grande do Sul, Programa de Pós-Graduação em Engenharia de Produção, Porto Alegre, Brasil.
authors.forename: Mateus
authors.initials: M
authors.lastname: Zanatta
authors.affiliation: Universidade Federal do Rio Grande do Sul, Programa de Pós-Graduação em Engenharia de Produção, Porto Alegre, Brasil.
authors.forename: Fernando G
authors.initials: FG
authors.lastname: Amaral
mesh_terms: D003143:Communication Devices for People with Disabilities / Q000706:statistics & numerical data*; D006233:Persons with Disabilities; D006801:Humans; D007256:Information Systems; D007558:Italy; D009790:Occupations; D017149:Private Sector; D011795:Surveys and Questionnaires; D017132:Workplace
keywords: Inclusion; employment; information and communication technologies