title: [Satisfaction with obstetrical care: development and validation of a scale on quality of care].
abstract: OBJECTIVE
  To develop and validate a subjective and multidimensional scale to measure satisfaction in obstetrical care (SSO) during labour, delivery and two hours postpartum, which is relevant to the French-speaking context.
  
  
  METHODS
  Forty partially directed patient interviews during the 48 hours after delivery and four care-giver interviews were conducted to build up the questionnaire. After a prior feasibility study on 40 patients, the psychometric validity of the questionnaire was evaluated by calculating the Cronbach coefficient of reliability for 432 patients.
  
  
  RESULTS
  Hundred and eighty items were initially obtained after content analysis of the patient interviews. Expert meetings finally selected 49 items classified within 5 dimensions. The feasibility study showed that the questionnaire was easily accepted and understood with a mean time of 15 minutes to answer it. Cronbach coefficients were respectively at 0.941, 0.949, 0.808, 0.814 et 0.869 for the 5 dimensions.
  
  
  CONCLUSIONS
  SSO questionnaire is a reliable and relevant scale to measure immediate postpartum quality of care in French.
authors.affiliation: Université de Franche Comté, 25000 Besançon, France; Département de gynécologie-obstétrique, CHRU de Besançon, 3, boulevard Fleming, 25000 Besançon, France. Electronic address: rajeev.ramanah@univ-fcomte.fr.
authors.forename: R
authors.initials: R
authors.lastname: Ramanah
authors.affiliation: UMR 216, faculté de pharmacie, université Paris Descartes, Sorbonne, 75000 Paris, France; Institut de recherche pour le développement (IRD), santé de la mère et de l'enfant, 75000 Paris, France; Département de gynécologie-obstétrique, université de Montréal, Montréal, Canada.
authors.forename: A
authors.initials: A
authors.lastname: Dumont
authors.affiliation: Pôle AAFE, département de sociologie, université de Bourgogne, 21000 Dijon, France.
authors.forename: F
authors.initials: F
authors.lastname: Schepens
authors.affiliation: Unité de recherche et de formation en santé maternelle (URFOSAM), centre de santé de référence de la commune V, Bamako, Mali.
authors.forename: M
authors.initials: M
authors.lastname: Traore
authors.affiliation: Centre de santé Roi Beaudoin, district sanitaire de Guediawaye, Dakar, Sénégal.
authors.forename: A
authors.initials: A
authors.lastname: Gaye
authors.affiliation: Département de gynécologie-obstétrique, CHU de Grenoble, 38700 La Tronche, France.
authors.forename: J-P
authors.initials: JP
authors.lastname: Schaal
authors.affiliation: Université de Franche Comté, 25000 Besançon, France; Département de gynécologie-obstétrique, CHRU de Besançon, 3, boulevard Fleming, 25000 Besançon, France.
authors.forename: D
authors.initials: D
authors.lastname: Riethmuller
authors.affiliation: Université de Franche Comté, 25000 Besançon, France.
authors.forename: N
authors.initials: N
authors.lastname: Rude
mesh_terms: D036861:Delivery, Obstetric; D005260:Female; D006801:Humans; D007743:Labor, Obstetric; D009774:Obstetrics; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D049590:Postpartum Period; D011247:Pregnancy; D011787:Quality of Health Care / Q000706:statistics & numerical data*; D011795:Surveys and Questionnaires
keywords: Immediate postpartum; Obstetric; Obstétrique; Post-partum immédiat; Psychometric validation; Questionnaire; Satisfaction des soins; Satisfaction in care; Validation psychométrique