title: Developing a long-term condition's information service in collaboration with third sector organisations.
abstract: BACKGROUND
  People with long-term conditions need to be signposted to high quality information and advice to understand and manage their condition. Information seeking tools combined with third sector information could help address their information needs.
  
  
  OBJECTIVE
  To describe the development and implementation of an information service for people living with long-term conditions at one NHS acute trust in the Northeast of England.
  
  
  METHODS
  An information service was trialled using bespoke information models for three long-term conditions in collaboration with third sector organisations. These guided people to relevant, timely and reliable information. Both clinician and service user questionnaires were used to evaluate satisfaction with the service.
  
  
  RESULTS
  Appropriately designed information models can be used interchangeably across all services. Between 75% and 91% of users agreed that they were satisfied with various aspects of the service. Generally, users received relevant, understandable and high quality information at the right time. Nearly all health professionals (94-100%) felt the service was accessible, provided high quality information and did not significantly impact on their consultation time.
  
  
  CONCLUSIONS
  The developed information service was well received by service users and health professionals. Specifically, the use of information prescriptions and menus facilitated access to information for people with long-term conditions.
authors.affiliation: Research and Development, Northumbria Healthcare NHS Foundation Trust, North Shields, UK.
authors.forename: Lesley
authors.initials: L
authors.lastname: McShane
authors.forename: Kate
authors.initials: K
authors.lastname: Greenwell
authors.forename: Sally
authors.initials: S
authors.lastname: Corbett
authors.forename: Richard
authors.initials: R
authors.lastname: Walker
mesh_terms: D022126:Access to Information; D002908:Chronic Disease; D003299:Cooperative Behavior; D066275:Health Information Exchange; D006282:Health Personnel; D006801:Humans; D009939:Organizations, Nonprofit; D017060:Patient Satisfaction; D011795:Surveys and Questionnaires; D006113:United Kingdom
keywords: National Health Service (NHS); access to information; chronic disease; health professionals; information prescribing; information services; patient information