title: Patients' perspective of the design of provider-patients electronic communication services.
abstract: Information Delivery is one the most important tasks in healthcare practice. This article discusses patient's tasks and perspectives, which are then used to design a new Effective Electronic Methodology. The system design methods applicable to electronic communication in the healthcare sector are also described. The architecture and the methodology for the healthcare service portal are set out in the proposed system design.
authors.affiliation: Department of Computer and Communication Systems, Faculty of Applied Informatics, Tomas Bata University in Zlin, nam. T. G. Masaryka 5555, Zlin, 760 01, Czech Republic. psilhavy@fai.utb.cz.
authors.forename: Petr
authors.initials: P
authors.lastname: Silhavy
authors.affiliation: Department of Computer and Communication Systems, Faculty of Applied Informatics, Tomas Bata University in Zlin, nam. T. G. Masaryka 5555, Zlin, 760 01, Czech Republic. rsilhavy@fai.utb.cz.
authors.forename: Radek
authors.initials: R
authors.lastname: Silhavy
authors.affiliation: Department of Computer and Communication Systems, Faculty of Applied Informatics, Tomas Bata University in Zlin, nam. T. G. Masaryka 5555, Zlin, 760 01, Czech Republic. prokopova@fai.utb.cz.
authors.forename: Zdenka
authors.initials: Z
authors.lastname: Prokopova
mesh_terms: D003142:Communication; D057286:Electronic Health Records; D034742:Electronic Mail; D055695:Electronic Prescribing; D020407:Internet; D057240:Patient Preference; D010817:Physician-Patient Relations; D012985:Software Design; D014584:User-Computer Interface