title: Patients should have one point of contact for complaints, MPs are told.
authors.affiliation: London.
authors.forename: Adrian
authors.initials: A
authors.lastname: O'Dowd
mesh_terms: D006801:Humans; D010344:Patient Advocacy; D017060:Patient Satisfaction; D011787:Quality of Health Care / Q000458:organization & administration; D013222:State Medicine / Q000706:statistics & numerical data*; D006113:United Kingdom