title: [Measuring the satisfaction of patients admitted to the intensive care unit and of their families].
abstract: OBJECTIVE
  To determine the level of satisfaction of family members with the care and decision making process, and to know the level of satisfaction of patients discharged from ICU.
  
  
  METHODS
  A prospective, observational and descriptive study with a duration of 5 months was carried out.
  
  
  METHODS
  The ICU of Marqués de Valdecilla University Hospital, Santander (Spain).
  
  
  METHODS
  Family members of adult patients admitted to the ICU and patients discharged to the ward.
  
  
  METHODS
  
  
  
  METHODS
  Family Satisfaction Intensive Care Survey (FS-ICU 34) of family members of patients discharged to the ward. We adapted the FS-ICU 34 in relation to care for application to the patients.
  
  
  RESULTS
  A total of 385 questionnaires were obtained: 192 from families of survivors and 162 from patients, and 31 from relatives of non-survivors. The majority of relatives were satisfied with overall care and overall decision making (survivors: 83.46 ± 11.83 and 79.42 ± 13.58, respectively; non-survivors: 80.41 ± 17.27 and 79.61 ± 16.93, respectively). Patients were very satisfied with the care received (84.71 ± 12.85).
  
  
  CONCLUSIONS
  The level of satisfaction of the relatives of patients admitted to the ICU is high, in the same way as the degree of patient satisfaction. Still, there are several points that should be improved, such as the waiting room environment and the atmosphere of the ICU in terms of noise, privacy and lighting. In relation to the decision making process, there are also some aspects that may be improved, such as the provision of hope regarding recovery of the critically ill relative.
authors: Servicio de Medicina Intensiva, Hospital Universitario Marqués de Valdecilla. Electronic address: sholanda@humv.es.
authors: M S
authors: MS
authors: Holanda Peña
authors: Servicio de Medicina Intensiva, Hospital Universitario Marqués de Valdecilla.
authors: E
authors: E
authors: Ots Ruiz
authors: Servicio de Medicina Intensiva, Hospital Universitario Marqués de Valdecilla.
authors: M J
authors: MJ
authors: Domínguez Artiga
authors: Servicio de Medicina Intensiva, Hospital Universitario Marqués de Valdecilla.
authors: A
authors: A
authors: García Miguelez
authors: Servicio de Medicina Intensiva, Hospital Universitario Marqués de Valdecilla.
authors: A
authors: A
authors: Ruiz Ruiz
authors: Servicio de Medicina Intensiva, Hospital Universitario Marqués de Valdecilla.
authors: A
authors: A
authors: Castellanos Ortega
authors: Medicina Preventiva y Salud Pública, Universidad de Cantabria.
authors: R
authors: R
authors: Wallmann
authors: Medicina Preventiva y Salud Pública, Universidad de Cantabria.
authors: J
authors: J
authors: Llorca Díaz
mesh_terms: D018806:APACHE; D000328:Adult; D000368:Aged; D003430:Cross-Sectional Studies; D003657:Decision Making; D005160:Facility Design and Construction; D005190:Family / Q000523:psychology*; D005260:Female; D006801:Humans; D007362:Intensive Care Units; D008297:Male; D008875:Middle Aged; D017060:Patient Satisfaction; D010361:Patients / Q000523:psychology*; D011368:Professional-Family Relations; D011446:Prospective Studies; D011795:Surveys and Questionnaires
keywords: Calidad; Encuestas; Familiares; Family; Pacientes; Patients; Quality; Satisfacción; Satisfaction; Surveys