title: Development and validation of Neonatal Satisfaction Survey--NSS-13.
abstract: OBJECTIVE
  The purpose of this study was to develop and validate a survey to investigate parents' satisfaction with neonatal wards in a population of parents of children with a gestation age of ≥24 weeks to 3 months after full-term birth.
  
  
  METHODS
  We explored the literature and conducted three focus groups: two with expert health personnel and one with parents. We tested the survey in a parent population (N = 105) and report the different stages in the validation process along with the full survey, the Neonatal Satisfaction Survey - 13 categories (NSS-13).
  
  
  RESULTS
  We found 13 subcategories in the Neonatal Satisfaction Survey. The subcategories measure parents' satisfaction with neonatal units based on staff, admission, nurses, anxiety, siblings (parents' perceptions of caring for the siblings of the newborn), information, timeout, doctors, facilities, nutrition, preparation for discharge, trust and visitors. Each subcategory showed acceptable internal consistency. The full version of the Neonatal Satisfaction Survey presents 69 items, and each subcategory contains two to eleven items.
  
  
  CONCLUSIONS
  The Neonatal Satisfaction Survey seems suitable to measure parents' satisfaction with neonatal units and can be used in full, but it can also measure subcategories. Parents' satisfaction with neonatal units can be used to improve the quality in such wards. We consider this study as the first in a series to validate the NSS-13. The full survey with subcategories is presented in this paper.
authors: Aalesund University College, Aalesund, Norway.|Department of Pediatrics, Møre and Romsdal Hospital Trust, Aalesund Hospital, Aalesund, Norway.
authors: Inger H
authors: IH
authors: Hagen
authors: Aalesund University College, Aalesund, Norway.|Department of Pediatrics, Møre and Romsdal Hospital Trust, Aalesund Hospital, Aalesund, Norway.
authors: Tove B
authors: TB
authors: Vadset
authors: Møre and Romsdal Hospital Trust, Aalesund, Norway.
authors: Johan
authors: J
authors: Barstad
authors: Aalesund University College, Aalesund, Norway.
authors: Marit F
authors: MF
authors: Svindseth
mesh_terms: D000328:Adult; D005260:Female; D017144:Focus Groups; D006801:Humans; D007231:Infant, Newborn; D007363:Intensive Care Units, Neonatal; D008297:Male; D017283:Neonatal Nursing; D009664:Norway; D009726:Nurses; D010290:Parents / Q000523:psychology*; D010465:Perception; D010549:Personal Satisfaction; D010820:Physicians; D011795:Surveys and Questionnaires; D055815:Young Adult
keywords: development; neonatal; newborn; parents; questionnaire; satisfaction; survey; validation