title: Fighting violence against health workers: a way to improve quality of care?
abstract: Violence against health care workers impairs the quality of care. In one university medical center in France, 46% of the health care workers were physically assaulted at some point in the previous 12 months and 79% were verbally insulted. This article describes a participatory approach that was used to ensure health care workers take an active role in designing and implementing anti-violence measures. In each unit, a working group of health care professionals and managers developed an action plan for reducing violence-generating practices. This proactive approach is a powerful tool for motivating health care professionals to improve quality of care.
authors: Maxime
authors: M
authors: Gignon
authors: Jean-Charles
authors: JC
authors: Verheye
authors: Cécile
authors: C
authors: Manaouil
authors: Christine
authors: C
authors: Ammirati
authors: Emmanuelle
authors: E
authors: Turban-Castel
authors: Olivier
authors: O
authors: Ganry
mesh_terms: D000046:Academic Medical Centers; D005602:France; D006282:Health Personnel; D006801:Humans; D009786:Occupational Health Services / Q000379:methods* / Q000592:standards*; D011787:Quality of Health Care; D064450:Workplace Violence / Q000517:prevention & control*