title: Competent statistical programmer: Need of business process outsourcing industry.
abstract: Over the last two decades Business Process Outsourcing (BPO) has evolved as much mature practice. India is looked as preferred destination for pharmaceutical outsourcing over a cost arbitrage. Among the biometrics outsourcing, statistical programming and analysis required very niche skill for service delivery. The demand and supply ratios are imbalance due to high churn out rate and less supply of competent programmer. Industry is moving from task delivery to ownership and accountability. The paradigm shift from an outsourcing to consulting is triggering the need for competent statistical programmer. Programmers should be trained in technical, analytical, problem solving, decision making and soft skill as the expectations from the customer are changing from task delivery to accountability of the project. This paper will highlight the common issue SAS programming service industry is facing and skills the programmers need to develop to cope up with these changes.
authors.affiliation: Sr. Manager Statistical Programming and Analysis TATA Consultancy Services, Vikhroli West, Mumbai, Maharashtra, India.
authors.forename: Imran
authors.initials: I
authors.lastname: Khan
keywords: Business process outsourcing; skill; statistical programmer