title: A volunteer nurse (RN) program: creating a successful strategy to improve customer service in today's cost containment environment.
authors.forename: Michelle J
authors.initials: MJ
authors.lastname: Rubertino
mesh_terms: D003363:Cost Control / Q000191:economics*; D006801:Humans; D024802:Nurse's Role; D009732:Nursing Care / Q000458:organization & administration*; D009820:Ohio; D061214:Patient Safety; D017060:Patient Satisfaction; D058996:Quality Improvement; D014838:Volunteers / Q000458:organization & administration*