title: Patients' satisfaction evaluation with the health center of elis province.
abstract: Patient satisfaction related to the provided health services is a key indicator of the quality of the health sector. The SERVQUAL model was employed as a way of measuring the level of patient satisfaction with the services of the Health Center of Elis Province. Although certain aspects such as "Assurance" and "Empathy" meet the users' needs, improvements like a detailed medical record and an overhaul of the equipment need to be introduced.
authors.affiliation: Department of Health Care and Social Units Administration, Technological Educational Institute of Athens, Greece.
authors.forename: Angeliki
authors.initials: A
authors.lastname: Karavida
authors.affiliation: Department of Health Care and Social Units Administration, Technological Educational Institute of Athens, Greece.
authors.forename: Maria-Aggeliki
authors.initials: MA
authors.lastname: Stamouli
authors.affiliation: General Hospital of Volos "Achillopouleio"
authors.forename: Charalampos
authors.initials: C
authors.lastname: Balis
mesh_terms: D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D005260:Female; D006115:Greece / Q000453:epidemiology; D006801:Humans; D008297:Male; D008875:Middle Aged; D017063:Outcome Assessment, Health Care / Q000379:methods*; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011785:Quality Assurance, Health Care / Q000379:methods* / Q000706:statistics & numerical data*; D011787:Quality of Health Care / Q000706:statistics & numerical data*; D011795:Surveys and Questionnaires; D055815:Young Adult