title: Report recommends new 'customer care programme'.
abstract: Nurses and other front line health workers in Wales should be sent on customer care training programmes to reduce the number of patient complaints, an independent review has recommended.
mesh_terms: D006801:Humans; D015397:Program Evaluation / Q000379:methods*; D011785:Quality Assurance, Health Care; D013222:State Medicine / Q000592:standards*; D006113:United Kingdom; D014852:Wales