title: Friends and family test "unfit" for comparing NHS services, finds research.
authors.affiliation: The BMJ.
authors.forename: Zosia
authors.initials: Z
authors.lastname: Kmietowicz
mesh_terms: D006801:Humans; D017060:Patient Satisfaction; D019984:Quality Indicators, Health Care; D013222:State Medicine / Q000592:standards*; D006113:United Kingdom