title: An exploratory study of organization design configurations in health care delivery organizations.
abstract: Organizations are configurations of variables that support each other to achieve customer satisfaction. Based on Treacy and Wiersema (1995), we predicted the emergence of two configurations, one supporting a product leadership stance and one predicting the customer intimate approach from a set of 73 for profit health care clinics. In addition, we predicted the emergence of a configuration where the scores on most variables were near the mean for each variable. Using cluster analysis and discriminant function analysis, we identified three configurations: one a "master of two" strategy, one "stuck-in-the-middle," and one showing scores well below the mean on most variables. The implications for organization design and manager actions in the health care industry are discussed.
authors.forename: Mick
authors.initials: M
authors.lastname: Sheppeck
authors.forename: Jack
authors.initials: J
authors.lastname: Militello
mesh_terms: D000554:Ambulatory Care Facilities / Q000191:economics / Q000458:organization & administration* / Q000706:statistics & numerical data; D003258:Consumer Behavior; D003363:Cost Control / Q000379:methods / Q000592:standards; D003695:Delivery of Health Care / Q000191:economics / Q000458:organization & administration* / Q000706:statistics & numerical data; D006801:Humans; D007857:Leadership; D008389:Marketing of Health Services / Q000191:economics / Q000379:methods / Q000458:organization & administration*; D015146:Midwestern United States; D015279:Organizational Culture; D058991:Patient Protection and Affordable Care Act / Q000191:economics* / Q000592:standards; D011361:Professional Competence