title: Impact of care coordination on Australia's mental health service delivery system.
abstract: Care coordination models have developed in response to the recognition that Australia's health and welfare service system can be difficult to access, navigate and is often inefficient in caring for people with severe and persistent mental illness (SPMI) and complex care and support needs. This paper explores how the Australian Government's establishment of the Partners in Recovery (PIR) initiative provides an opportunity for the development of more effective and efficient models of coordinated care for the identified people with SPMI and their families and carers. In conceptualising how the impact of the PIR initiative could be maximised, the paper explores care coordination and what is known about current best practice. The key findings are the importance of having care coordinators who are well prepared for the role, can demonstrate competent practice and achieve better systemic responses focused on the needs of the client, thus addressing the barriers to effective care and treatment across complex service delivery systems.
authors.affiliation: The Centre for Mental Health, Melbourne School of Population Health, The University of Melbourne, 4/207 Bouverie Street, Carlton, Vic. 3010, Australia.
authors.forename: Lisa
authors.initials: L
authors.lastname: Brophy
authors.affiliation: Mind Australia, 86-82 Mount Street, Heidelberg, Vic. 3084, Australia. Email: ; ; ;
authors.forename: Craig
authors.initials: C
authors.lastname: Hodges
authors.affiliation: Mind Australia, 86-82 Mount Street, Heidelberg, Vic. 3084, Australia. Email: ; ; ;
authors.forename: Kieran
authors.initials: K
authors.lastname: Halloran
authors.affiliation: Mind Australia, 86-82 Mount Street, Heidelberg, Vic. 3084, Australia. Email: ; ; ;
authors.forename: Margaret
authors.initials: M
authors.lastname: Grigg
authors.affiliation: Mind Australia, 86-82 Mount Street, Heidelberg, Vic. 3084, Australia. Email: ; ; ;
authors.forename: Mary
authors.initials: M
authors.lastname: Swift
mesh_terms: D001315:Australia; D003299:Cooperative Behavior; D019033:Delivery of Health Care, Integrated / Q000458:organization & administration*; D008605:Mental Health Services / Q000458:organization & administration*