title: Detecting memory and structure in human navigation patterns using Markov chain models of varying order.
abstract: One of the most frequently used models for understanding human navigation on the Web is the Markov chain model, where Web pages are represented as states and hyperlinks as probabilities of navigating from one page to another. Predominantly, human navigation on the Web has been thought to satisfy the memoryless Markov property stating that the next page a user visits only depends on her current page and not on previously visited ones. This idea has found its way in numerous applications such as Google's PageRank algorithm and others. Recently, new studies suggested that human navigation may better be modeled using higher order Markov chain models, i.e., the next page depends on a longer history of past clicks. Yet, this finding is preliminary and does not account for the higher complexity of higher order Markov chain models which is why the memoryless model is still widely used. In this work we thoroughly present a diverse array of advanced inference methods for determining the appropriate Markov chain order. We highlight strengths and weaknesses of each method and apply them for investigating memory and structure of human navigation on the Web. Our experiments reveal that the complexity of higher order models grows faster than their utility, and thus we confirm that the memoryless model represents a quite practical model for human navigation on a page level. However, when we expand our analysis to a topical level, where we abstract away from specific page transitions to transitions between topics, we find that the memoryless assumption is violated and specific regularities can be observed. We report results from experiments with two types of navigational datasets (goal-oriented vs. free form) and observe interesting structural differences that make a strong argument for more contextual studies of human navigation in future work.
authors.affiliation: GESIS - Leibniz Institute for the Social Sciences, Cologne, Germany.
authors.forename: Philipp
authors.initials: P
authors.lastname: Singer
authors.affiliation: Technical University of Graz, Knowledge Technologies Institute, Graz, Austria.
authors.forename: Denis
authors.initials: D
authors.lastname: Helic
authors.affiliation: Technical University of Graz, Institute for Information Systems and Computer Media, Graz, Austria.
authors.forename: Behnam
authors.initials: B
authors.lastname: Taraghi
authors.affiliation: GESIS - Leibniz Institute for the Social Sciences, Cologne, Germany; University Koblenz-Landau, Institute for Web Science and Technologies, Koblenz, Germany.
authors.forename: Markus
authors.initials: M
authors.lastname: Strohmaier
mesh_terms: D000465:Algorithms; D006801:Humans; D008390:Markov Chains; D008568:Memory / Q000502:physiology*; D008962:Models, Theoretical