title: NHS reforms have made complaining more confusing for patients.
authors.affiliation: London.
authors.forename: Adrian
authors.initials: A
authors.lastname: O'Dowd
mesh_terms: D018166:Health Care Reform / Q000592:standards*; D006801:Humans; D010344:Patient Advocacy; D017060:Patient Satisfaction; D013222:State Medicine / Q000458:organization & administration*; D006113:United Kingdom