title: [Principles of universality, comprehensiveness and equity in a hearing health care service].
abstract: This article analyzed whether the practices of hearing health care were consistent with the principles of universality, comprehensiveness and equity from the standpoint of professionals. It involved qualitative research conducted at a Medium Complexity Hearing Health Care Center. A social worker, three speech therapists, a physician and a psychologist constituted the study subjects. Interviews were conducted as well as observation registered in a field diary. The thematic analysis technique was used in the analysis of the material. The analysis of interviews resulted in the construction of the following themes: Universality and access to hearing health, Comprehensive Hearing Health Care and Hearing Health and Equity. The study identified issues that interfere with the quality of service and run counter to the principles of Brazilian Unified Health System. The conclusion reached was that a relatively simple investment in training and professional qualification can bring about significant changes in order to promote a more universal, comprehensive and equitable health service.
authors.affiliation: Centro de Estudos e Pesquisas em Reabilitação Prof Dr. Gabriel O. S. Porto, Universidade Estadual de Campinas, Campinas, SP, Brasil, nubiagvianna@gmail.com.
authors.forename: Nubia Garcia
authors.initials: NG
authors.lastname: Vianna
authors.affiliation: Instituto de Estudos em Saúde Coletiva, Universidade Federal do Rio de Janeiro.
authors.forename: Maria de Lourdes Tavares
authors.initials: Mde L
authors.lastname: Cavalcanti
authors.affiliation: Centro de Ciências Biológicas e da Saúde, Universidade Católica de Pernambuco.
authors.forename: Moab Duarte
authors.initials: MD
authors.lastname: Acioli
mesh_terms: D019033:Delivery of Health Care, Integrated; D000069576:Health Equity; D006297:Health Services Accessibility; D066086:Health Services for Persons with Disabilities; D034381:Hearing Loss / Q000628:therapy*; D006801:Humans