title: The impact of software quality characteristics on healthcare outcome: a literature review.
abstract: The aim of this study was to discover the effect of software quality characteristics on healthcare quality and efficiency indicators. Through a systematic literature review, we selected and analyzed 37 original research papers to investigate the impact of the software indicators (coming from the standard ISO 9126 quality characteristics and sub-characteristics) on some of healthcare important outcome indicators and finally ranked these software indicators. The results showed that the software characteristics usability, reliability and efficiency were mostly favored in the studies, indicating their importance. On the other hand, user satisfaction, quality of patient care, clinical workflow efficiency, providers' communication and information exchange, patient satisfaction and care costs were among the healthcare outcome indicators frequently evaluated in relation to the mentioned software characteristics. Regression Logistic Method was the most common assessment methodology, and Confirmatory Factor Analysis and Structural Equation Modeling were performed to test the structural model's fit. The software characteristics were considered to impact the healthcare outcome indicators through other intermediate factors (variables).
authors.affiliation: National Academy of Science of Azerbaijan, Baku, Azerbaijan.
authors.forename: Sakineh
authors.initials: S
authors.lastname: Aghazadeh
authors.affiliation: Urmia University of Medical Sciences, Urmia, Iran.
authors.forename: Habibollah
authors.initials: H
authors.lastname: Pirnejad
authors.affiliation: Elmi Karbordi University, Urmia, Iran.
authors.forename: Alireza
authors.initials: A
authors.lastname: Moradkhani
authors.affiliation: National Academy of Science of Azerbaijan, Baku, Azerbaijan.
authors.forename: Alvosat
authors.initials: A
authors.lastname: Aliev
mesh_terms: D057286:Electronic Health Records / Q000592:standards / Q000706:statistics & numerical data; D063005:Health Information Systems / Q000592:standards / Q000706:statistics & numerical data; D017063:Outcome Assessment, Health Care / Q000458:organization & administration* / Q000706:statistics & numerical data*; D010506:Periodicals as Topic / Q000706:statistics & numerical data*; D011785:Quality Assurance, Health Care / Q000379:methods*; D012984:Software / Q000592:standards*