title: Improving IT-Support for Biobank Users.
abstract: To improve IT-support for biobank users by the Department of Medical Informatics (MI) a questionnaire was designed addressing topics regarding the provided software and the IT-support. Different stakeholders of supported projects were identified and the interviews were performed with five users. The developed questionnaire consisted of five sections and 50 questions. The results of the interviews showed an overall satisfaction with the software and the support. Differences were identified between "long-term" and "short-term" users. Most improvements should be made in the usability of the software. Furthermore, the interviewees showed a great interest in a user-group to discuss and compare the functionalities and workflows of the different research groups. The results of the interviews will be used to make a prioritized list of improvements for the software. After validating the questionnaire users of the other IT-Systems provided by the MI will be interviewed.
authors.affiliation: Dept. of Medical Informatics, University Medical Center Göttingen, Germany.
authors.forename: Daniela
authors.initials: D
authors.lastname: Skrowny
authors.affiliation: Dept. of Medical Informatics, University Medical Center Göttingen, Germany.
authors.forename: Linda
authors.initials: L
authors.lastname: Gusky
authors.affiliation: Dept. of Medical Informatics, University Medical Center Göttingen, Germany.
authors.forename: Romanus
authors.initials: R
authors.lastname: Grütz
authors.affiliation: Dept. of Medical Informatics, University Medical Center Göttingen, Germany.
authors.forename: Mahsa
authors.initials: M
authors.lastname: Lee
authors.affiliation: Dept. of Medical Informatics, University Medical Center Göttingen, Germany.
authors.forename: Nadine
authors.initials: N
authors.lastname: Umbach
authors.affiliation: Dept. of Medical Informatics, University Medical Center Göttingen, Germany.
authors.forename: Sara Y
authors.initials: SY
authors.lastname: Nussbeck
mesh_terms: D018070:Biological Specimen Banks / Q000706:statistics & numerical data*; D003258:Consumer Behavior / Q000706:statistics & numerical data*; D057286:Electronic Health Records / Q000458:organization & administration*; D005858:Germany; D020380:Needs Assessment; D058996:Quality Improvement / Q000458:organization & administration*; D012984:Software; D014600:Utilization Review