title: The immortality of Ms Jones.
abstract: When I began my medical student clinical rotations, I quickly became overwhelmed by feelings of inadequacy. While the doctors around me conjured appropriate diagnoses and treatment approaches, I fumbled with the only tools I possessed: my time and a smile. It was only when I met the patient Ms Jones that I came to understand the potential impact of these simple tools. My encouragement became part of her recovery process. She gave me the confidence to construct this ability of comforting patients into a small platform of confidence from which I could safely venture to educate patients or suggest treatments to residents. It could be something that I could reliably fall back on in times of doubt and something I could pass along to other people I met.
authors.affiliation: New York University School of Medicine, New York, New York thg204@nyumc.org.
authors.forename: Timothy
authors.initials: T
authors.lastname: Gallagher
mesh_terms: D002983:Clinical Competence; D004644:Emotions; D005260:Female; D006801:Humans; D005791:Patient Care / Q000523:psychology*
keywords: clinical medicine; delivery of health care; education; humanities; medical; undergraduate