title: A patient/family-centered strategic plan can drive significant improvement.
abstract: The use of a PFCSP, as a road map to operationalize the hospital's vision, has been a compelling paradigm to achieve significant QI results. The framework is simple yet directly aligns with the IOM domains of quality. It has inspired and helped actively engage hospital personnel in the work required to achieve the goals and vision of the hospital system. Five years after initiating this type of plan, activity is flourishing in each of the domains and midterm results are substantial. We think that the nature of this strategic plan has been an important aspect of our success to date.
authors.affiliation: Quality Improvement Services, Nationwide Children's Hospital, The Ohio State University College of Medicine, 700 Children's Drive, Columbus, OH 43205, USA. Electronic address: rbrilli@nationwidechildrens.org.
authors.forename: Richard J
authors.initials: RJ
authors.lastname: Brilli
authors.affiliation: Quality Improvement Services, Nationwide Children's Hospital, The Ohio State University College of Medicine, 700 Children's Drive, Columbus, OH 43205, USA.
authors.forename: Wallace V
authors.initials: WV
authors.lastname: Crandall
authors.affiliation: Nursing Administration and Perioperative Services, Nationwide Children's Hospital, 700 Children's Drive, Columbus, OH 43205, USA.
authors.forename: Janet C
authors.initials: JC
authors.lastname: Berry
authors.affiliation: Nursing Administration, Nationwide Children's Hospital, 700 Children's Drive, Columbus, OH 43205, USA.
authors.forename: Linda
authors.initials: L
authors.lastname: Stoverock
authors.affiliation: Quality Improvement Services, Nationwide Children's Hospital, The Ohio State University College of Medicine, 700 Children's Drive, Columbus, OH 43205, USA.
authors.forename: Kerry
authors.initials: K
authors.lastname: Rosen
authors.affiliation: Quality Improvement Services, Nationwide Children's Hospital, The Ohio State University College of Medicine, 700 Children's Drive, Columbus, OH 43205, USA.
authors.forename: Lee
authors.initials: L
authors.lastname: Budin
authors.affiliation: Quality Improvement Services, Nationwide Children's Hospital, The Ohio State University College of Medicine, 700 Children's Drive, Columbus, OH 43205, USA.
authors.forename: Kelly J
authors.initials: KJ
authors.lastname: Kelleher
authors.affiliation: Quality Improvement Services, Nationwide Children's Hospital, The Ohio State University College of Medicine, 700 Children's Drive, Columbus, OH 43205, USA.
authors.forename: Sean P
authors.initials: SP
authors.lastname: Gleeson
authors.affiliation: Quality Improvement Services, Nationwide Children's Hospital, The Ohio State University College of Medicine, 700 Children's Drive, Columbus, OH 43205, USA.
authors.forename: J Terrance
authors.initials: JT
authors.lastname: Davis
mesh_terms: D002648:Child; D003695:Delivery of Health Care / Q000639:trends*; D005190:Family; D006285:Health Planning / Q000639:trends*; D006801:Humans; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000639:trends*
keywords: Community health; Employee safety; Institute of Medicine domains of quality; Optimal outcomes; Patient satisfaction; Patient/family centered; Preventable harm; Strategic plan