title: Successful outsourcing: improving quality of life through integrated support services.
abstract: This article examines the way that non-clinical support services are provided in healthcare settings through outsourcing partnerships. The integrated support services model and benefits to patient experience and safety as well as organizational efficiency and effectiveness are explored through an examination of services at a busy urban community hospital.
authors.forename: Jason
authors.initials: J
authors.lastname: Bates
authors.forename: Martin
authors.initials: M
authors.lastname: Sharratt
authors.forename: John
authors.initials: J
authors.lastname: King
mesh_terms: D019033:Delivery of Health Care, Integrated / Q000458:organization & administration*; D017598:Efficiency, Organizational; D006769:Hospitals, General; D006801:Humans; D017146:Models, Organizational; D009864:Ontario; D019982:Organizational Case Studies; D020416:Outsourced Services; D011788:Quality of Life