title: The management of risk. Part 4: Resolving complaints.
abstract: Patient complaints invariably cause concern and distress. Whilst prevention should be the primary objective, this is not always possible. This final article in the series describes strategies for the management and resolution of complaints, as well as the advantages of good complaint handling. Clinical Relevance: Early and efficient resolution of complaints will reduce stress to all members of the dental team.
authors: Andrew
authors: A
authors: Collier
mesh_terms: D003142:Communication; D035881:Compensation and Redress; D003792:Dental Records; D003812:Dentist-Patient Relations; D034462:Dissent and Disputes; D004645:Empathy; D006801:Humans; D009633:Nonverbal Communication; D016134:Organizational Policy; D011215:Practice Management, Dental / Q000458:organization & administration*; D012308:Risk Management / Q000379:methods*; D013689:Telephone; D014956:Writing