title: Obtaining the Patient's Voice from within Three Patient-Centered Medical Homes.
abstract: The purpose of this qualitative program was to determine if a trend exists across three LSU medical homes according to patient feedback concerning their experiences within the medical home for ongoing disease management and quality healthcare; and to obtain recommendations for the most effective way to involve patients in shaping system policies, procedures, and practices consistent with patient and family-centered care principles. A total of 94 adult patients participated in either cognitive interviews (n = 45) or structured focus groups (n = 49) using the Nominal Group Technique (NGT). Exit surveys collected demographic information and feedback from patients about opportunities for their involvement in shaping medical homes. Cognitive interviews and NGT sessions both revealed some patient-perceived gratifications (i.e., friendliness and helpfulness of the clinic staff), and deficiencies (i.e., improving scheduling of appointments and reducing wait time in the clinic) within these medical homes. However, the perceived gratifications far exceeded the deficiencies found within each of three LSU medical homes.
authors: The Pennington Biomedical Research Center, Baton Rouge, Louisiana, USA.
authors: Betty M
authors: BM
authors: Kennedy
authors: The LSU Health Sciences Center School of Medicine, New Orleans, Louisiana, USA.
authors: Frederick
authors: F
authors: Cerise
authors: The Pennington Biomedical Research Center, Baton Rouge, Louisiana, USA.
authors: Ronald
authors: R
authors: Horswell
authors: The Pennington Biomedical Research Center, Baton Rouge, Louisiana, USA.
authors: Willene P
authors: WP
authors: Griffin
authors: The LSU Health System Lallie Kemp Medical Center, Independence, Louisiana, USA.
authors: Kathleen H
authors: KH
authors: Willis
authors: The Louisiana State University (LSU) Health Sciences Center School of Public Health, New Orleans, Louisiana, USA.
authors: Sarah
authors: S
authors: Moody-Thomas
authors: The LSU Health Care Services Division, Louisiana, USA.
authors: Jay A
authors: JA
authors: Besse
authors: The Pennington Biomedical Research Center, Baton Rouge, Louisiana, USA.
authors: Peter T
authors: PT
authors: Katzmarzyk
mesh_terms: D000293:Adolescent; D000328:Adult; D000368:Aged; D003071:Cognition; D005246:Feedback; D005260:Female; D017144:Focus Groups; D006801:Humans; D008297:Male; D008875:Middle Aged; D018802:Patient-Centered Care
keywords: healthcare providers; medical home clinics