title: [The patient-centered approach, a humanistic pathway for care].
abstract: In Canada, hospitals focused on accounting and administration tend to neglect the notion of service. In order to improve the quality of service provided to the clientele and staff a change of philosophy is required. The customer-centric approach, developed by American companies such as Disney, could benefit the nurse-patient relationship and relations between staff.
authors: Margot
authors: M
authors: Phaneuf
mesh_terms: D006801:Humans; D009723:Nurse-Patient Relations; D018802:Patient-Centered Care; D011785:Quality Assurance, Health Care