title: Evaluation of family-centred services from parents of Chinese children with cerebral palsy with the Measure of Processes of Care.
abstract: BACKGROUND
  Family-centred service (FCS) has become essential to parents of children with cerebral palsy (CP) and professionals in Chinese paediatric rehabilitation services. FCS practice meets the unique needs of the child and family, through facilitation of optimal service provision delivered by professionals, and ensures service systems to be flexible, appropriate and actively responsive to the family needs. Parents used the Measure of Processes of Care 20 (MPOC-20) questionnaire to evaluate and verify the efficacy of use in China. The aims of the present study were twofold: to assess the validity and reliability of the Chinese MPOC-20, and investigate the range of parents' satisfaction with service provision in an FCS practice using the MPOC-20.
  
  
  METHODS
  The Chinese MPOC-20 was selected to assess parent satisfaction with service provision of professionals in FCS practice. Participants were parents of children under 8 years of age with CP, who had received rehabilitation services between May 2012 and May 2013, and were receiving rehabilitation services in May 2013 at a hospital outpatient department and a rehabilitation centre.
  
  
  RESULTS
  The reliability and validity of the Chinese MPOC-20 were confirmed. Parents evaluated FCS practice with the MPOC-20 survey. Respectful and supportive care was rated with the highest score and providing general information the lowest. Parents according to the data were dissatisfied with the lack of information.
  
  
  CONCLUSIONS
  Parents fairly evaluated service provision of professionals in FCS practice with the Chinese MPOC-20. Professionals received feedback reports of parents, summaries of the inadequacy of service delivery, and developed and implemented ameliorated measures in the FCS policy to strive to provide exemplary service.
authors: Department of Critical Care and Community Nursing, School of Nursing, Jilin Medical College, Changchun, Jilin, China.
authors: M
authors: M
authors: Wang
authors: M A
authors: MA
authors: Petrini
authors: Q
authors: Q
authors: Guan
mesh_terms: D002547:Cerebral Palsy / Q000523:psychology / Q000534:rehabilitation* / Q000628:therapy; D002648:Child; D002662:Child Health Services / Q000458:organization & administration*; D002675:Child, Preschool; D002681:China / Q000453:epidemiology; D019033:Delivery of Health Care, Integrated / Q000458:organization & administration*; D019988:Children with Disabilities / Q000534:rehabilitation* / Q000706:statistics & numerical data; D006801:Humans; D007223:Infant; D010290:Parents; D017060:Patient Satisfaction; D017064:Process Assessment, Health Care; D011369:Professional-Patient Relations; D015397:Program Evaluation; D015203:Reproducibility of Results
keywords: Measure of Processes of Care 20; cerebral palsy; family-centred service; service delivery; service provision