title: "I won't be happy until there is no avoidable harm".
authors.forename: Sue
authors.initials: S
authors.lastname: Smith
authors.forename: Jo
authors.initials: J
authors.lastname: Stephenson
mesh_terms: D006779:Hospitals, Public / Q000592:standards*; D006785:Hospitals, University / Q000592:standards*; D006801:Humans; D009741:Nursing Staff, Hospital / Q000458:organization & administration / Q000592:standards*; D010561:Personnel Staffing and Scheduling / Q000458:organization & administration / Q000592:standards*; D058996:Quality Improvement; D006113:United Kingdom