title: Learning from our internal and external customers.
authors.forename: Keith
authors.initials: K
authors.lastname: Hurst
mesh_terms: D017598:Efficiency, Organizational; D005190:Family / Q000523:psychology; D006801:Humans; D007318:Inservice Training / Q000458:organization & administration; D050316:Medical Order Entry Systems / Q000458:organization & administration; D010358:Patient Participation; D017060:Patient Satisfaction; D011787:Quality of Health Care / Q000458:organization & administration*