title: Lessons learned from the restaurant industry: what outstanding waiters and waitresses can teach the medical profession.
abstract: All doctors and office staff go to restaurants and have men and women take our orders and deliver our food. These waiters and waitresses earn minimum wage and depend on tips for their income. Some of the best waiters and waitresses earn substantial incomes. This article will discuss the techniques used by stellar waiters and waitresses to generate more tips and how these techniques might apply to the healthcare profession.
authors.forename: Neil H
authors.initials: NH
authors.lastname: Baum
authors.forename: Jeff J
authors.initials: JJ
authors.lastname: Segal
mesh_terms: D009817:Office Management / Q000458:organization & administration*; D017060:Patient Satisfaction; D010559:Personnel Management; D010817:Physician-Patient Relations; D011216:Practice Management, Medical / Q000458:organization & administration*; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D012147:Restaurants; D014481:United States