title: A Survey on the Users' Satisfaction with the Hospital Information Systems (HISs) based on DeLone and McLean's Model in the Medical-Teaching Hospitals in Isfahan City.
abstract: OBJECTIVE
  The user's satisfaction with information system in fact denotes the extent the user is satisfied with the system's achievement in fulfilling his/her information requirements. This study tries to explore the users' satisfaction with hospital information systems (HISs) based on DeLone and McLean's model focusing on the medical-teaching hospitals of Isfahan city.
  
  
  METHODS
  This study which was applied and descriptive-analytical in nature was carried out in the medical-teaching hospitals of Isfahan city in 2009. Research population consisted of the system users from which a sample was selected using random sampling method. The size of the sample was 228. Data collection instrument was a self-developed questionnaire produced based on the satisfaction criterion in the DeLone and McLean's model. Its content validity was assessed based on the opinions given by the computer sciences professionals with its estimated Cronbach's alpha found to be 92.2%. The data were analyzed using SPSS software.
  
  
  RESULTS
  As the findings of the study showed, the differences among the mean scores obtained for the satisfaction with different kinds of HISs in use in the hospitals were statistically significant (p value≤0.05). Generally, Kowsar System (old version) and Pouya Samaneh Diva system gained the highest and lowest mean scores for the criterion in question, respectively. The overall mean score for the satisfaction was 54.6% for different types of systems and 55.6% among the hospitals.
  
  
  CONCLUSIONS
  Given the findings of the study, it can be argued that based on the used model, the level of users' satisfaction with the systems in question was relatively good. However, to achieve the total optimum condition, when designing the system, the factors affecting the enhancement of the users' satisfaction and the type of hospital activity and specialty must be given special consideration.
authors.affiliation: Health Information Technology Research Center, Isfahan University of Medical Sciences, Isfahan, Iran.
authors.forename: Sakineh
authors.initials: S
authors.lastname: Saghaeiannejad-Isfahani
authors.affiliation: Health Information Technology Research Center, Isfahan University of Medical Sciences, Isfahan, Iran.
authors.forename: Maryam
authors.initials: M
authors.lastname: Jahanbakhsh
authors.affiliation: Health Information Management Department, Isfahan University of Medical Sciences, Isfahan, Iran.
authors.forename: Mahboobeh
authors.initials: M
authors.lastname: Habibi
authors.affiliation: Research and Technology Shahrekord University of Medical Sciences. Shahrekord, Iran.
authors.forename: Razieh
authors.initials: R
authors.lastname: Mirzaeian
authors.affiliation: Falavarjan's Technical Polyclinic. Isfahan, Iran.
authors.forename: Mansoreh
authors.initials: M
authors.lastname: Nasirian
authors.affiliation: Zabol Medicinal Plants Research Center, Zabol University of Medical Sciences, Zabol, Iran ; Department of Pharmacognosy, Faculty of Pharmacy, Zabol University of Medical Sciences, Zabol, Iran.
authors.forename: Javad Sharifi
authors.initials: JS
authors.lastname: Rad
keywords: DeLone and McLean’s model; evaluation; hospital; hospital information system