title: Redefining "charge nurse" within the front line.
abstract: Don't overlook the importance of charge nurses. Learn how one organization redefined the role and strengthened these leaders, increasing patient and staff satisfaction.
authors.affiliation: At Texas Health Harris Methodist in Cleburne, Tex., Lorrie Normand is a CNO, Denise Black is a manger of Clinical/Community Education and Professional Practice, and Kathleen M. Baldwin is a nurse scientist. Jeannette T. Crenshaw is an assistant professor at Texas Tech University Health Sciences Center's School of Nursing in Lubbock.
authors.forename: Lorrie
authors.initials: L
authors.lastname: Normand
authors.forename: Denise
authors.initials: D
authors.lastname: Black
authors.forename: Kathleen M
authors.initials: KM
authors.lastname: Baldwin
authors.forename: Jeannette T
authors.initials: JT
authors.lastname: Crenshaw
mesh_terms: D017144:Focus Groups; D006801:Humans; D007587:Job Description; D006278:Medicare / Q000191:economics; D009745:Nursing, Supervisory; D017060:Patient Satisfaction; D011361:Professional Competence; D012956:Societies, Nursing; D014481:United States