title: Responding to concerns about complaints.
abstract: When the RCVS asked members of the profession and public about its complaints and disciplinary system, it received a great deal of feedback - some positive, but much of it critical. Here, Luke Bishop, RCVS communications officer, describes how the process has now been overhauled with the aim of making it quicker, more efficient and a more satisfactory experience for all involved.
authors.affiliation: RCVS, Belgravia House, 62-64 Horseferry Road, London SW1P 2AF.
authors.forename: Luke
authors.initials: L
authors.lastname: Bishop
mesh_terms: D001291:Attitude of Health Personnel; D017598:Efficiency, Organizational; D006801:Humans; D010549:Personal Satisfaction; D011639:Public Opinion; D012955:Societies, Medical / Q000458:organization & administration*; D006113:United Kingdom; D018634:Veterinarians / Q000523:psychology; D014730:Veterinary Medicine