title: Health issues amongst call center employees, an emerging occupational group in India.
abstract: Call center sector in India is a relatively new industry and one of the fastest growing sectors driving employment and growth in modern India today. While employment in the business process outsourcing (BPO) sector has meant that young adults are reaching their career milestones and financial goals much earlier than before, surveys and anecdotal evidence show that workers in the BPO sector experience high levels of stress and its related disorders, primarily due to its contemporary work settings. Safeguarding the health of youngsters employed in this new, growing economy becomes an occupational health challenge to public health specialists.
authors.affiliation: Department of Community Medicine, University College of Medical Sciences and Guru Teg Bahadur Hospital, Delhi, India.
authors.forename: Jeyapal Dinesh
authors.initials: JD
authors.lastname: Raja
authors.affiliation: Department of Community Medicine, University College of Medical Sciences and Guru Teg Bahadur Hospital, Delhi, India.
authors.forename: Sanjiv Kumar
authors.initials: SK
authors.lastname: Bhasin
keywords: Anxiety; call centers; depression; occupational health; sleep quality; stress; youngsters