title: Improving efficiency, consistency and satisfaction on a mother-baby unit with the discharge nurse position.
abstract: We created a discharge nurse position on a mother-baby unit in the hopes of improving outcomes related to the discharge process. Using the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), we documented improved outcomes with regard to efficiency, consistency, standardization of patient education and patient satisfaction.
authors.forename: Jane
authors.initials: J
authors.lastname: Ciaramella
authors.forename: Nancy
authors.initials: N
authors.lastname: Longworth
authors.forename: Laurie
authors.initials: L
authors.lastname: Larraz
authors.forename: Stacy
authors.initials: S
authors.lastname: Murphy
mesh_terms: D000328:Adult; D005260:Female; D006801:Humans; D024802:Nurse's Role; D009775:Obstetrics and Gynecology Department, Hospital / Q000592:standards*; D010351:Patient Discharge; D017060:Patient Satisfaction; D011247:Pregnancy; D058996:Quality Improvement / Q000639:trends*
keywords: HCAHPS; discharge nurse; patient education; patient satisfaction