title: Using design science research to develop online enhanced pharmaceutical care services.
abstract: The ePharmaCare project aims at assessing the potential of eHealth services for the provision of pharmaceutical services interacting actively with patients. The results presented here focus on the first three steps of Design Science Research Methodology. A mixed methods approach was used with an online survey to collect data on use of information technologies in community pharmacy, followed by an exploratory observational time and business processes study, which use the shadowing method to identify and assess the opportunity to lunch online services. Combining this with the Service Experiment Blueprint and the Dáder method an enhanced pharmaceutical service was designed. Next, an artifact is developed and a prototype is implemented to demonstrate the value of online pharmaceutical services' delivery. This new service could represent a new perspective for pharmaceutical services integration within the health system.
authors.affiliation: WHO Collaborating Centre for Health Workforce Policy and Planning, International Public Health and Biostatistics, Instituto de Higiene e Medicina Tropical, Universidade Nova de Lisboa, Portugal.
authors.forename: Luís Velez
authors.initials: LV
authors.lastname: Lapão
authors.affiliation: WHO Collaborating Centre for Health Workforce Policy and Planning, International Public Health and Biostatistics, Instituto de Higiene e Medicina Tropical, Universidade Nova de Lisboa, Portugal.
authors.forename: João
authors.initials: J
authors.lastname: Gregório
authors.affiliation: WHO Collaborating Centre for Health Workforce Policy and Planning, International Public Health and Biostatistics, Instituto de Higiene e Medicina Tropical, Universidade Nova de Lisboa, Portugal.
authors.forename: Diogo
authors.initials: D
authors.lastname: Mello
authors.affiliation: Research Institute for Medicines and Pharmaceutical Sciences, Faculdade de Farmácia da Universidade de Lisboa, Portugal.
authors.forename: Afonso
authors.initials: A
authors.lastname: Cavaco
authors.affiliation: Instituto Superior Técnico, Lisboa, Portugal.
authors.forename: Miguel
authors.initials: M
authors.lastname: Mira Da Silva
authors.affiliation: Hôpitaux Universitaires de Genève, Switzerland.
authors.forename: Christian
authors.initials: C
authors.lastname: Lovis
mesh_terms: D016303:Clinical Pharmacy Information Systems / Q000458:organization & administration*; D003157:Community Pharmacy Services / Q000458:organization & administration*; D004360:Drug Therapy, Computer-Assisted / Q000379:methods*; D020407:Internet / Q000458:organization & administration*; D017146:Models, Organizational; D009862:Online Systems; D012107:Research Design; D012648:Self Care / Q000379:methods*