title: Task and error analysis balancing benefits over business of electronic medical records.
abstract: Task and error analysis research was performed to identify: a) the process for healthcare organisations in managing healthcare for patients with mental illness or substance abuse; b) how the process can be enhanced and; c) if electronic medical records (EMRs) have a role in this process from a business and safety perspective. The research question is if EMRs have a role in enhancing the healthcare for patients with mental illness or substance abuse. A discussion on the business of EMRs is addressed to understand the balancing act between the safety and business aspects of an EMR.
authors.affiliation: Florida Institute of Technology, Nathan M. Bisk College of Business, 150 West University Blvd., Melbourne, FL 32901, USA.
authors.forename: Deborah Sater
authors.initials: DS
authors.lastname: Carstens
authors.affiliation: Department of Information Systems and Operations Management, Lutgert College of Business, Florida Gulf Coast University, 10501 FGCU Blvd. So., Fort Myers, Florida 33965-6565, USA.
authors.forename: Walter
authors.initials: W
authors.lastname: Rodriguez
authors.affiliation: Mayo Clinic Florida, Dept. of Orthopedic Surgery, Davis 2, 4500 San Pablo Rd., Jacksonville, FL 32224, USA.
authors.forename: Michael B
authors.initials: MB
authors.lastname: Wood
mesh_terms: D004059:Diffusion of Innovation; D057286:Electronic Health Records; D005260:Female; D006801:Humans; D008297:Male; D001523:Mental Disorders / Q000628:therapy*; D061214:Patient Safety; D017064:Process Assessment, Health Care; D017751:Safety Management; D019966:Substance-Related Disorders / Q000628:therapy*
keywords: EMRs; HIS; HIT; efficiency; electronic healthcare; electronic medical records; error analysis; e–healthcare; health information systems; healthcare information technology; hospitals; medical errors; mental health; mental illness; patient safety; substance abuse; task analysis