title: [Conceptions and typology of conflicts between workers and managers in the context of primary healthcare in the Brazilian Unified National Health System (SUS)].
abstract: This study aimed to analyze perceptions of conflict between workers and managers in primary healthcare units and to present a typology of conflicts on the job. This was a comprehensive interpretive case study with a critical hermeneutic approach. Data collection techniques included: focus group with managers, workplace observation, and worker interviews, conducted from April to November 2011. The results were triangulated and indicated the coexistence of distinct concepts of conflict, typified in six modalities: lack of collaboration at work; disrespect resulting from asymmetrical relations between workers; problematic employee behavior; personal problems; asymmetry with other management levels; and inadequate work infrastructure. The relevance of (non)mutual recognition, as proposed by Axel Honneth, stood out in the interpretation of the causes and practical implications of these conflicts.
authors.affiliation: Departamento de Saúde Coletiva, Universidade Estadual de Londrina, Londrina, Brasil.
authors.forename: Brígida Gimenez
authors.initials: BG
authors.lastname: Carvalho
authors.affiliation: Escola de Enfermagem, Universidade de São Paulo, São Paulo, Brasil.
authors.forename: Marina
authors.initials: M
authors.lastname: Peduzzi
authors.affiliation: Faculdade de Medicina, Universidade de São Paulo, São Paulo, Brasil.
authors.forename: José Ricardo de Carvalho Mesquita
authors.initials: JR
authors.lastname: Ayres
mesh_terms: D001938:Brazil; D003220:Conflict, Psychological; D006801:Humans; D007400:Interprofessional Relations; D010559:Personnel Management / Q000706:statistics & numerical data*; D011320:Primary Health Care / Q000458:organization & administration* / Q000706:statistics & numerical data; D036301:Qualitative Research; D017132:Workplace / Q000458:organization & administration* / Q000523:psychology