title: The role of veterinary team effectiveness in job satisfaction and burnout in companion animal veterinary clinics.
abstract: OBJECTIVE
  To determine the role of veterinary team effectiveness regarding job satisfaction and burnout in companion animal veterinary practice.
  
  
  METHODS
  Cross-sectional observational study.
  
  
  METHODS
  48 companion animal veterinary health-care teams.
  
  
  METHODS
  274 team members participated in an online survey. Overall job satisfaction was evaluated with a 1-item measure, and the 3 dimensions of burnout (exhaustion, cynicism, and professional efficacy) were measured with the Maslach Burnout Inventory-General Survey. Team effectiveness was assessed with a survey developed for this study. Demographic and team effectiveness factors (coordinated team environment, toxic team environment, team engagement, and individual engagement) associated with job satisfaction and burnout were evaluated.
  
  
  RESULTS
  Overall mean job satisfaction score was 5.46 of 7 (median, 6.00); veterinary technicians and kennel attendants had the lowest scores. According to the Maslach survey results, 22.4% of participants were in the high-risk category for exhaustion, 23.2% were in the high-risk category for cynicism, and 9.3% were in the high-risk category for professional efficacy. A coordinated team environment was associated with increased professional efficacy and decreased cynicism. A toxic team environment was negatively associated with job satisfaction and positively associated with exhaustion and cynicism. Individual engagement was positively associated with job satisfaction and professional efficacy and negatively associated with exhaustion and cynicism.
  
  
  CONCLUSIONS
  Results suggested the effectiveness of a veterinary team can significantly influence individual team members' job satisfaction and burnout. Practices should pay specific attention to the effectiveness with which their veterinary team operates.
authors.affiliation: Ridgetown Campus, University of Guelph, Ridgetown, ON N0P 2C0, Canada.
authors.forename: Irene C
authors.initials: IC
authors.lastname: Moore
authors.forename: Jason B
authors.initials: JB
authors.lastname: Coe
authors.forename: Cindy L
authors.initials: CL
authors.lastname: Adams
authors.forename: Peter D
authors.initials: PD
authors.lastname: Conlon
authors.forename: Jan M
authors.initials: JM
authors.lastname: Sargeant
mesh_terms: D000818:Animals; D002055:Burnout, Professional; D003430:Cross-Sectional Studies; D006762:Hospitals, Animal / Q000592:standards*; D007588:Job Satisfaction; D018634:Veterinarians