title: Lean management: innovative tools for engaging teams in continuous quality improvement.
abstract: Lean management has proven to be a sustainable method to ensure a high level of patient care through innovation and teamwork. It involves a set of six tools that allow for visual management shared among team members. The team focuses their efforts on the improvement of organizational indicators in a standardized and engaging way, resulting in the sustainability of improvements. This article outlines the program's rollout at Montfort Hospital (l'Hôpital Montfort). In only a few months, two pilot units accomplished close to 50 improvements each. In addition, the organizational employee satisfaction questionnaire showed very positive results.
authors.affiliation: Vice-president of clinical services at Montfort Hospital, in Ottawa, Ontario.
authors.forename: Lucille
authors.initials: L
authors.lastname: Perreault
authors.affiliation: Director of project management at Montfort Hospital.
authors.forename: Lise
authors.initials: L
authors.lastname: Vaillancourt
authors.affiliation: Advisor in project management and continuous improvement at Montfort Hospital.
authors.forename: Catherine
authors.initials: C
authors.lastname: Filion
authors.affiliation: Interim advisor in project management and continuous improvement at Montfort Hospital.
authors.forename: Camélia
authors.initials: C
authors.lastname: Hadj
mesh_terms: D006801:Humans; D010348:Patient Care Team / Q000458:organization & administration; D016730:Program Development; D058996:Quality Improvement / Q000458:organization & administration*; D019984:Quality Indicators, Health Care / Q000458:organization & administration; D017749:Total Quality Management / Q000379:methods / Q000458:organization & administration*