title: An interactive, all-payer, multidomain primary care performance dashboard.
abstract: Engaging physicians and practice leaders through regular performance reporting is a key goal of patient-centered medical home improvement efforts. We developed and implemented an interactive, Web-based performance dashboard for primary care practices with input from provider focus groups. Adapting a business software application, individual physician and practice-level reports included information on visit-based and panel productivity, patient panel demographics, and outcome measures (quality of care, patient experience of care, and resource utilization). User training occurred prior to dissemination. Over 2 rounds of reporting, 69% to 77% of users viewed their report within 30 days and 79% of users found the report informative.
authors.affiliation: General Medicine Division, Medical Services (Ms Ward, Mr Ashbuner, and Dr Atlas), and Massachusetts General Physician Organization, Business Intelligence Group (Ms Morella), Massachusetts General Hospital, Harvard Medical School, Boston.
authors.forename: Charlotte E
authors.initials: CE
authors.lastname: Ward
authors.forename: Lisa
authors.initials: L
authors.lastname: Morella
authors.forename: Jeffrey M
authors.initials: JM
authors.lastname: Ashburner
authors.forename: Steven J
authors.initials: SJ
authors.lastname: Atlas
mesh_terms: D017598:Efficiency, Organizational; D017144:Focus Groups; D006302:Health Services Research; D006801:Humans; D020407:Internet; D008404:Massachusetts; D018802:Patient-Centered Care / Q000458:organization & administration*; D011320:Primary Health Care / Q000458:organization & administration*; D058996:Quality Improvement; D012984:Software