title: Assisting the visually impaired to deal with telephone interview jobs using information and commutation technology.
abstract: This study proposed a new information and commutation technology assisted blind telephone interview (ICT-ABTI) system to help visually impaired people to do telephone interview jobs as normal sighted people and create more diverse employment opportunities for them. The study also used an ABAB design to assess the system with seven visually impaired people. As the results, they can accomplish 3070 effective telephone interviews per month independently. The results also show that working performance of the visually impaired can be improved effectively with appropriate design of operation working flow and accessible software. The visually impaired become productive, lucrative, and self-sufficient by using ICT-ABTI system to do telephone interview jobs. The results were also shared through the APEC Digital Opportunity Center platform to help visually impaired in Philippines, Malaysia and China.
authors.affiliation: Department of Mechanical and Electro-Mechanical Engineering, Tamkang University, Tamsui Dist., New Taipei City, Taiwan. Electronic address: funghuei@mail.tku.edu.tw.
authors.forename: Fung-Huei
authors.initials: FH
authors.lastname: Yeh
authors.affiliation: Department of Mechanical and Electro-Mechanical Engineering, Tamkang University, Tamsui Dist., New Taipei City, Taiwan; Chunghwa Telecommunication Laboratories, Yangmei City, Taoyuan County, Taiwan.
authors.forename: Chung-Chieh
authors.initials: CC
authors.lastname: Yang
mesh_terms: D000328:Adult; D003143:Communication Devices for People with Disabilities; D005260:Female; D006801:Humans; D007407:Interviews as Topic; D007586:Job Application; D008297:Male; D012682:Sensory Aids; D013685:Telecommunications; D019987:Persons with Visual Disabilities; D055815:Young Adult
keywords: Braille; Information and commutation technology; Telecommuting; Telemarketing; Text-to-speech; Visually impaired