title: Preparing Trainees to Deliver Patient-Centered Care in an Ambulatory Cancer Clinic.
abstract: The purpose of this paper is to describe how an interprofessional cancer care clinic at the Cleveland Veteran's Affairs Medical Center (VAMC) is training health care professionals in patient-centered care. Teaching strategies included patient huddle discussions pre- and post-clinic, role-play, noon "lunch and learn" conferences, and, most importantly, patient interactions, which were evaluated with the patient perception of patient centeredness (PPPC) instrument. This instrument is designed to capture patient and provider perceptions of the provider's patient centeredness. Early findings demonstrated that patient responses were overwhelmingly positive and lacked variability. In response to the lack of variability, the educator in the clinic participated in the evaluation and patient, provider, and trainer responses were compared. Discussion of the weekly evaluations provided helpful formative feedback on patient centeredness to the trainees rotating through this specialty care clinic.
authors.affiliation: Frances Payne Bolton School of Nursing, Case Western Reserve University, 10900 Euclid Ave, Cleveland, OH, 44106-4904, USA, pmm@case.edu.
authors.forename: Polly
authors.initials: P
authors.lastname: Mazanec
authors.forename: Lisa
authors.initials: L
authors.lastname: Arfons
authors.forename: Jennifer
authors.initials: J
authors.lastname: Smith
authors.forename: Sonya
authors.initials: S
authors.lastname: Curry
authors.forename: Susan
authors.initials: S
authors.lastname: Berman
authors.forename: Jennifer
authors.initials: J
authors.lastname: Dimick
authors.forename: Melanie
authors.initials: M
authors.lastname: Lynch
authors.forename: Nannette
authors.initials: N
authors.lastname: Alvarado
authors.forename: David M
authors.initials: DM
authors.lastname: Latini
mesh_terms: D000554:Ambulatory Care Facilities; D006801:Humans; D007318:Inservice Training / Q000458:organization & administration*; D007400:Interprofessional Relations; D007858:Learning; D009369:Neoplasms / Q000628:therapy*; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000458:organization & administration*; D013663:Teaching; D014481:United States; D014493:United States Department of Veterans Affairs