title: The patient experience: mining the data to improve your score.
abstract: As part of Minnesota's 2008 health care reform legislation, the Minnesota Department of Health was required to identify a standard set of measures of clinics' and physicians' quality, one of which was patient experience. In 2012, the first statewide patient experience survey was conducted. The results were made public the following year. This article discusses how clinics and physician groups can use the data from the survey to improve their patient experience scores.
authors.forename: Barbara
authors.initials: B
authors.lastname: Daiker
mesh_terms: D003625:Data Collection; D057225:Data Mining; D018166:Health Care Reform / Q000331:legislation & jurisprudence*; D006801:Humans; D008910:Minnesota; D017060:Patient Satisfaction / Q000331:legislation & jurisprudence*; D058996:Quality Improvement / Q000331:legislation & jurisprudence*; D019984:Quality Indicators, Health Care / Q000331:legislation & jurisprudence*