title: Customer service with financial savvy: integrating customer service with the ICD-10 transition to keep patients coming back and optimize revenue.
authors.forename: Debra
authors.initials: D
authors.lastname: Cascardo
mesh_terms: D003142:Communication; D006801:Humans; D038801:International Classification of Diseases; D008389:Marketing of Health Services; D015279:Organizational Culture; D017060:Patient Satisfaction; D011216:Practice Management, Medical / Q000191:economics*; D014481:United States