title: [Pilot plan for a mobile health communication and monitoring system for people with diabetes].
abstract: mHealth is a practical, useful, and available tool for one-way or two-way communication between health professionals and patients. It is especially promising in countries such as Chile, with widespread and growing mobile telephone coverage that is very well accepted by the public. Our objective is to demonstrate the process for designing a mobile communication and monitoring model, aimed at providing communication between professionals in primary healthcare centers and their patients, to facilitate timely diagnosis and initiation of treatment for type 2 diabetes. This model's characteristics include use of mobile telephones as a communication tool, a one-way method (from health centers to patients), integration into in-person care delivered at health centers, use of different communication strategies (voice and written), and integrated functioning using open-source software. The system includes personalized communication, automated voice communication, and automated written communication using short message service (SMS). We describe the strategies and components of the system. The lessons learned include the contribution from successful implementation of COSMOS (consolidated online modulated operating systems), a technological innovation, to support the health care of people with suspected type 2 diabetes in primary healthcare centers. Working together with teams in the field is essential to this achievement.
authors.affiliation: Escuela de Enfermería, Pontificia Universidad Católica de Chile.
authors.forename: Claudia
authors.initials: C
authors.lastname: Alcayaga
authors.affiliation: Facultad de Psicología, Universidad del Desarrollo, Santiago, Chile.
authors.forename: Janet Carola
authors.initials: JC
authors.lastname: Pérez
authors.affiliation: Escuela de Enfermería, Pontificia Universidad Católica de Chile.
authors.forename: Claudia
authors.initials: C
authors.lastname: Bustamante
authors.affiliation: Escuela de Enfermería, Pontificia Universidad Católica de Chile.
authors.forename: Solange
authors.initials: S
authors.lastname: Campos
authors.affiliation: Escuela de Enfermería, Pontificia Universidad Católica de Chile.
authors.forename: Ilta
authors.initials: I
authors.lastname: Lange
authors.affiliation: Centro de Salud Familiar San Gerónimo, Corporación Municipal de Puente Alto, Chile.
authors.forename: Francisca
authors.initials: F
authors.lastname: Zuñiga
mesh_terms: D040421:Cell Phone; D003924:Diabetes Mellitus, Type 2 / Q000628:therapy*; D006801:Humans; D010865:Pilot Projects; D011320:Primary Health Care; D017216:Telemedicine