title: Survey of satisfaction in hospitalized patients at a urology department.
abstract: OBJECTIVE
  To assess the level of satisfaction with the care provided to hospitalized patients in the Department of Urology at 12 de Octubre Hospital and analyze demographic and clinical factors influencing satisfaction.
  
  
  METHODS
  A cross-sectional study was carried out using the SERVQHOS questionnaire, delivered at the time of discharge. A data sheet for each patient was collected, which included if they undergone surgery, type of surgery and whether or not presented postoperative complications, rated by the Clavien scale.
  
  
  RESULTS
  479 surveys were collected, with a participation of 92%. 95.4% of patients rated their overall level of satisfaction with the care received as "satisfied" or "very satisfied". Top-rated aspects were the kindness of the staff and personalized attention. The worst rated issue was the condition of the rooms, but this did not influence perceived quality. Variables related to greater overall satisfaction were male gender, shorter hospital stay, knowing the name of the nurse, the information received and subjective factors such as personalized service and willingness to help.
  
  
  CONCLUSIONS
  Our patients show a high level of satisfaction, which is mainly dependent on subjective factors. The negative issues related to the facilities do not mean lower satisfaction.
authors.affiliation: Department of Urology. Hospital Universitario 12 de Octubre. Madrid. Spain.
authors.forename: Ana
authors.initials: A
authors.lastname: Arrebola-Pajares
authors.forename: Angel
authors.initials: A
authors.lastname: Tejido-Sanchez
authors.forename: Estibaliz
authors.initials: E
authors.lastname: Jiménez-Alcaide
authors.forename: Jose
authors.initials: J
authors.lastname: Medina-Polo
authors.forename: Santiago
authors.initials: S
authors.lastname: Perez-Cadavid
authors.forename: Felix
authors.initials: F
authors.lastname: Guerrero-Ramos
authors.forename: Juan Bautista
authors.initials: JB
authors.lastname: Passas-Martínez
authors.forename: Rafael
authors.initials: R
authors.lastname: Díaz-González
mesh_terms: D003430:Cross-Sectional Studies; D005260:Female; D006748:Hospital Departments; D006801:Humans; D008297:Male; D017060:Patient Satisfaction; D011795:Surveys and Questionnaires; D014570:Urologic Diseases / Q000628:therapy; D014572:Urology