title: CM redesign breaks down barriers.
abstract: OSF Saint Francis Medical Center in Peoria, IL, redesigned its case management department to improve efficiency and clearly define the role of each clinician. The redesign combined the roles of discharge planner and the patient care facilitator to create the role of care transition coordinator, created a new role of complex discharge planner, and added clerical support to the department. The restructure divided the hospital into five zones, and one care transition coordinator from each zone covers the weekends on a rotating basis. A complex discharge planner works on Saturday. The format the care management team uses to make notes in the records was standardized so it's consistent on all units.
mesh_terms: D019090:Case Management / Q000458:organization & administration* / Q000592:standards; D017598:Efficiency, Organizational; D006764:Hospitals, Community; D007087:Illinois; D033183:Interdisciplinary Communication; D019982:Organizational Case Studies; D024382:Professional Role; D058996:Quality Improvement