title: Communication methods and production techniques in fixed prosthesis fabrication: a UK based survey. Part 1: communication methods.
abstract: BACKGROUND
  The General Dental Council (GDC) states that members of the dental team have to 'communicate clearly and effectively with other team members and colleagues in the interest of patients'. A number of studies from different parts of the world have highlighted problems and confirmed the need for improved communication methods and production techniques between dentists and dental technicians.
  
  
  OBJECTIVE
  The aim of this study was to identify the communication methods and production techniques used by dentists and dental technicians for the fabrication of fixed prostheses within the UK from the dental technicians' perspective. The current publication reports on the communication methods.
  
  
  METHODS
  Seven hundred and eighty-two online questionnaires were distributed to the Dental Laboratories Association membership and included a broad range of topics. Statistical analysis was undertaken to test the influence of various demographic variables.
  
  
  RESULTS
  The number of completed responses totalled 248 (32% response rate). The laboratory prescription and the telephone were the main communication tools used. Statistical analysis of the results showed that a greater number of communication methods were used by large laboratories. Frequently missing items from the laboratory prescription were the shade and the date required. The majority of respondents (73%) stated that a single shade was selected in over half of cases. Sixty-eight percent replied that the dentist allowed sufficient laboratory time. Twenty-six percent of laboratories felt either rarely involved or not involved at all as part of the dental team.
  
  
  CONCLUSIONS
  This study suggests that there are continuing communication and teamwork issues between dentists and dental laboratories.
authors.affiliation: Department of Adult Oral Health, Institute of Dentistry, Barts and The London School of Medicine and Dentistry, Queen Mary University of London, London.
authors.forename: J
authors.initials: J
authors.lastname: Berry
authors.affiliation: Prosthodontic Unit, UCL Eastman Dental Institute, London.
authors.forename: M
authors.initials: M
authors.lastname: Nesbit
authors.affiliation: Prosthodontic Unit, UCL Eastman Dental Institute, London.
authors.forename: S
authors.initials: S
authors.lastname: Saberi
authors.affiliation: Department of Restorative Dentistry, Prosthodontics Unit, UCL Eastman Dental Institute, London.
authors.forename: H
authors.initials: H
authors.lastname: Petridis
mesh_terms: D003142:Communication; D017267:Dental Prosthesis Design; D006801:Humans; D011795:Surveys and Questionnaires; D006113:United Kingdom