title: [Evaluation of satisfaction with telemedicine devices and with the results of the care received among chronic patients. The ValCrònic program].
abstract: OBJECTIVE
  To evaluate patient satisfaction with the ValCrònic program, telemedicine devices, and the results of the care received after a 2-year follow-up.
  
  
  METHODS
  Observational, descriptive study based on telephone surveys.
  
  
  METHODS
  The autonomous community of Valencia (Spain).
  
  
  METHODS
  Participants consisted of 410 patients with one or more of the following diseases: hypertension, heart failure, diabetes, or chronic obstructive pulmonary disease. A total of 585 patients were included, of whom 104 left the program (18 due to death) and 71 refused to participate.
  
  
  METHODS
  We designed and validated a specific scale. Floor and ceiling effects were considered. Internal consistency was analyzed using Cronbach's alpha.
  
  
  RESULTS
  Responses were obtained from 322 patients (response rate, 78.5%). Of these, 118 (36.6%) were women. In 48 patients (14.9%), the person responding was a caregiver. Cronbach's alpha was 0.7. For 278 patients (86.3%), the ValCrònic program helped them to understand their disease better, 270 (83.9%) reported that it helped them use their medication more safely, and 283 (87.9%) reported they had better knowledge of their disease. For 288 (89.4%), the devices were easy to manage at home. Only 12 patients (3.7%) found that the devices involved a heavy workload that was difficult to incorporate into their daily lives.
  
  
  CONCLUSIONS
  The ValCrònic program promotes self-care among patients.
authors.affiliation: Departamento de Salud d'Alacant-Sant Joan d'Alacant, Alicante, Conselleria de Sanitat, España; Departamento de Psicología de la Salud, Universidad Miguel Hernández, Elche, España. Electronic address: jose.mira@umh.es.
authors.forename: José J
authors.initials: JJ
authors.lastname: Mira-Solves
authors.affiliation: Departamento de Salud d'Alacant-Sant Joan d'Alacant, Alicante, Conselleria de Sanitat, España; Cátedra de Medicina de Familia, Departamento de Medicina, Universidad Miguel Hernández, San Juan, Alicante, España.
authors.forename: Domingo
authors.initials: D
authors.lastname: Orozco-Beltrán
authors.affiliation: Centro de Salud Elx-Raval, Conselleria de Sanitat, Alicante, España.
authors.forename: Manuel
authors.initials: M
authors.lastname: Sánchez-Molla
authors.affiliation: Ingeniería y Proyectos e-Health, Telefónica España, Madrid, España.
authors.forename: Julio Jesús
authors.initials: JJ
authors.lastname: Sánchez García
mesh_terms: D002908:Chronic Disease / Q000628:therapy*; D005260:Female; D005500:Follow-Up Studies; D006801:Humans; D008297:Male; D017060:Patient Satisfaction; D011795:Surveys and Questionnaires; D017216:Telemedicine / Q000295:instrumentation*
keywords: Atención primaria; Chronic diseases; Enfermedades crónicas; Primary care; Telemedicina; Telemedicine