title: Donor research in australia: challenges and promise.
abstract: Donors are the key to the core business of Blood Collection Agencies (BCAs). However, historically, they have not been a focus of research undertaken by these organizations. This model is now changing, with significant donor research groups established in a number of countries, including Australia. Donor research in the Australian Red Cross Blood Service (Blood Service) is concentrated in the Donor and Community Research (DCR) team. Cognizant of the complex and ever-changing landscape with regard to optimal donor management, the DCR team collaborates with academics located at universities around Australia to coordinate a broad program of research that addresses both short- and-long term challenges to the blood supply. This type of collaboration is not, however, without challenges. Two major collaborative programs of the Blood Service's research, focusing on i) the recruitment and retention of plasmapheresis donors and ii) the role of the emotion pride in donor motivation and return, are showcased to elucidate how the challenges of conducting collaborative BCA research can be met. In so doing, these and the other research programs described herein demonstrate how the Blood Service supports and contributes to research that not only revises operational procedures but also contributes to advances in basic science.
authors.affiliation: School of Psychology, University of Queensland, St Lucia, QLD, Australia.
authors.forename: Barbara
authors.initials: B
authors.lastname: Masser
authors.affiliation: The School of Advertising, Marketing and Public Relations, Queensland University of Technology, Brisbane, QLD (paper completed while affiliated with Australian Red Cross Blood Service, Melbourne, VIC), Australia.
authors.forename: Geoff
authors.initials: G
authors.lastname: Smith
authors.affiliation: School of Psychology, The University of New South Wales, Sydney, NSW, Australia.
authors.forename: Lisa A
authors.initials: LA
authors.lastname: Williams
keywords: Blood services; Collaborative research; Donor research