title: [External evaluation of hospital organizations in Brazil: could things be done differently?].
abstract: This paper addresses different aspects related to the use of external evaluation models of health services in Brazil, especially hospital accreditation. It is based upon the author´s experience in implementing quality evaluation models in hospitals, as well as on her master and PhD works. The author presents a few aspects concerning the impact of the use of these models in hospitals and the specificities of their application. The results are listed: management enhancement, standardization of processes, personnel training, teamwork, patient-focused care, motivation, external recognition, culture change. The author points out the sundry aspects concerning the way such models are used in Brazilian hospitals.
authors.forename: Laura Maria Cesar
authors.initials: LM
authors.lastname: Schiesari
mesh_terms: D001938:Brazil; D005069:Evaluation Studies as Topic; D006739:Hospital Administration; D006761:Hospitals / Q000592:standards*; D006801:Humans; D008962:Models, Theoretical; D011785:Quality Assurance, Health Care