title: Engaging People in Service Improvement: Conversation Cards Dolan Brian Engaging People in Service Improvement: Conversation Cards 52 cards £14.99 Fink in Organisations Second edition 9780992693855 0992693853 [Formula: see text].
abstract: WITH THE changing context of healthcare provision, organisations are tasked with the increasing demand to ensure patients receive high quality services. Crucial to this is service improvement and in particular having the knowledge of what is required to enhance healthcare quality and safety. Engaging those who work in front line delivery is therefore integral to this since they often have the best idea of where there are gaps and deficits as well as what the best solutions may be.