title: Complaint summaries.
abstract: Service providers and members of the public can, for the first time, read online summaries of complaints investigated by the parliamentary and health service ombudsman. Users can search by organisation, for example by hospital, government department or agency, by city or county, by complaint handling issue such as unnecessary delay, or by what the complaint is about such as sepsis. Cases available at present are from March and April 2014 and do not include those that complainants have asked not to be published. Further summaries will be added. Go to www.ombudsman.org.uk/make-a-complaint/case-summaries to search the database.