title: [Psychometric properties of the Consumer Satisfaction Questionnaire (CSQ-8) and the Helping Alliance Questionnaire (HAQ)].
abstract: BACKGROUND
  This study was based on data from a quality of care assessment survey conducted in 2011 in outpatient polyclinics of the Vaud Canton in Switzerland, comprising questionnaires completed by 568 children over the age often and 672 parents of children of all ages. The objective of this study was to evaluate the psychometric qualities of the eight-item French versions for children of the Helping Alliance Questionnaire (HAQ) and the Consumer Satisfaction Questionnaire (CSQ-8) to allow formal validation and clinical application of these tools in the context of French-speaking child psychiatry.
  
  
  METHODS
  Responses from children over the age often to the HAQ and CSQ-8 questionnaires were submitted to confirmatory factorial analysis (CFA) for ordinal data to verify their good fit with the original long versions. Construct validity (correspondence between scores on the scales and other external criteria considered to evaluate similar concepts) of the child questionnaires was tested by Spearman's correlation with the parents' responses and their feeling of being reassured or in agreement with respect to the first visit, and with the perception of the help provided by individual and family interviews.
  
  
  RESULTS
  CFA showed an acceptable fit with the one-dimensional model of the original scales, both for the HAQ and the CSQ-8. Significant positive correlations of the scales with the parents' responses and with other convergent external criteria confirmed the good construct validity.
  
  
  CONCLUSIONS
  These psychometric analyses provide a basis for the validation and clinical application of the abridged French versions of the HAQ and CSQ-8 in quality of care assessment in child psychiatry.
authors.forename: Carole
authors.initials: C
authors.lastname: Kapp
authors.forename: Thomas
authors.initials: T
authors.lastname: Perlini
authors.forename: Stéphanie
authors.initials: S
authors.lastname: Baggio
authors.forename: Philippe
authors.initials: P
authors.lastname: Stephan
authors.forename: Alejandro Rojas
authors.initials: AR
authors.lastname: Urrego
authors.forename: Charles-Edouard
authors.initials: CE
authors.lastname: Rengade
authors.forename: Manuel
authors.initials: M
authors.lastname: Macias
authors.forename: Noémie
authors.initials: N
authors.lastname: Hainard
authors.forename: Olivier
authors.initials: O
authors.lastname: Halfon
mesh_terms: D002648:Child; D005260:Female; D006801:Humans; D008297:Male; D010290:Parents; D017060:Patient Satisfaction; D011594:Psychometrics; D011787:Quality of Health Care; D011795:Surveys and Questionnaires