title: To schedule or not to schedule? Agentic and cooperative teams at call centers.
authors.affiliation: Network for Empowerment and Well-Being Gothenburg, Sweden ; Centre for Ethics, Law and Mental Health, Institute for Neuroscience and Physiology, University of Gothenburg Gothenburg, Sweden.
authors.forename: Danilo
authors.initials: D
authors.lastname: Garcia
authors.affiliation: Network for Empowerment and Well-Being Gothenburg, Sweden.
authors.forename: Erik
authors.initials: E
authors.lastname: Lindskär
authors.affiliation: Network for Empowerment and Well-Being Gothenburg, Sweden ; Department of Psychology, University of Gothenburg Gothenburg, Sweden.
authors.forename: Trevor
authors.initials: T
authors.lastname: Archer
keywords: agency; call center; communion; cooperation; responsibility; self-directedness; self-managing teams; well-being