title: A patient reported outcome measure (PROM) assessing quality of care in the urology hospital outpatient setting.
abstract: A prospective blind PROM (patient reported outcome measure) study performed in our urology department examined the outpatient-clinic experience. 104 questionnaires were completed. 23 patients (22%) felt the waiting times for appointments was excessive. 13 patients (13%) experienced difficulty in contacting administrative staff. 98 patients (94%) considered the waiting areas good but 31 patients (31%) considered lack of privacy an issue. Consultants saw 65 patients (63%). 62 patients (60%) expected to be seen by a consultant. 32 patients (31%) felt consultation with a different doctor on return visits was unsatisfactory. 76 patients (73%) "fully trusted" their doctors. 78 patients (75%) rated their visit excellent, 10 patients (10%) added comments. Despite frustration with waiting times, the experience of patients reflects a positive rapport and trust between patient and doctor.
authors.forename: M
authors.initials: M
authors.lastname: Alsinnawi
authors.forename: C M
authors.initials: CM
authors.lastname: Dowling
authors.forename: S
authors.initials: S
authors.lastname: McKeown
authors.forename: R
authors.initials: R
authors.lastname: Flynn
authors.forename: T E D
authors.initials: TE
authors.lastname: McDermott
authors.forename: R
authors.initials: R
authors.lastname: Grainger
authors.forename: J A
authors.initials: JA
authors.lastname: Thornhill
mesh_terms: D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D000554:Ambulatory Care Facilities / Q000592:standards*; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D063868:Patient Outcome Assessment; D011446:Prospective Studies; D011787:Quality of Health Care; D011795:Surveys and Questionnaires; D014572:Urology / Q000592:standards*