title: [Successful patient-activated help call for a doctor during in-hospital stay].
abstract: Department of Medicine, Randers Regional Hospital, conducted a study of patient-activated help call, involving 1,050 patients with nearly 3,700 days in-hospital stay. Patients were encou-raged to bypass traditional clinical hierarchy of communication when they felt, that their concern was not met by the staff. Three help calls were related to the management of pain. In two cases it resulted in a surgical procedure. A survey including 104 patients revealed that one third reported that patient safety was improved by the initiative and nearly three quarters re-ported that they would be willing to activate the call.
authors.affiliation: Forskningsenheden, Regionshospitalet Randers, Skovlyvej 1, 8930 Randers NØ. E-mail: mhanse@rm.dk.
authors.forename: Mette Mejlby
authors.initials: MM
authors.lastname: Hansen
authors.forename: Birgith
authors.initials: B
authors.lastname: Hasselkvist
authors.forename: Sofie
authors.initials: S
authors.lastname: Thordal
authors.forename: Erik
authors.initials: E
authors.lastname: Riiskjær
authors.forename: Jens
authors.initials: J
authors.lastname: Kelsen
mesh_terms: D057209:Hospital Rapid Response Team; D006801:Humans; D007297:Inpatients; D061214:Patient Safety; D010820:Physicians; D015397:Program Evaluation