title: [Management of the preanalytical phase: experience of the microbiology laboratory of "Fattouma Bourguiba" hospital of Monastir].
abstract: We propose in this work to study the details of the preanalytical phase (PAP) in microbiology, in order to determinate gaps with the requirement of good laboratory practice guideline (GLPG), causes of dysfunction and actions to improve its quality in our establishment.
  
  
  METHODS
  This study was carried out in the microbiology laboratory of the University Hospital of Monastir. We conducted a self-assessment grid and a satisfaction survey phlebotomist staff. A literature review was conducted in accordance with the requirements of normative and regulatory documents (ISO 15189 standard and GLPG). The analysis of non-conformities was performed by the method of 5M and the risk analysis by the preliminary risk analysis (PRA).
  
  
  RESULTS
  The results show that the fault lies primarily in the management of human resources. The cause analysis puts the focus on a lack of awareness and training of the responsible staff. Risk analysis reveals another failure in the communication between laboratory and clinicians, and in the formulation of methods (procedures, instructions…).
  
  
  CONCLUSIONS
  The Study of the PPA in details shows that all steps are critical. Indeed, the management of this phase requires the application of the requirements of the GLPG and awareness of a total quality management.
authors.affiliation: Faculté de pharmacie, Laboratoire de microbiologie, Hôpital Fattouma Bourguiba, Monastir, Tunisie.
authors.forename: Aida
authors.initials: A
authors.lastname: Elargoubi
authors.affiliation: Faculté de pharmacie, Laboratoire de microbiologie, Hôpital Fattouma Bourguiba, Monastir, Tunisie.
authors.forename: Maha
authors.initials: M
authors.lastname: Mastouri
authors.affiliation: Faculté de pharmacie, Laboratoire de biochimie, Hôpital Fattouma Bourguiba, Monastir, Tunisie.
authors.forename: Mohamed Fadhel
authors.initials: MF
authors.lastname: Najjar
mesh_terms: D006761:Hospitals; D006801:Humans; D007755:Laboratories, Hospital / Q000592:standards*; D008828:Microbiological Techniques / Q000592:standards*; D058996:Quality Improvement; D011795:Surveys and Questionnaires; D014416:Tunisia
keywords: GGLP; documentation; management