title: Smiling and caring more is not the sole answer to all of the NHS's woes.
authors.affiliation: Imperial College Healthcare NHS Trust.
authors.forename: Janice
authors.initials: J
authors.lastname: Sigsworth
mesh_terms: D002983:Clinical Competence / Q000592:standards*; D004645:Empathy; D006801:Humans; D012904:Smiling; D013222:State Medicine; D006113:United Kingdom