title: An evaluation of the Performance Diagnostic Checklist-Human Services to assess an employee performance problem in a center-based autism treatment facility.
abstract: The Performance Diagnostic Checklist-Human Services (PDC-HS) is an informant-based tool designed to assess the environmental variables that contribute to poor employee performance in human services settings. We administered the PDC-HS to 3 supervisors to assess the variables that contributed to poor performance by 4 staff members when securing clients in therapy rooms at a treatment center for children with autism. The PDC-HS identified a lack of appropriate consequences as contributing to poor staff performance. We then evaluated a PDC-HS-indicated intervention as well as an intervention not suggested by PDC-HS results. The PDC-HS-indicated intervention (graphed feedback) was effective to increase performance; the non-PDC-HS-based intervention was ineffective.
authors.affiliation: Florida Institute of Technology and The Scott Center for Autism Treatment.
authors.forename: Kyle
authors.initials: K
authors.lastname: Ditzian
authors.forename: David A
authors.initials: DA
authors.lastname: Wilder
authors.forename: Allison
authors.initials: A
authors.lastname: King
authors.forename: Jeanine
authors.initials: J
authors.lastname: Tanz
mesh_terms: D000293:Adolescent; D001321:Autistic Disorder / Q000175:diagnosis*; D002648:Child; D002675:Child, Preschool; D004650:Employee Performance Appraisal / Q000379:methods*; D005260:Female; D006268:Health Facilities; D006282:Health Personnel; D006801:Humans; D008297:Male; D011795:Surveys and Questionnaires
keywords: autism treatment; human services employees; performance analysis; performance management; staff management