title: Aiming high: clinical service excellence.
authors.forename: Claudia
authors.initials: C
authors.lastname: Steinke
mesh_terms: D002170:Canada; D003695:Delivery of Health Care / Q000458:organization & administration*; D055318:Evidence-Based Nursing / Q000458:organization & administration*; D006801:Humans; D009937:Organizational Objectives; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000458:organization & administration*; D011787:Quality of Health Care / Q000458:organization & administration*