title: Implementing change: involving employees to improve outcomes.
abstract: Increasingly, pharmacy workplaces are larger organizations that rely on policy and clinical guidelines to direct professional practice. Often, cost-cutting, profit-making, service-improving, and process-streamlining ideas are needed but difficult to identify or implement. By involving employees more closely in the change process using participative management (PM), managers reap tremendous reward. PM focuses on employee collaboration to develop and implement consistent, effective policies and procedures. This process recognizes employees' creative, emotional and intellectual needs and often improves the organization's public face as well. In addition, consumers perceive this approach to be socially responsible management. Managers can implement PM in a number of ways, applying it to problems or processes. PM has some pitfalls, but overall, if the workplace culture adapts to accommodate its principles, PM usually provides numerous benefits for organizations, their employees, and their customers.
authors.affiliation: University of Connecticut School of Pharmacy, Storrs, Connecticut, USA.
authors.forename: Jeannette Y
authors.initials: JY
authors.lastname: Wick
mesh_terms: D010593:Pharmaceutical Services; D017132:Workplace