Construction and Application of a Refined Hospital Management Chain.
Gaining large scale success was quite common in the later period of industrialization for hospitals in China. Today, Chinese hospital management face such problems as service inefficiency, high human resources cost, and low rate of capital use. This study analyzes the refined management chain of the Wuxi No. 2 People's Hospital. This consists of six gears namely "organizational structure, clinical practice, outpatient service, medical technology, and nursing care and logistics" used to achieve maximum scale and benefits. The gears are based on "flat management system targets, chief of medical staff, centralized outpatient service, intensified medical examinations, vertical nursing management and socialized logistics". The hospital took innovative measures. The "one doctor-one patient-one clinic" was well accepted; "one dispensary" shorten the waiting time by 20 min. The 168 rear service hot line "made patients' lives easier; and a red wrist ribbon" for seriously ill patient was implemented to prioritize medical treatment. The core concepts of refined hospital management are optimizing flow process, reducing waste, improving efficiency, saving costs, and taking good care of patients as most important.
Wuxi No. 2 People's Hospital, Wuxi, Jiangsu, China. contribution039@163.com.
Lihua
L
Yi
Wuxi No. 2 People's Hospital, Wuxi, Jiangsu, China.
Aimin
A
Hao
Wuxi No. 2 People's Hospital, Wuxi, Jiangsu, China.
Minmin
M
Hu
Wuxi No. 2 People's Hospital, Wuxi, Jiangsu, China.
Pei
P
Huang
Wuxi No. 2 People's Hospital, Wuxi, Jiangsu, China.
Huikang
H
Yuan
Wuxi No. 2 People's Hospital, Wuxi, Jiangsu, China.
Ming
M
Xing
D002681:China; D003659:Decision Making, Organizational; D004470:Economics, Medical; D017598:Efficiency, Organizational; D017048:Health Care Costs; D006739:Hospital Administration / Q000379:methods*; D006752:Hospital Planning; D006761:Hospitals; D006779:Hospitals, Public; D017146:Models, Organizational; D009096:Multi-Institutional Systems / Q000458:organization & administration; D009729:Nursing / Q000458:organization & administration; D010045:Outpatients; D010343:Patient Admission; D011682:Purchasing, Hospital
Hospital; Management chain; Refined