title: Apologies should not be seen as an admission of guilt or wrong-doing.
abstract: The RCN is to be congratulated for its excellent and straightforward 'Good practice for handling feedback' guide (News November 19).
authors.forename: Sally
authors.initials: S
authors.lastname: Harding
mesh_terms: D006801:Humans; D017060:Patient Satisfaction; D012956:Societies, Nursing; D006113:United Kingdom