title: The importance of emotional intelligence.
abstract: Nurse managers who exhibit high emotional intelligence (EI) can elicit higher nurse-retention rates, better patient satisfaction and optimal organisational outcomes, and those who are emotionally intelligent tend consistently to model the positive behaviour that is expected of healthcare staff.
authors.affiliation: Kennedy Health System, Turnersville, New Jersey.
authors.forename: Cheri
authors.initials: C
authors.lastname: Clancy