title: Association of patient-reported care coordination with patient satisfaction.
abstract: Little is known about the relationship between care coordination directly assessed from the patient's perspective and patient satisfaction. This study applied multiple logistic regression models to examine associations between patient-reported care coordination and patient satisfaction among 1367 patients with diabetes. We found robust positive relationship between care coordination and patient satisfaction with overall chronic care (odds ratio [OR] = 1.78), one's regular doctor (OR = 1.85), and the way care was organized (OR = 1.98). Implications for health plans, providers, and future research are discussed.
authors.affiliation: Care Management Institute, Kaiser Permanente, Oakland, California (Drs Wang and Bellows); and Center for Health Research Northwest, Kaiser Permanente, Portland, Oregon (Dr Mosen and Ms Shuster).
authors.forename: Margaret C
authors.initials: MC
authors.lastname: Wang
authors.forename: David
authors.initials: D
authors.lastname: Mosen
authors.forename: Elizabeth
authors.initials: E
authors.lastname: Shuster
authors.forename: Jim
authors.initials: J
authors.lastname: Bellows
mesh_terms: D003266:Continuity of Patient Care / Q000592:standards*; D003430:Cross-Sectional Studies; D003920:Diabetes Mellitus / Q000628:therapy*; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D063868:Patient Outcome Assessment; D017060:Patient Satisfaction; D014481:United States