title: NHS hospital complaints: going round in circles?
abstract: In this two-part column, John Tingle discusses the new report published by the Patients Association on the state of the NHS complaints system.
authors.affiliation: Reader in Health Law, Nottingham Law School, Nottingham Trent University.
authors.forename: John
authors.initials: J
authors.lastname: Tingle
mesh_terms: D006779:Hospitals, Public / Q000458:organization & administration* / Q000592:standards; D006801:Humans; D017060:Patient Satisfaction; D013222:State Medicine / Q000458:organization & administration*; D006113:United Kingdom