title: Getting past the 'tribal mentality' to improve the patient experience.
authors.forename: Jim
authors.initials: J
authors.lastname: Merlino
authors.forename: Sabriya
authors.initials: S
authors.lastname: Rice
mesh_terms: D006801:Humans; D015279:Organizational Culture; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000458:organization & administration*; D058996:Quality Improvement