title: Leave it to Florence.
abstract: There are four practice nurses at Heatherlands Medical Centre in Woodchurch, Cheshire--and one 'intelligent system' named Florence. With a voice like a car satnav, 'she' is a software robot, or Artificial Intelligence (AI).
authors.forename: Jane
authors.initials: J
authors.lastname: Whyatt
mesh_terms: D001185:Artificial Intelligence; D017046:Cost Savings; D018802:Patient-Centered Care; D017748:Time Management; D006113:United Kingdom