title: Application of a smartphone nurse call system for nursing care.
abstract: BACKGROUND
  Traditionally, a patient presses the nurse call button and alerts the central nursing station. This system cannot reach the primary care nurse directly. The aim of this study was to apply a new smartphone system through the cloud system and information technology that linked a smartphone and a mobile nursing station for nursing care service.
  
  
  METHODS
  A smartphone and mobile nursing station were integrated into a smartphone nurse call system through the cloud and information technology for better nursing care.
  
  
  RESULTS
  Waiting time for a patient to contact the most responsible nurse was reduced from 3.8 min to 6 s. The average time for pharmacists to locate the nurse for medication problem was reduced from 4.2 min to 1.8 min by the new system.
  
  
  CONCLUSIONS
  After implementation of the smartphone nurse call system, patients received a more rapid response. This improved patients' satisfaction and reduced the number of complaints about longer waiting time due to the shortage of nurses.
authors.affiliation: 1 Nursing Department, Taichung Tzuchi Hospital , Taichung, Taiwan .
authors.forename: Shu-Ting
authors.initials: ST
authors.lastname: Chuang
authors.forename: Yi-Fang
authors.initials: YF
authors.lastname: Liu
authors.forename: Zi-Xuan
authors.initials: ZX
authors.lastname: Fu
authors.forename: Kuang-Chung
authors.initials: KC
authors.lastname: Liu
authors.forename: Sou-Hsin
authors.initials: SH
authors.lastname: Chien
authors.forename: Chin-Lon
authors.initials: CL
authors.lastname: Lin
authors.forename: Pi-Yu
authors.initials: PY
authors.lastname: Lin
mesh_terms: D001291:Attitude of Health Personnel; D003142:Communication; D003362:Cost-Benefit Analysis; D004471:Economics, Nursing; D006747:Hospital Communication Systems / Q000191:economics / Q000458:organization & administration* / Q000639:trends; D006801:Humans; D007400:Interprofessional Relations; D063731:Mobile Applications / Q000191:economics / Q000592:standards* / Q000639:trends; D009723:Nurse-Patient Relations; D009732:Nursing Care / Q000458:organization & administration* / Q000639:trends; D019982:Organizational Case Studies; D017060:Patient Satisfaction; D000068997:Smartphone / Q000191:economics / Q000592:standards* / Q000639:trends; D013624:Taiwan; D013997:Time Factors
keywords: nursing care; patient satisfaction; smartphone nurse call system; team communication