title: [Instrument for assessing the quality of the Rapid Response Team at a university public hospital].
abstract: The paper describes the construction of a questionnaire to assess the quality of care of a Rapid Response Team at the University Hospital of Londrina, based on the conceptual model of Donabedian (structure-process-outcome). Data collection occurred in March 2012 and the process of adjusting the questionnaire was developed with the application of the Delphi technique involving 15 experts. At the end of the study the questionnaire contained 37 statements, achieving final compliance level higher than 80% in all concepts. It is hoped that the contributions of the expert group produce a more reliable questionnaire to be applied in other similar services. Future applications of this instrument may provide information to better assess the quality of teams of Rapid Response services.
authors.affiliation: Programa de Pós-Graduação em Enfermagem, Departamento de Enfermagem, Universidade Estadual de Londrina, Londrina, PR, Brasil.
authors.forename: Alexsandro Oliveira
authors.initials: AO
authors.lastname: Dias
authors.affiliation: Programa de Pós-Graduação em Enfermagem, Departamento de Enfermagem, Universidade Estadual de Londrina, Londrina, PR, Brasil.
authors.forename: Eleine Aparecida Penha
authors.initials: EA
authors.lastname: Martins
authors.affiliation: Programa de Pós-Graduação em Enfermagem, Departamento de Enfermagem, Universidade Estadual de Londrina, Londrina, PR, Brasil.
authors.forename: Maria do Carmo Lourenço
authors.initials: Mdo C
authors.lastname: Haddad
mesh_terms: D000328:Adult; D003697:Delphi Technique; D005260:Female; D057209:Hospital Rapid Response Team / Q000592:standards* / Q000706:statistics & numerical data; D006779:Hospitals, Public; D006785:Hospitals, University; D006801:Humans; D008297:Male; D008875:Middle Aged; D011785:Quality Assurance, Health Care; D011795:Surveys and Questionnaires