title: Information analytics for healthcare service discovery.
abstract: The concept of being 'patient-centric' is a challenge to many existing healthcare service provision practices. This paper focuses on the issue of referrals, where multiple stakeholders, such as General Practitioners (GPs) and patients, are encouraged to make a consensual decision based on patients' needs. In this paper, we present an ontology-enabled healthcare service provision, which facilitates both patients and GPs in jointly deciding upon the referral decision. In the healthcare service provision model, we define three types of profiles which represent different stakeholders' requirements. This model also comprises a set of healthcare service discovery processes: articulating a service need, matching the need with the healthcare service offerings, and deciding on a best-fit service for acceptance. As a result, the healthcare service provision can carry out coherent analysis using personalised information and iterative processes that deal with requirements which change over time.
authors.affiliation: School of Systems Engineering, University of Reading, UK.
authors.forename: Lily
authors.initials: L
authors.lastname: Sun
authors.affiliation: Department of Management Information Systems, Faculty of Economics and Administration, King Abdulaziz University, Jeddah, Saudi Arabia.
authors.forename: Mohammad
authors.initials: M
authors.lastname: Yamin
authors.affiliation: School of Systems Engineering, University of Reading, UK.
authors.forename: Cleopa
authors.initials: C
authors.lastname: Mushi
authors.affiliation: Henley Business School, University of Reading, UK School of Information Management and Engineering, Shanghai University of Finance and Economics, Shanghai, China.
authors.forename: Kecheng
authors.initials: K
authors.lastname: Liu
authors.affiliation: Department of Management Information Systems, Faculty of Economics and Administration, King Abdulaziz University, Jeddah, Saudi Arabia.
authors.forename: Mohammed
authors.initials: M
authors.lastname: Alsaigh
authors.affiliation: Royal Berkshire NHS Foundation Trust, Reading, UK.
authors.forename: Fabian
authors.initials: F
authors.lastname: Chen
mesh_terms: D003657:Decision Making; D058005:General Practitioners; D006301:Health Services Needs and Demand; D006801:Humans; D008491:Medical Informatics Applications; D008962:Models, Theoretical; D018802:Patient-Centered Care / Q000379:methods*; D012017:Referral and Consultation
keywords: healthcare service discovery; information analytics; multi-criteria analysis; patient-centric healthcare; service optimisation; stakeholder profiling