title: [Practice report: the process-based indicator dashboard. Visualising quality assurance results in standardised processes].
abstract: Process management (PM) is a valuable method for the systematic analysis and structural optimisation of the quality and safety of clinical treatment. PM requires a high motivation and willingness to implement changes of both employees and management. Definition of quality indicators is required to systematically measure the quality of the specified processes. One way to represent comparable quality results is the use of quality indicators of the external quality assurance in accordance with Sect. 137 SGB V—a method which the Federal Joint Committee (GBA) and the institutions commissioned by the GBA have employed and consistently enhanced for more than ten years. Information on the quality of inpatient treatment is available for 30 defined subjects throughout Germany. The combination of specified processes with quality indicators is beneficial for the information of employees. A process-based indicator dashboard provides essential information about the treatment process. These can be used for process analysis. In a continuous consideration of these indicator results values can be determined and errors will be remedied quickly. If due consideration is given to these indicators, they can be used for benchmarking to identify potential process improvements.
authors.affiliation: Zentralbereich Qualitäts- und Medizinisches Risikomanagement, Universitätsklinikum Carl Gustav Carus an der Technischen Universität Dresden, Dresden, Deutschland; Zentrum für Evidenzbasierte Gesundheitsversorgung, Universitätsklinikum Carl Gustav Carus an der Technischen Universität Dresden, Dresden, Deutschland. Electronic address: Thomas.Petzold@uniklinikum-dresden.de.
authors.forename: Thomas
authors.initials: T
authors.lastname: Petzold
authors.affiliation: Zentralbereich Qualitäts- und Medizinisches Risikomanagement, Universitätsklinikum Carl Gustav Carus an der Technischen Universität Dresden, Dresden, Deutschland.
authors.forename: Diana
authors.initials: D
authors.lastname: Hertzschuch
authors.affiliation: Zentralbereich Qualitäts- und Medizinisches Risikomanagement, Universitätsklinikum Carl Gustav Carus an der Technischen Universität Dresden, Dresden, Deutschland.
authors.forename: Frank
authors.initials: F
authors.lastname: Elchlep
authors.affiliation: Zentralbereich Qualitäts- und Medizinisches Risikomanagement, Universitätsklinikum Carl Gustav Carus an der Technischen Universität Dresden, Dresden, Deutschland.
authors.forename: Maria
authors.initials: M
authors.lastname: Eberlein-Gonska
mesh_terms: D015982:Bias; D002986:Clinical Trials as Topic / Q000592:standards*; D005858:Germany; D019983:Guideline Adherence / Q000592:standards; D006801:Humans; D017064:Process Assessment, Health Care / Q000592:standards*; D011785:Quality Assurance, Health Care / Q000592:standards*; D019984:Quality Indicators, Health Care / Q000592:standards*; D015203:Reproducibility of Results; D012107:Research Design / Q000592:standards
keywords: Indikatorendashboard; Prozessmanagement; Prozessoptimierung; Quality assurance; Qualitätsindikator; Qualitätssicherung; indicator dashboard; process management; process optimisation; quality indicator