title: Improving the Management of Appointment Registration and Exploring an Innovative Medical Service.
abstract: Improving levels of healthcare service to enhance patient care are not only what patients' demands of medical staff, but also what the medical staff demands of the hospital managers. The practical experiences of Xuzhou Central Hospital have proved that a carefully designed hospital culture helps to mobilize the enthusiasm of medical staff, improve patient satisfaction, and lead to an increase in the pace of a hospital's integrated development.
authors.affiliation: Xuzhou Central Hospital, No. 199 Jiefang South Street, Xuzhou, 221009, Jiangsu Province, China. zpying58@126.com.
authors.forename: Peiying
authors.initials: P
authors.lastname: Zhang
authors.affiliation: Xuzhou Central Hospital, No. 199 Jiefang South Street, Xuzhou, 221009, Jiangsu Province, China.
authors.forename: Ziqi
authors.initials: Z
authors.lastname: Tao
authors.affiliation: Xuzhou Central Hospital, No. 199 Jiefang South Street, Xuzhou, 221009, Jiangsu Province, China.
authors.forename: Haiqin
authors.initials: H
authors.lastname: Sun
mesh_terms: D001071:Appointments and Schedules; D002681:China; D015285:Hospital-Patient Relations; D006779:Hospitals, Public / Q000458:organization & administration / Q000592:standards*; D016347:Medical Records Systems, Computerized / Q000458:organization & administration / Q000592:standards*; D010346:Patient Care Management / Q000458:organization & administration / Q000592:standards; D011787:Quality of Health Care / Q000592:standards*
keywords: Hospital culture; Humanity care; Management practices; Medical service