title: The evaluation of time performance in the emergency response center to provide pre-hospital emergency services in Kermanshah.
abstract: This study evaluated the time performance in the emergency response center to provide pre-hospital emergency services in Kermanshah. This study was a descriptive retrospective cross-sectional study. In this study 500 cases of patients from Shahrivar (September) 2012 to the end of Shahrivar (September) 2013 were selected and studied by the non-probability quota method. The measuring tool included a preset cases record sheet and sampling method was completing the cases record sheet by referring to the patients' cases. Data were analyzed using SPSS version 18 and the concepts of descriptive and inferential statistics (Kruskal-Wallis test, benchmark Eta (Eta), Games-Howell post hoc test). The results showed that the interval mean between receiving the mission to reaching the scene, between reaching the scene to moving from the scene, and between moving from the scene to a health center was 7.28, 16.73 and 7.28 minutes. The overall mean of time performance from the scene to the health center was 11.34 minutes. Any intervention in order to speed up service delivery, reduce response times, ambulance equipment and facilities required for accuracy, validity and reliability of the data recorded in the emergency dispatch department, Continuing Education of ambulance staffs, the use of manpower with higher specialize levels such as nurses, supply the job satisfaction, and increase the coordination with other departments that are somehow involved in this process can provide the ground for reducing the loss and disability resulting from traffic accidents.
authors.forename: Mohsen
authors.initials: M
authors.lastname: Mohammadi
authors.forename: Amir Ashkan
authors.initials: AA
authors.lastname: Nasiripour
authors.forename: Mahmood
authors.initials: M
authors.lastname: Fakhri
authors.forename: Ahad
authors.initials: A
authors.lastname: Bakhtiari
authors.forename: Samad
authors.initials: S
authors.lastname: Azari
authors.forename: Arash
authors.initials: A
authors.lastname: Akbarzadeh
authors.forename: Ali
authors.initials: A
authors.lastname: Goli
authors.affiliation: Assistant professor, Abadan School of Medical Sciences and Health Services,Abadan, Iran AND kermanshah university of medical sciences, kermanshah,Iran. mmahboubi@kums.ac.ir.
authors.forename: Mohammad
authors.initials: M
authors.lastname: Mahboubi
mesh_terms: D003430:Cross-Sectional Studies; D004632:Emergency Medical Services / Q000592:standards*; D006801:Humans; D007492:Iran; D017064:Process Assessment, Health Care; D012189:Retrospective Studies; D013997:Time Factors