title: Factors predicting client satisfaction in occupational therapy and rehabilitation.
abstract: Client satisfaction, a widely used outcome indicator of quality in health care, is inherently client centered and important in occupational therapy. We developed an instrument called the Satisfaction With Continuum of Care Revised (SCC-R) and tested a logistic regression model of satisfaction for six predictive research questions. Data collected from 769 clients from a large rehabilitation hospital using the SCC-R were paired with data that included demographics, functional status, and measures of the rehabilitation including occupational therapy. Satisfaction was stratified into two groups, satisfied and dissatisfied. The most robust and consistent predictors of satisfaction were functional status and improvements in functional status, presence of a neurological disorder, total rehabilitation hours, and admission to rehabilitation within 15 days of condition onset. The finding that improvements in functional status, especially self-care, were predictive of satisfaction is particularly relevant for occupational therapy. Implications for practice and future research are discussed.
authors.affiliation: Melba G. Custer, PhD, OT/L, is Assistant Professor, Department of Occupational Therapy, Eastern Kentucky University, Richmond; melba.custer@eku.edu.
authors.forename: Melba G
authors.initials: MG
authors.lastname: Custer
authors.affiliation: Ruth A. Huebner, PhD, FAOTA, is Retired Professor, Eastern Kentucky University, Richmond.
authors.forename: Ruth A
authors.initials: RA
authors.lastname: Huebner
authors.affiliation: Dana M. Howell, PhD, OTD, OTR/L, is Professor, Eastern Kentucky University, Richmond.
authors.forename: Dana M
authors.initials: DM
authors.lastname: Howell