title: Combining network analysis with Cognitive Work Analysis: insights into social organisational and cooperation analysis.
abstract: Cognitive Work Analysis (CWA) allows complex, sociotechnical systems to be explored in terms of their potential configurations. However, CWA does not explicitly analyse the manner in which person-to-person communication is performed in these configurations. Consequently, the combination of CWA with Social Network Analysis provides a means by which CWA output can be analysed to consider communication structure. The approach is illustrated through a case study of a military planning team. The case study shows how actor-to-actor and actor-to-function mapping can be analysed, in terms of centrality, to produce metrics of system structure under different operating conditions.
  In this paper, a technique for building social network diagrams from CWA is demonstrated.The approach allows analysts to appreciate the potential impact of organisational structure on a command system.
authors.affiliation: a Horizon Digital Economy Research, University of Nottingham , Nottingham , UK.
authors.forename: Robert J
authors.initials: RJ
authors.lastname: Houghton
authors.forename: Chris
authors.initials: C
authors.lastname: Baber
authors.forename: Neville A
authors.initials: NA
authors.lastname: Stanton
authors.forename: Daniel P
authors.initials: DP
authors.lastname: Jenkins
authors.forename: Kirsten
authors.initials: K
authors.lastname: Revell
mesh_terms: D003071:Cognition; D003142:Communication; D003299:Cooperative Behavior; D006801:Humans; D007398:Interpersonal Relations; D008889:Military Personnel; D015279:Organizational Culture; D013597:Systems Analysis; D006113:United Kingdom; D014937:Work / Q000523:psychology*
keywords: Cognitive Work Analysis; network analysis; sociotechnical systems; systems design; visualisation