title: NHS hospital complaints: are we still going round in circles?
abstract: In the second part of his two-part column John Tingle discusses the report published by the Patients Association on the state of the NHS Complaints system.
authors.affiliation: Reader in Health Law, Nottingham Law School, Nottingham Trent University.
authors.forename: John
authors.initials: J
authors.lastname: Tingle
mesh_terms: D006801:Humans; D019300:Medical Errors / Q000517:prevention & control*; D028701:Patient Rights / Q000592:standards*; D017060:Patient Satisfaction; D011787:Quality of Health Care / Q000458:organization & administration* / Q000592:standards*; D013222:State Medicine / Q000458:organization & administration* / Q000592:standards*; D006113:United Kingdom