title: Satisfaction of users with assistive technology service delivery: An exploratory analysis of experiences of parents of children with physical and multiple disabilities.
abstract: OBJECTIVE
  To describe experience of assistive technology service delivery (ATSD) by parents of children with physical or multiple disabilities (aged 3-18 years).
  
  
  METHODS
  Forty-seven of 115 parents participated in a postal survey assessing satisfaction with the ATSD process, employing the QUEST 2.0 and the KWAZO scales. Six of these participated in two focus groups. Descriptive statistics were used for satisfaction scores. The focus group transcripts were coded and combined with survey results by two independent researchers.
  
  
  RESULTS
  Low satisfaction scores were reported for follow-up, AT delivery, maintenance services, access to services, coordination, and efficiency of ATSD. Several barriers to and facilitators of ATSD were mentioned and solutions to improve ATSD quality were identified.
  
  
  CONCLUSIONS
  Evaluation of parents' service experience is central for identifying shortcomings in ATSD. Health professionals are advised to utilize validated instruments and strategies to assess effectiveness of technological interventions and to assure ATSD quality.
authors.affiliation: a Centre for Assistive Technology , Az. USL Bologna, Ausilioteca, AIAS Bologna onlus , Italy .
authors.forename: Lorenzo
authors.initials: L
authors.lastname: Desideri
authors.affiliation: a Centre for Assistive Technology , Az. USL Bologna, Ausilioteca, AIAS Bologna onlus , Italy .
authors.forename: Brunella
authors.initials: B
authors.lastname: Stefanelli
authors.affiliation: a Centre for Assistive Technology , Az. USL Bologna, Ausilioteca, AIAS Bologna onlus , Italy .
authors.forename: Claudio
authors.initials: C
authors.lastname: Bitelli
authors.affiliation: b Research Centre for Technology in Care, Zuyd University of Applied Sciences , Heerlen , The Netherlands , and.
authors.forename: Uta
authors.initials: U
authors.lastname: Roentgen
authors.affiliation: b Research Centre for Technology in Care, Zuyd University of Applied Sciences , Heerlen , The Netherlands , and.
authors.forename: Gert-Jan
authors.initials: GJ
authors.lastname: Gelderblom
authors.affiliation: b Research Centre for Technology in Care, Zuyd University of Applied Sciences , Heerlen , The Netherlands , and.|c Department of Health Services Research , CAPHRI School for Public Health and Primary Care, Maastricht University , Maastricht , The Netherlands.
authors.forename: Luc
authors.initials: L
authors.lastname: de Witte
mesh_terms: D000293:Adolescent; D000328:Adult; D000367:Age Factors; D002648:Child; D002675:Child, Preschool; D003695:Delivery of Health Care; D006233:Persons with Disabilities / Q000534:rehabilitation*; D005260:Female; D017144:Focus Groups; D005500:Follow-Up Studies; D019538:Health Care Surveys; D006297:Health Services Accessibility; D006801:Humans; D008297:Male; D010290:Parents / Q000523:psychology*; D017060:Patient Satisfaction; D010549:Personal Satisfaction; D012656:Self-Help Devices; D016896:Treatment Outcome
keywords: Assistive technology; family-centered practice; parents; service delivery