title: [Emergency telephone cosultations].
abstract: Telephone consultations are part of GP's daily routine. The patients appreciate the quick and uncomplicated access to consultations via phone and therefore the demand for telephone consultations is increasing steadily. Nevertheless, telephone consultations pose a challenge to healthcare professionals. Safety is improved by adhering to recommendations. The required skills are learnable.
authors.affiliation: Berner Institut für Hausarztmedizin BIHAM.
authors.forename: Mireille
authors.initials: M
authors.lastname: Schaufelberger
authors.affiliation: Berner Institut für Hausarztmedizin BIHAM.
authors.forename: Adrian
authors.initials: A
authors.lastname: Goeldlin
mesh_terms: D000293:Adolescent; D000328:Adult; D000368:Aged; D001291:Attitude of Health Personnel; D002648:Child; D002675:Child, Preschool; D003142:Communication; D004632:Emergency Medical Services / Q000706:statistics & numerical data*; D005260:Female; D058006:General Practice / Q000706:statistics & numerical data*; D006801:Humans; D007223:Infant; D007231:Infant, Newborn; D008297:Male; D019300:Medical Errors / Q000517:prevention & control / Q000706:statistics & numerical data; D008875:Middle Aged; D012017:Referral and Consultation / Q000706:statistics & numerical data*; D013557:Switzerland; D013689:Telephone; D014600:Utilization Review / Q000706:statistics & numerical data; D055815:Young Adult