title: [Communication and interpersonal skills in medicine: an educational intervention in hospital].
abstract: The present paper is aimed to describe methods and results of an educational intervention on doctor-patient communication. The intervention was addressed to 26 hospital physicians and lasted 20 hours, and it was formulated according to patient-centred model. At the end of the intervention, participants referred satisfaction for the course, and the proportion of doctors with patient-centred style was higher compared to the one of the initial assessment (Z Wilcoxon=2,236; p=.02). No associations were found between communicative-relational style and sociodemographic variables. For hospital physicians, three main topics seems require future interventions: the communication of bad news, the management of own emotions, the influence of context's factors on doctor-patient relationship.
authors.forename: Alberto
authors.initials: A
authors.lastname: Ghilardi
authors.forename: Laura
authors.initials: L
authors.lastname: Pedrini
authors.forename: Manuela
authors.initials: M
authors.lastname: Rossini
authors.forename: Andrea
authors.initials: A
authors.lastname: Tiraboschi
authors.forename: Chiara
authors.initials: C
authors.lastname: Buizza
mesh_terms: D002983:Clinical Competence; D003142:Communication; D004502:Education, Medical, Continuing / Q000379:methods; D005260:Female; D006801:Humans; D008297:Male; D008505:Medical Staff, Hospital / Q000193:education / Q000592:standards*; D008875:Middle Aged; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000379:methods* / Q000592:standards; D010817:Physician-Patient Relations; D018709:Statistics, Nonparametric