title: Performance of the libraries in Isfahan University of Medical Sciences based on the EFQM model.
abstract: BACKGROUND
  Performance measurement is inevitable for university libraries. Hence, planning and establishing a constant and up-to-date measurement system is required for the libraries, especially the university libraries. The primary studies and analyses reveal that the EFQM Excellence Model has been efficient, and the administrative reform program has focused on the implementation of this model. Therefore, on the basis of these facts as well as the need for a measurement system, the researchers measured the performance of libraries in schools and hospitals supported by Isfahan University of Medical Sciences, using the EFQM Organizational Excellence Model.
  
  
  METHODS
  This descriptive research study was carried out by a cross-sectional survey method in 2011. This research study included librarians and library directors of Isfahan University of Medical Sciences (70 people). The validity of the instrument was measured by the specialists in the field of Management and Library Science. To measure the reliability of the questionnaire, the Cronbach's alpha coefficient value was measured (0.93). The t-test, ANOVA, and Spearman's rank correlation coefficient were used for measurements. The data were analyzed by SPSS.
  
  
  RESULTS
  Data analysis revealed that the mean score of the performance measurement for the libraries under study and between nine dimensions the highest score was 65.3% for leadership dimension and the lowest scores were 55.1% for people and 55.1% for society results.
  
  
  CONCLUSIONS
  In general, using the ninth EFQM model the average level of all dimensions, which is in good agreement with normal values, was assessed. However, compared to other results, the criterion people and society results were poor. It is Recommended by forming the expert committee on criterion people and society results by individuals concerned with the various conferences and training courses to improve the aspects.
authors.affiliation: Department of Health Services Mangement, Management and Medical Informatics Faculty, Isfahan University of Medical Sciences, Isfahan, Iran.
authors.forename: Saeid
authors.initials: S
authors.lastname: Karimi
authors.affiliation: Department of Medical Library and Information Sciences, Management and Medical Informatics Faculty, Isfahan University of Medical Sciences, Isfahan, Iran.
authors.forename: Bahareh
authors.initials: B
authors.lastname: Atashpour
authors.affiliation: Department of Medical Library and Information Sciences, Management and Medical Informatics Faculty, Isfahan University of Medical Sciences, Isfahan, Iran.
authors.forename: Ahmad
authors.initials: A
authors.lastname: Papi
authors.affiliation: Department of Medical Library and Information Sciences, Management and Medical Informatics Faculty, Isfahan University of Medical Sciences, Isfahan, Iran.
authors.forename: Rasul
authors.initials: R
authors.lastname: Nouri
authors.affiliation: Department of Epidemiology and Biostatistics, Health Faculty, Isfahan University of Medical Sciences, Isfahan, Iran.
authors.forename: Akbar
authors.initials: A
authors.lastname: Hasanzade
keywords: Isfahan University of medical sciences; The European Foundation for Quality Management Model; libraries; performance