title: Community preferences in general practice: important factors for choosing a general practitioner.
abstract: BACKGROUND
  Understanding the important factors for choosing a general practitioner (GP) can inform the provision of consumer information and contribute to the design of primary care services.
  
  
  OBJECTIVE
  To identify the factors considered important when choosing a GP and to explore subgroup differences.
  
  
  METHODS
  An online survey asked about the respondent's experience of GP care and included 36 questions on characteristics important to the choice of GP.
  
  
  METHODS
  An Australian population sample (n = 2481) of adults aged 16 or more.
  
  
  METHODS
  Principal components analysis identified dimensions for the creation of summated scales, and regression analysis was used to identify patient characteristics associated with each scale.
  
  
  RESULTS
  The 36 questions were combined into five scales (score range 1-5) labelled: care quality, types of services, availability, cost and practice characteristics. Care quality was the most important factor (mean = 4.4, SD = 0.6) which included questions about technical care, interpersonal care and continuity. Cost (including financial and time cost) was also important (mean = 4.1, SD = 0.6). The least important factor was types of services (mean = 3.3, SD = 0.9), which covered the range of different services provided by or co-located with the practice. Frequent GP users and females had higher scores across all 5 scales, while the importance of care quality increased with age.
  
  
  CONCLUSIONS
  When choosing a GP, information about the quality of care would be most useful to consumers. Respondents varied in the importance given to some factors including types of services, suggesting the need for a range of alternative primary care services.
authors.affiliation: Centre for Health Economics Research & Evaluation, University of Technology Sydney, Sydney, NSW, Australia.
authors.forename: Patricia
authors.initials: P
authors.lastname: Kenny
authors.affiliation: Centre for Health Economics Research & Evaluation, University of Technology Sydney, Sydney, NSW, Australia.
authors.forename: Richard
authors.initials: R
authors.lastname: De Abreu Lourenco
authors.affiliation: Centre for Health Economics Research & Evaluation, University of Technology Sydney, Sydney, NSW, Australia.
authors.forename: Chun Yee
authors.initials: CY
authors.lastname: Wong
authors.affiliation: Centre for Health Economics Research & Evaluation, University of Technology Sydney, Sydney, NSW, Australia.
authors.forename: Marion
authors.initials: M
authors.lastname: Haas
authors.affiliation: Centre for Health Economics Research & Evaluation, University of Technology Sydney, Sydney, NSW, Australia.
authors.forename: Stephen
authors.initials: S
authors.lastname: Goodall
mesh_terms: D000293:Adolescent; D000328:Adult; D000368:Aged; D001071:Appointments and Schedules; D001315:Australia; D005251:Fees, Medical / Q000706:statistics & numerical data; D005260:Female; D058006:General Practice / Q000191:economics / Q000458:organization & administration*; D006801:Humans; D008297:Male; D008875:Middle Aged; D057240:Patient Preference; D011787:Quality of Health Care / Q000458:organization & administration*; D012959:Socioeconomic Factors; D013997:Time Factors; D055815:Young Adult
keywords: consumers; general practice; preferences