title: eSimulation: A novel approach to enhancing cultural competence within a health care organisation.
abstract: The need for Australian health care organisations to deliver culturally competent and safe care to its increasingly diverse population provided the impetus for the development of an interactive eSimulation module "Communicating with Patients from Culturally and Linguistically Diverse Backgrounds, Case Study: Ms Shu Fen Chen". This article discusses the rationale, development and implementation of the module. Feedback from sixty nurses and allied health professionals indicated the module was highly engaging and had a positive impact on learners' confidence, knowledge and clinical practice. It is concluded that eSimulation modules can contribute to the uptake of cultural competency training and create a foundation for further initiatives to enhance the provision of culturally competent health care.
authors.affiliation: Multicultural Health Service, South Eastern Sydney Local Health District, PO Box 1614, Sydney NSW 2001, 301 Forbes Street, Darlinghurst, NSW 2010, Australia. Electronic address: astrid.perry@sesiahs.health.nsw.gov.au.
authors.forename: Astrid
authors.initials: A
authors.lastname: Perry
authors.affiliation: Learning and Workforce Development, Multicultural Health Service, South Eastern Sydney Local Health District, PO Box 1614, Sydney NSW 2001, Level 1, 301 Forbes St, Darlinghurst, NSW 2010, Australia. Electronic address: lisa.woodland@sesiahs.health.nsw.gov.au.
authors.forename: Lisa
authors.initials: L
authors.lastname: Woodland
authors.affiliation: Mental Health Liaison, Prince of Wales Hospital, Level 1 East Wing, Edmund Blackett Building, High Street, Randwick 2031, Australia.
authors.forename: Scott
authors.initials: S
authors.lastname: Brunero
mesh_terms: D000328:Adult; D003153:Community Health Services; D003198:Computer Simulation; D003194:Computer-Assisted Instruction / Q000379:methods*; D054521:Cultural Competency / Q000193:education*; D005260:Female; D006301:Health Services Needs and Demand; D006801:Humans; D008297:Male; D008875:Middle Aged; D009517:New South Wales; D009936:Organizational Innovation; D010348:Patient Care Team; D011795:Surveys and Questionnaires; D055815:Young Adult
keywords: Cultural competence education; Culturally competent health care; Diversity; Educational modules; Transcultural health; eLearning; eSimulation