title: Staff training, customer service improve POS collections.
authors.forename: Kent
authors.initials: K
authors.lastname: Mosbrucker
authors.forename: Karen
authors.initials: K
authors.lastname: Wagner
mesh_terms: D017598:Efficiency, Organizational; D006801:Humans; D007318:Inservice Training; D019982:Organizational Case Studies; D010350:Patient Credit and Collection / Q000458:organization & administration*; D011641:Public Relations; D014861:Washington