title: The Care Quality Commission gets tough over NHS complaints.
abstract: John Tingle discusses a new publication on complaints in health and social care by the Care Quality Commission (CQC).
authors.affiliation: Reader in Health Law, Nottingham Law School, Nottingham Trent University.
authors.forename: John
authors.initials: J
authors.lastname: Tingle
mesh_terms: D006801:Humans; D017060:Patient Satisfaction; D011787:Quality of Health Care / Q000592:standards*; D013222:State Medicine / Q000458:organization & administration / Q000592:standards*; D006113:United Kingdom