title: [Implementation of the 5S quality control management scheme to the Ouidah hospital zone in Benin].
abstract: BACKGROUND
  Delivery of quality care remains a major challenge for all heathcare institutions. The 5S quality control scheme was applied in the Ouidah hospital zone in Benin starting in 2012. The objective of the present survey was to evaluate its impact in 2013.
  
  
  METHODS
  This was a descriptive and analytic survey of the Ouidha hospital zone. Three techniques – interview, observation, review – were used to collect data from the healthcare staff, hospital users, and documents describing the strategy of the implementation.
  
  
  RESULTS
  Implementation of the 5S strategy was considered, on average, to be "satisfactory" with scores of 56% for context, 61% for inputs, and 51% for processes. The internal and external users judged care delivery "very satisfactory" with a score of 79%.
  
  
  CONCLUSIONS
  Although the results appear satisfactory, the future hospital policy must strengthen the quality insurance process, ensure the availability of management tools, and provide training and further motivation for the "5S" management teams.
authors.affiliation: Qualité des soins, santé publique, institut régional de santé publique (IRSP), Ouidah, Bénin. Electronic address: nanafiteother@yahoo.fr.
authors.forename: W F
authors.initials: WF
authors.lastname: Nana
authors.affiliation: Qualité des soins, santé publique, institut régional de santé publique (IRSP), Ouidah, Bénin.
authors.forename: M K
authors.initials: MK
authors.lastname: Drabo
authors.affiliation: Qualité des soins, santé publique, institut régional de santé publique (IRSP), Ouidah, Bénin.
authors.forename: J
authors.initials: J
authors.lastname: Capo Chichi
authors.affiliation: Qualité des soins, santé publique, institut régional de santé publique (IRSP), Ouidah, Bénin.
authors.forename: V
authors.initials: V
authors.lastname: Agueh
mesh_terms: D001541:Benin; D003695:Delivery of Health Care / Q000592:standards*; D006761:Hospitals / Q000592:standards*; D006801:Humans; D011786:Quality Control; D011795:Surveys and Questionnaires
keywords: Cinq S; Evaluation; Hospital of Ouidah; Hôpital; Ouidah; Strategy; Évaluation; “5S”