title: Caregiving representations at work and the moderating role of job self-efficacy.
abstract: This study measured the effect of job self-efficacy and caregiving dimensions (hyperactivation and deactivation) on Organizational Citizenship Behavior (OCB) in a sample of 160 customer service workers. While job self-efficacy and caregiving deactivation independently had moderate main effects on OCB-Individual and OCB-Organizational, the effect of caregiving hyperactivation was smaller and significantly contributed solely to OCB-Organizational. When caregiving dimensions were examined in interaction with job self-efficacy, the effect of deactivated caregiving on OCB-Organizational was stronger for workers who scored high on job self-efficacy.
authors.affiliation: 1 Department of Behavioral Sciences, Ariel University.
authors.forename: Abira
authors.initials: A
authors.lastname: Reizer
authors.forename: Amir
authors.initials: A
authors.lastname: Hetsroni
mesh_terms: D000328:Adult; D004645:Empathy / Q000502:physiology*; D004651:Employment / Q000523:psychology*; D005260:Female; D006801:Humans; D007398:Interpersonal Relations; D008297:Male; D020377:Self Efficacy; D055815:Young Adult