title: 'What women want': Using image theory to develop expectations of maternity care framework.
abstract: OBJECTIVE
  to develop, in consultation with women, a theoretically-grounded framework to guide the assessment of women's maternity-care experiences.
  
  
  METHODS
  qualitative research was undertaken with women to examine the appropriateness of Image Theory as a heuristic for understanding how women plan and evaluate their maternity-care experiences.
  
  
  METHODS
  maternity-care services in metropolitan and regional communities in Western Australia.
  
  
  RESULTS
  an Episodes of Maternity Care Framework grounded in Image Theory was established that addressed various domains of women's perceptions and expectations of their maternity-care experience.
  
  
  CONCLUSIONS
  previously-identified weaknesses of methods used to measure patient satisfaction were addressed and a valid framework for investigating women's perception of their maternity-services experiences was developed. This framework has the potential to contribute to the ongoing development and improvement of maternity-care service.
authors: Telethon Kids Institute, 100 Roberts Road, Subiaco, WA 6008, Australia.
authors: Kim
authors: K
authors: Clark
authors: School of Exercise and Health Sciences, Edith Cowan University, 100 Joondalup Drive, Joondalup, WA 6027, Australia. Electronic address: s.beatty@ecu.edu.au.
authors: Shelley
authors: S
authors: Beatty
authors: Telethon Kids Institute, 100 Roberts Road, Subiaco, WA 6008, Australia.
authors: Tracy
authors: T
authors: Reibel
mesh_terms: D000328:Adult; D005260:Female; D006801:Humans; D008427:Maternal Health Services / Q000592:standards*; D009035:Mothers / Q000523:psychology; D009774:Obstetrics / Q000592:standards*; D017060:Patient Satisfaction; D011247:Pregnancy; D036301:Qualitative Research; D011787:Quality of Health Care / Q000592:standards*; D014904:Western Australia
keywords: Maternity care; Patient perspective; Quality of care measurement; Satisfaction