title: Leveraging KPIs to optimize patient-access performance.
abstract: Monitoring patient access is a dynamic process that requireswell-defined and focused indicators that truly reflect performance. Patient-access metrics can be divided into two distinct categories: strategic measures and operational measures. Once key performance indicators are chosen, improving patient access starts with objectively measuring performance, recognizing improvement opportunities, holding staff accountable, and evaluating progress toward goals.
mesh_terms: D019985:Benchmarking; D004469:Economics, Hospital; D006297:Health Services Accessibility / Q000592:standards*; D019984:Quality Indicators, Health Care