title: [The nurses as customer].
authors: Sabine
authors: S
authors: Nitsche
authors: Veit
authors: V
authors: Hannemann
mesh_terms: D002322:Career Mobility; D003142:Communication; D005858:Germany; D006801:Humans; D007588:Job Satisfaction; D007857:Leadership; D024802:Nurse's Role / Q000523:psychology*; D009723:Nurse-Patient Relations; D010557:Personnel Administration, Hospital; D010558:Personnel Loyalty; D010563:Personnel Turnover; D011209:Power, Psychological; D016526:Workload