title: Enhancing the revenue cycle experience for patients.
abstract: In 2013, Texas Health Resources began to record discussions with patients at each revenue cycle touch point, from scheduling through registration. The recordings give leaders insight on the accuracy and consistency of information communicated at each touch point and provide a tool for improving customer service. The initiative has improved patient satisfaction and increased point-of-service collections.
authors: Patti
authors: P
authors: Consolver
authors: Scott
authors: S
authors: Phillips
mesh_terms: D004469:Economics, Hospital / Q000458:organization & administration*; D017598:Efficiency, Organizational / Q000191:economics*; D006801:Humans; D009096:Multi-Institutional Systems / Q000191:economics; D019982:Organizational Case Studies; D010350:Patient Credit and Collection; D017060:Patient Satisfaction; D013781:Texas