title: Does employee resistance during a robbery increase the risk of customer injury?
abstract: OBJECTIVE
  Retail business robberies can lead to employee and customer injury. Previous work demonstrates that employee resistance increases employee injury risk; limited research has investigated customer injuries. This study examines associations between employee resistance against perpetrators and the risk of customer injury.
  
  
  METHODS
  Retail and service robbery reports were obtained from a metropolitan police department. Generalized estimating equations estimated risk ratios and 95% confidence intervals (CIs).
  
  
  RESULTS
  Customers were injured in 75 out of 697 robberies. Employees resisted the perpetrator in 32 out of 697 robberies. Customers had higher injury risk when employees resisted the perpetrator, compared with robberies where employees did not resist (adjusted risk ratio [95% CI], 2.6 [1.5 to 4.5]).
  
  
  CONCLUSIONS
  Employee resistance against a perpetrator during a robbery increased customer injury risk. Businesses can train employees to not resist during a robbery, providing benefits for both customers and the business itself.
authors: From the Injury Prevention Research Center (Ms Yau and Ms Nocera), University of North Carolina at Chapel Hill; University of Iowa Injury Prevention Research Center (Drs Casteel and Peek-Asa), Iowa City; and Allscripts (Ms Bishop), Raleigh, North Carolina.
authors: Rebecca K
authors: RK
authors: Yau
authors: Carri
authors: C
authors: Casteel
authors: Maryalice
authors: M
authors: Nocera
authors: Stephanie F
authors: SF
authors: Bishop
authors: Corinne
authors: C
authors: Peek-Asa
mesh_terms: D003132:Commerce; D019548:Crime Victims / Q000523:psychology / Q000706:statistics & numerical data*; D006801:Humans; D016272:Occupational Health; D060051:Occupational Injuries / Q000453:epidemiology / Q000209:etiology; D012307:Risk Factors; D013800:Theft; D014481:United States / Q000453:epidemiology; D014505:Urban Population; D014947:Wounds and Injuries / Q000453:epidemiology / Q000209:etiology*