title: Why patient loyalty matters--and how to enhance it.
abstract: Five tactics can help healthcare organizations earn patients' confidence and loyalty-and in turn retain or expand market share: Developing a shared vision about patient care. Committing to measuring the patient experience. Being accountable to the data. Emphasizing team care. Establishing organizational pride.
authors: Thomas H
authors: TH
authors: Lee
mesh_terms: D004469:Economics, Hospital; D006761:Hospitals; D006801:Humans; D017060:Patient Satisfaction; D011787:Quality of Health Care