title: The effect of anger management levels and communication skills of Emergency Department staff on being exposed to violence.
abstract: OBJECTIVE
  To determine the effect of anger management levels and communication skills of emergency department staff on their frequency of being exposed to violence.
  
  
  METHODS
  This cross-sectional study was conducted in the Training and Research Hospital, Istanbul, Turkey between 11 April and 15 October 2013 by using a questionnaire including descriptive features, anger management scale, and communication skills scale applied to 283 health personnel working in children and adult emergency department clinics.
  
  
  RESULTS
  Statistically significant differences were found between the health workers' ages and their anger control levels, marital status and anger-in and anger control levels, working position and anger-in levels, and between anger-in, anger-out and anger control levels based on their level of education. Statistically significant differences were also found between age and communication levels based on the personnel's working position. Statistically significant difference between the anger-in subscale of health personnel based on their state of being exposed to violence was found (78.4% of the health workers had been exposed to violence).
  
  
  CONCLUSIONS
  In the in-service programs of institutions, there should be trainings conducted about anger management and effective communication techniques so that the health personnel can be aware of their own feelings and express anger in a suitable way
authors: School of Health, Amasya University, Amasya, Turkey.
authors: Gozde
authors: G
authors: Yildiz Das
authors: Nursing Department, Samsun School of Health, Ondokuz Mayis University, Samsun, Turkey.
authors: Ilknur
authors: I
authors: Aydin Avci
mesh_terms: D000067449:Anger Management Therapy / Q000379:methods*; D003142:Communication; D003430:Cross-Sectional Studies; D004636:Emergency Service, Hospital; D005260:Female; D006801:Humans; D008297:Male; D008505:Medical Staff, Hospital / Q000523:psychology*; D016273:Occupational Exposure; D012959:Socioeconomic Factors; D014421:Turkey; D014754:Violence / Q000523:psychology*