title: [Influence of waiting time on patient and companion satisfaction].
abstract: OBJECTIVE
  To evaluate patient and companion satisfaction of a hospital Emergency Department and its relationship with waiting time.
  
  
  METHODS
  Prospective, observational study.
  
  
  METHODS
  Hospital de Figueres Emergency Department (Girona, Spain).
  
  
  METHODS
  sociodemographic characteristics, satisfaction level, real and perceived waiting time for triage and being seen by a physician.
  
  
  RESULTS
  A total of 285 responses were received from patients and companions. The mean age of the patients and companions (n=257) was 54.6years (SD=18.3). The mean overall satisfaction (n=273) was 7.6 (SD=2.2). Lower perceived waiting time until nurse triage was related to higher overall satisfaction (Spearman rho (ρ)=-0.242, P<.001), and lower perceived waiting time until being seen by physician, with a higher overall satisfaction (ρ=-0.304; P<.001). Users who were informed about estimated waiting time showed higher satisfaction than those who were not informed (P=.001).
  
  
  CONCLUSIONS
  Perceived waiting time and the information about estimated waiting time determined overall satisfaction.
authors: Servicio de Urgencias, Hospital de Figueres, Fundació Salut Empordà, Figueres, Girona, España; Grupo de investigación Salud y Atención Sanitaria, Universidad de Girona, Girona, España. Electronic address: aurorafontova@gmail.com.
authors: A
authors: A
authors: Fontova-Almató
authors: Grupo de investigación Salud y Atención Sanitaria, Universidad de Girona, Girona, España; Departamento de Enfermería, Universidad de Girona, Girona, España.
authors: D
authors: D
authors: Juvinyà-Canal
authors: Grupo de investigación Salud y Atención Sanitaria, Universidad de Girona, Girona, España; Departamento de Enfermería, Universidad de Girona, Girona, España.
authors: R
authors: R
authors: Suñer-Soler
mesh_terms: D003258:Consumer Behavior; D003430:Cross-Sectional Studies; D004632:Emergency Medical Services; D005190:Family; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D017060:Patient Satisfaction; D011446:Prospective Studies; D013997:Time Factors; D061665:Time-to-Treatment
keywords: Emergency care; Patient satisfaction; Satisfacción del paciente; Servicio de urgencias; Tiempos de espera; Time to treatment; Triage; Triaje