title: Patient Satisfaction With Pharmacist-Led Chronic Disease State Management Programs.
abstract: OBJECTIVE
  To assess patient satisfaction, perception of self-management, and perception of disease state knowledge with pharmacist-led diabetes and cardiovascular disease state management (DSM) programs.
  
  
  METHODS
  A self-insured chain of grocery store pharmacies in the Kansas City metropolitan area administers pharmacist-led diabetes and cardiovascular DSM programs for eligible employees and dependents. A modified version of the Diabetes Disease State Management Questionnaire was used to assess patient satisfaction with the DSM programs. Demographic information was also collected. Survey items were based on a 5-point Likert scale (1 = strongly disagree and 5 = strongly agree). Patients were eligible to complete the survey if he or she had been in at least 1 DSM program for 6 months. Data were assessed using descriptive statistics and analysis of variance.
  
  
  RESULTS
  Across 20 pharmacies, 281 eligible participants were identified, and 46% (n = 128) completed a survey. Means for summed items relating to overall satisfaction (8 items), self-management (5 items), and knowledge (4 items) were 36.6/40 (standard deviation [SD] = 3.9), 20.9/25 (SD = 3.4), and 17.6/20 (SD = 2.1), respectively. Participant comments further indicated that the program and pharmacists are helpful and increase motivation and accountability.
  
  
  CONCLUSIONS
  Positive patient responses to the program support use of pharmacist-led DSM programs.
authors: Balls Food Stores-Hen House Market Pharmacy, Olathe, KS, USA tyschu@gmail.com.
authors: Tyler J
authors: TJ
authors: Schuessler
authors: Department of Pharmacy Practice, University of Kansas School of Pharmacy, Lawrence, KS, USA.
authors: Janelle F
authors: JF
authors: Ruisinger
authors: Balls Food Stores-Hen House Market Pharmacy, Olathe, KS, USA.
authors: Sarah E
authors: SE
authors: Hare
authors: Balls Food Stores-Hen House Market Pharmacy, Olathe, KS, USA.
authors: Emily S
authors: ES
authors: Prohaska
authors: Department of Pharmacy Practice, University of Kansas School of Pharmacy, Lawrence, KS, USA.
authors: Brittany L
authors: BL
authors: Melton
mesh_terms: D000293:Adolescent; D000328:Adult; D000368:Aged; D002908:Chronic Disease; D003157:Community Pharmacy Services; D019468:Disease Management; D005260:Female; D007722:Health Knowledge, Attitudes, Practice; D006801:Humans; D008297:Male; D008875:Middle Aged; D017060:Patient Satisfaction; D010595:Pharmacists; D012648:Self Care; D055815:Young Adult
keywords: community pharmacy; disease management; patient satisfaction; pharmacists