title: Standardisation and Its Discontents.
abstract: In discussions of the quality and safety problems of modern, Western healthcare, one of the most frequently heard criticisms has been that: "It is not standardised." This paper explores issues around standardisation that illustrate its surprising complexity, its potential advantages and disadvantages, and its political and sociological implications, in the hope that discourses around standardisation might become more fruitful.
authors: University of Florida, Jacksonville, FL 32209, USA / Imperial College, London, UK.
authors: Robert L
authors: RL
authors: Wears
keywords: Taylorism; complexity; quality; resilience; safety; standardisation