title: An Examination of Perceptions in Integrated Care Practice.
abstract: Successful integration of behavioral health and primary care services is informed by perceptions of its usefulness to the consumer. An examination of provider, staff and patient perceptions was conducted across five integrated care sites in order to describe and examine perceptions and level of satisfaction with integrated care. A quantitative study was conducted with data collected through surveys administered to 51 patients, 27 support staff, and 11 providers in integrated care settings. Survey responses revealed high levels of satisfaction with integration of primary and behavioral health services. Integrated care can be enhanced by addressing provider competency and confidence concerns through continued education, increased collaboration and utilization of diagnostic tools. This analysis provides evidence to support that successful integration increases access to mental healthcare, which is instrumental in reduction of the mental health treatment gap by scaling up services for mental and substance use disorders among individuals with chronic medical conditions.
authors: Satcher Health Leadership Institute, Division of Behavioral Health, Morehouse School of Medicine, 720 Westview Drive S.W., Atlanta, GA, 30310, USA. vede@msm.edu.
authors: Victor
authors: V
authors: Ede
authors: Satcher Health Leadership Institute, Division of Behavioral Health, Morehouse School of Medicine, 720 Westview Drive S.W., Atlanta, GA, 30310, USA. marthaokafor@sbcglobal.net.
authors: Martha
authors: M
authors: Okafor
authors: Satcher Health Leadership Institute, Division of Behavioral Health, Morehouse School of Medicine, 720 Westview Drive S.W., Atlanta, GA, 30310, USA. rkinuthia@msm.edu.
authors: Rosemary
authors: R
authors: Kinuthia
authors: Master of Public Health Program, Morehouse School of Medicine, 720 Westview Drive S.W., Atlanta, GA, 30310, USA. zbelay03@gmail.com.
authors: Zena
authors: Z
authors: Belay
authors: Clinical Research Center, Morehouse School of Medicine, 720 Westview Drive S.W., Atlanta, GA, 30310, USA. ttewolde@msm.edu.
authors: Teclemichael
authors: T
authors: Tewolde
authors: Community Health and Preventive Medicine/Clinical Research Center/R-Center Biomedical Informatics Unit, Morehouse School of Medicine, 720 Westview Drive S.W., Atlanta, GA, 30310, USA. eamensah@msm.edu.
authors: Ernest
authors: E
authors: Alema-Mensah
authors: Satcher Health Leadership Institute, 16th Surgeon General of the United States, Morehouse School of Medicine, 720 Westview Drive S.W., Atlanta, GA, 30310, USA. dsatcher@msm.edu.
authors: David
authors: D
authors: Satcher
mesh_terms: D000328:Adult; D000368:Aged; D001291:Attitude of Health Personnel; D019033:Delivery of Health Care, Integrated; D005260:Female; D006801:Humans; D008297:Male; D008605:Mental Health Services / Q000458:organization & administration; D008875:Middle Aged; D017060:Patient Satisfaction; D011320:Primary Health Care / Q000458:organization & administration; D011795:Surveys and Questionnaires; D055815:Young Adult
keywords: Behavioral health; Integrated care; Perception; Primary care; Satisfaction