title: [What does Process Management add in a Urology Department?].
abstract: The search for quality starts with the identification of client's needs and expectations, as the essential foundation of any organization. In this search process, we identify improvement areas that enable specific actions that finish the closest to total client's and other interested agents' satisfaction (Workers, shareholders, suppliers, etc). This approach is equally valid in the health care environment. Development of a quality improvement plan based on process management is a resource of important value for the search of excellence in a clinical unit. Great part of this monographic issue is dedicated to show the experience recorded in a Urological unit.
authors: Jefe de Unidad de Urología. Hospital Universitario Infanta Cristina. Parla. Madrid.
authors: Marcos
authors: M
authors: Luján
authors: José Ramón
authors: JR
authors: Mora
mesh_terms: D003695:Delivery of Health Care / Q000458:organization & administration*; D006748:Hospital Departments / Q000458:organization & administration*; D058996:Quality Improvement; D014572:Urology / Q000458:organization & administration*