title: Waiting for triage: unmeasured time in patient flow.
abstract: BACKGROUND
  The Centers for Medicare and Medicaid Services (CMS) requires reporting of multiple time-sensitive metrics. Most facilities use triage time as the time of arrival. Little is known about how long patients wait prior to triage. As reimbursement to the hospital may be tied to these metrics, it is essential to accurately record the time of arrival. Our objective was to quantify the time spent waiting to be triaged for patients arriving to the emergency department (ED).
  
  
  METHODS
  We conducted this study in an urban, academic, tertiary care center with approximately 54,000 annual ED visits. All patients arriving to the ED from November 1, 2012, to October 1, 2013, were enrolled. If patients didn't go directly to a bed or triage, an observer greeted patients as they entered the ED and recorded the time of arrival. The triage time was recorded as normal. We calculated the difference between the arrival time and triage time.
  
  
  RESULTS
  There were 50,576 patient visits during the study period. Of these, 7,795 (15.4%) patients did not go directly to a bed or triage. For patients who waited for triage, median time from arrival to triage was 11 minutes (IQR 5-19, range 1-105). When stratified by the number of new patients who arrived in the ED in the previous hour, the percentage of greeted patients who waited more than 10 minutes for triage was: 0-5 new patients - 12.4%; 6-10 new patients - 48.8%; 11-15 new patients - 64.4%; 16+ new patients - 68%.
  
  
  CONCLUSIONS
  Patients often waited more than 10 minutes to be triaged. As the number of patients registered in the previous hour increased, the percentage of patients who waited more than 10 minutes for triage increased significantly. During times of peak volume, 8.5% of all patients arriving to the ED waited more than 10 minutes for triage. This wait is not accounted for in the normal reporting of ED throughput times and metrics.
authors: Beth Israel Deaconess Medical Center, Department of Emergency Medicine, Boston, Massachusetts.
authors: Christopher
authors: C
authors: Houston
authors: Beth Israel Deaconess Medical Center, Department of Emergency Medicine, Boston, Massachusetts.
authors: Leon D
authors: LD
authors: Sanchez
authors: Beth Israel Deaconess Medical Center, Department of Emergency Medicine, Boston, Massachusetts.
authors: Christopher
authors: C
authors: Fischer
authors: Beth Israel Deaconess Medical Center, Department of Emergency Medicine, Boston, Massachusetts.
authors: Kathryn
authors: K
authors: Volz
authors: Beth Israel Deaconess Medical Center, Department of Emergency Medicine, Boston, Massachusetts.
authors: Richard
authors: R
authors: Wolfe
mesh_terms: D000046:Academic Medical Centers; D001900:Boston; D004636:Emergency Service, Hospital / Q000592:standards / Q000706:statistics & numerical data*; D006786:Hospitals, Urban; D006801:Humans; D062606:Tertiary Care Centers; D013997:Time Factors; D014218:Triage / Q000592:standards / Q000706:statistics & numerical data*