title: What information do consumers consider, and how do they look for it, when shopping for groceries online?
abstract: Previous research investigating what information shoppers seek when purchasing groceries has used either lab-experiments or observed shoppers in supermarkets. The present research investigates this question in a relatively naturalistic online-grocery environment. Forty participants completed their weekly shopping online while their eye-movements were recorded. Ten of the participants were subsequently interviewed to gain insight into their information seeking behaviour. We found that, when looking for products, 95% of participants navigated through the 'virtual departments', 80% used the 'search' facility, and 68% browsed the special offer pages. Once on the product pages, participants tended to look at the pictures of products, rather than examine detailed product information. To explain these findings, we suggest that online grocery sites simulate familiar supermarket environments, which may explain why consumers prefer to browse categories of products rather than use search terms. We also suggest that additional strategies are needed if consumers are to be encouraged to view detailed product information.
authors: University of Sheffield, UK. Electronic address: y.benn@sheffield.ac.uk.
authors: Yael
authors: Y
authors: Benn
authors: University of Sheffield, UK.
authors: Thomas L
authors: TL
authors: Webb
authors: University of Sheffield, UK.
authors: Betty P I
authors: BP
authors: Chang
authors: Sheffield Hallam University, UK.
authors: John
authors: J
authors: Reidy
mesh_terms: D000328:Adult; D002755:Choice Behavior; D003258:Consumer Behavior; D005133:Eye Movements; D005260:Female; D005515:Food Labeling; D005518:Food Preferences; D015438:Health Behavior; D006293:Health Promotion; D006801:Humans; D057226:Information Seeking Behavior; D020407:Internet; D008297:Male; D008875:Middle Aged; D055815:Young Adult
keywords: Front-of package labelling; Label viewing; Online grocery shopping; Pre-purchase information seeking behaviour