title: Satisfaction with nursing care in the emergency department of an urban hospital in the developing world: A pilot study.
abstract: BACKGROUND
  Nurses form the largest group of the workforce in hospitals and as such the quality of nursing care is a critical indicator of patient satisfaction.
  
  
  OBJECTIVE
  To determine the level of patient satisfaction with nursing care in the emergency department of an urban teaching hospital in Jamaica.
  
  
  METHODS
  This descriptive cross-sectional study used a convenience sampling technique to recruit 142 adult patients who accessed nursing care in the emergency and intermediate areas of the emergency department. Data were collected using a 22- item questionnaire adapted from the Patient Satisfaction with Nursing Care Quality Questionnaire and managed using SPSS® version 19.0 for Windows®.
  
  
  RESULTS
  The response rate was 77.6%; most respondents (62%) were female, and educated at the secondary level (42.3%). The mean satisfaction score was 32.60 (± 7.11) out of a possible 42. Most (59.9%) patients reported that they were very satisfied with nursing care in the emergency department. Satisfaction with nursing care was associated with clients' education. Perceived health status and empathy of nursing care offered were associated with patient's satisfaction with care (p = 0.05).
  
  
  CONCLUSIONS
  Patients were highly satisfied with nursing care in the emergency department studied. Client's education, perceived health status and empathy of care were predictors of satisfaction.
authors.affiliation: The UWI School of Nursing, The University of the West Indies, Kingston 7, Jamaica.
authors.forename: Jullet
authors.initials: J
authors.lastname: Buchanan
authors.affiliation: The UWI School of Nursing, The University of the West Indies, Kingston 7, Jamaica.
authors.forename: Pauline
authors.initials: P
authors.lastname: Dawkins
authors.affiliation: The UWI School of Nursing, The University of the West Indies, Kingston 7, Jamaica. Electronic address: jascinth.lindo02@uwimona.edu.jm.
authors.forename: Jascinth L M
authors.initials: JL
authors.lastname: Lindo
mesh_terms: D000328:Adult; D003430:Cross-Sectional Studies; D003710:Demography; D003906:Developing Countries; D016529:Emergency Nursing; D004636:Emergency Service, Hospital / Q000592:standards*; D005260:Female; D006786:Hospitals, Urban; D006801:Humans; D007563:Jamaica; D008297:Male; D009723:Nurse-Patient Relations; D017060:Patient Satisfaction; D010865:Pilot Projects; D011787:Quality of Health Care; D011795:Surveys and Questionnaires
keywords: Emergency department; Jamaica; Nursing care; Patient satisfaction; Patient satisfaction with nursing care quality questionnaire