title: What mediators can teach physicians about managing 'difficult' patients.
authors.affiliation: Penn Clinical Ethics Mediation Program, Department of Medical Ethics & Health Policy, Perelman School of Medicine at the University of Pennsylvania, Philadelphia.
authors.forename: Autumn M
authors.initials: AM
authors.lastname: Fiester
mesh_terms: D006791:Hostility; D006801:Humans; D017008:Negotiating / Q000379:methods / Q000523:psychology; D010817:Physician-Patient Relations / Q000941:ethics*; D016079:Refusal to Treat; D055990:Therapeutic Misconception / Q000523:psychology*