title: From service quality in organisations to self-determination at home.
abstract: BACKGROUND
  In our proposed model, family members' perceptions of service quality in organisations improve communication about self-determination. In turn, family perceptions of communication openness have a positive relationship with self-determination attitudes of family members. Finally, these attitudes predict self-determination behaviours of individuals with intellectual disability, as reported by family members.
  
  
  METHODS
  We tested this model with a sample of 625 family members (196 using 'day care services' and 429 using 'occupational services').
  
  
  RESULTS
  Multi-sample structural equation modelling (SEM) supported the model. Communication and attitudes fully mediated the link from service quality to self-determination behaviours.
  
  
  CONCLUSIONS
  Improving family members' perceptions of service quality and opening channels of communication between professionals and family members are useful strategies to facilitate parents' positive attitudes and increase the frequency of self-determination behaviours at home.
authors.affiliation: IDOCAL, University of Valencia, Spain.
authors.forename: V
authors.initials: V
authors.lastname: Martínez-Tur
authors.affiliation: IDOCAL, University of Valencia, Spain.
authors.forename: C
authors.initials: C
authors.lastname: Moliner
authors.affiliation: Department of Social Psychology, Autonomous University of Barcelona, Spain.
authors.forename: V
authors.initials: V
authors.lastname: Peñarroja
authors.affiliation: IDOCAL, University of Valencia, Spain.
authors.forename: E
authors.initials: E
authors.lastname: Gracia
authors.affiliation: IDOCAL, University of Valencia, Spain.|IVIE, Spain.
authors.forename: J M
authors.initials: JM
authors.lastname: Peiró
mesh_terms: D000368:Aged; D003631:Day Care, Medical / Q000592:standards*; D005190:Family; D005260:Female; D006801:Humans; D008607:Intellectual Disability / Q000451:nursing / Q000523:psychology / Q000534:rehabilitation; D008297:Male; D008875:Middle Aged; D026684:Personal Autonomy; D011787:Quality of Health Care / Q000592:standards*; D012050:Rehabilitation, Vocational / Q000592:standards*
keywords: attitudes; communication; self-determination; service quality