title: Turning feedback into action.
authors.affiliation: Heart of England NHS Foundation Trust.
authors.forename: Matthew
authors.initials: M
authors.lastname: Cooke
mesh_terms: D003142:Communication; D006801:Humans; D018802:Patient-Centered Care / Q000379:methods* / Q000639:trends; D011795:Surveys and Questionnaires; D006113:United Kingdom