title: Satisfaction measurement instruments for healthcare service users: a systematic review.
abstract: Patient satisfaction surveys can be an interesting way to improve quality and discuss the concept of patient-centered care. This study aimed to conduct a systematic review of the validated patient satisfaction measurement instruments applied in healthcare. The systematic review searched the MEDLINE/PubMed, LILACS, SciELO, Scopus and Web of Knowledge. The search strategy used the terms: "Patient Satisfaction" AND "Patient centered care" AND "Healthcare survey OR Satisfaction questionnaire" AND "Psychometric properties". 37 studies were included and almost all studies showed that satisfaction is a multidimensional construct. In these studies, 34 different instruments were used and most surveys contained the dimension patient-healthcare professional interactions, physical environment and management process. The COSMIN score for methodological quality showed that most of them scored a good or fair average. We can conclude that there is not a gold standard instrument for patient satisfaction assessment but some dimensions are essential for this construct.
authors.forename: Renato Santos de
authors.initials: RS
authors.lastname: Almeida
authors.forename: Stephane
authors.initials: S
authors.lastname: Bourliataux-Lajoinie
authors.forename: Mônica
authors.initials: M
authors.lastname: Martins
mesh_terms: D001938:Brazil; D003258:Consumer Behavior; D019538:Health Care Surveys; D006296:Health Services; D006801:Humans; D017060:Patient Satisfaction; D011594:Psychometrics; D011795:Surveys and Questionnaires