title: [The art of saying 'no': is it important inside or outside the consulting room?].
abstract: This commentary discusses a report by the Health Council of the Netherlands on 'The art of saying no: factors contributing to the delivery of unnecessary health care'. In this report the Health Council identifies and discusses contributing factors in the areas of society, the organisation of health care and doctor-patient consultations. In its recommendations the Health Council calls upon doctors to avoid delivering unnecessary care and to set boundaries by using risk communication and decision aids. Yet again, this commentary argues that the current complex health system as created by the government and health insurance companies severely restricts health professionals' ability to do so.
authors.affiliation: Universiteit Maastricht, CAPHRI School for Public Health and Primary Care, afd. Huisartsgeneeskunde, Maastricht.
authors.forename: Jochen W L
authors.initials: JW
authors.lastname: Cals
mesh_terms: D003142:Communication; D003695:Delivery of Health Care / Q000458:organization & administration / Q000592:standards* / Q000639:trends; D006291:Health Policy; D006801:Humans; D009426:Netherlands; D010817:Physician-Patient Relations