title: Making an impact: can a training program for leaders improve HCAHPS scores?
authors.affiliation: Jessica L. Keith is a clinical nurse manager at Sentara Virginia Beach General Hospital in Virginia Beach, Va. Jeffrey N. Doucette is a Nursing Management editorial board member and vice president of Patient Care Services and CNO at Bon Secours Mary Immaculate Hospital in Newport News, Va. Kathy Zimbro is the director at Sentara Quality Research Institute, Sentara Healthcare, in Norfolk, Va. David Woolwine is the chief learning officer at Sentara Healthcare in Norfolk, Va.
authors.forename: Jessica L
authors.initials: JL
authors.lastname: Keith
authors.forename: Jeffrey N
authors.initials: JN
authors.lastname: Doucette
authors.forename: Kathy
authors.initials: K
authors.lastname: Zimbro
authors.forename: David
authors.initials: D
authors.lastname: Woolwine
mesh_terms: D019538:Health Care Surveys; D006740:Hospital Administrators / Q000193:education*; D006757:Hospital Units; D006801:Humans; D007857:Leadership; D009718:Nurse Administrators / Q000193:education*; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D015397:Program Evaluation; D012189:Retrospective Studies