title: Patient satisfaction with nursing and medical care in hospitals affiliated to arak university of medical sciences in 2009.
abstract: BACKGROUND
  Patient satisfaction is essential and must be taken into account when decisions are being made about changes and enhancements to services.
  
  
  OBJECTIVE
  The aim of the current study was to assess patient satisfaction with the medical and nursing services provided to patients admitted to teaching hospitals affiliated to Arak University of Medical Sciences.
  
  
  METHODS
  This was a cross-sectional study conducted in 2009. The study population consisted of all patients admitted to the study setting. The instrument consisted of a demographic questionnaire and patient satisfaction questionnaire. Study data were analyzed using Chi-square test, Pearson's and Spearman's rho correlation coefficient.
  
  
  RESULTS
  In terms of the medical and nursing care provided, 67% and 69% of the participants were satisfied, respectively. The 'access to opportune nursing care' and 'physician's manner' items received 82.7% and 81.7% of scores, respectively. Satisfaction with medical and nursing care was significantly correlated with the participants' education levels (P < 0.05).
  
  
  CONCLUSIONS
  The study showed that patient satisfaction was at an average level, therefor policy makers in the organizations should consider customer-based feedback and apply various methods to improve it.
authors.affiliation: Department of Nursing, Arak University of Medical Sciences, Arak, IR Iran.
authors.forename: Moloud
authors.initials: M
authors.lastname: Farmahini Farahani
authors.affiliation: Department of Nursing, Arak University of Medical Sciences, Arak, IR Iran.
authors.forename: Soheila
authors.initials: S
authors.lastname: Shamsikhani
authors.affiliation: Arak University of Medical Sciences, Arak, IR Iran.
authors.forename: Mahbobeh
authors.initials: M
authors.lastname: Sajadi Hezaveh
keywords: Iran; Nursing care; Patient Satisfaction