Relationship between emotional intelligence and organizational citizenship behavior in critical and emergency nurses in south east of Iran.
BACKGROUND
Several factors including emotional intelligence affect the efficiency of people. It seems that organizational behavior of each person is strongly influenced by emotional intelligence. Therefore, the present study is aimed to examine the relationship between emotional intelligence and organizational citizenship behavior in critical and emergency nurses in teaching hospitals supervised by Kerman Medical University in Southeast of Iran.


METHODS
This study employed a descriptive cross sectional design. A census sample consisted of 150 critical and emergency nurses working in teaching hospitals supervised by Kerman Medical University participated in this study. Emotional intelligence and organizational citizenship behavior questionnaire was used to assess nurses' emotional intelligence and organizational citizenship behavior by available sampling method.


RESULTS
The results showed that the mean age of the participants was 35 years. Most participants (94%) were females and belonged to the age group of 26-30 years. Overall mean score of organizational citizenship behavior scale was 88.21 (±10.4). In the organizational citizenship behavior categories, altruism mean score was higher than the other mean scores. Overall mean score of emotional intelligence was (121.08 ± 17.56). In the subgroups of emotional intelligence, mean score of the relationship management, was higher than the average of other factors. Pearson's correlation coefficient showed no significant relationship between emotional intelligence and organizational citizenship behavior (p ≥ 0.05).


CONCLUSIONS
The study suggests that health care managers should organize systematic and dynamic policies and procedures in dealing with emotional intelligence and organizational citizenship behavior to assist critical and emergency nurses.
School of Nursing and Midwifery, Kerman University of Medical Sciences, Kerman, Iran.
M
M
Tofighi
Neuroscience Research Center, Institute of Neuropharmacology, Kerman University of Medical Sciences, Kerman, Iran.
B
B
Tirgari
School of Nursing and Midwifery, Kerman University of Medical Sciences, Kerman, Iran.
M
M
Fooladvandi
School of Nursing and Midwifery, Kerman University of Medical Sciences, Kerman, Iran.
F
F
Rasouli
School of Nursing and Midwifery, Esfahan University of Medical Silences, Esfahan, Iran.
M
M
Jalali
D000328:Adult; D000533:Altruism; D001291:Attitude of Health Personnel; D003299:Cooperative Behavior; D003422:Critical Care; D003430:Cross-Sectional Studies; D004632:Emergency Medical Services; D056348:Emotional Intelligence; D004651:Employment; D005260:Female; D006379:Helping Behavior; D006801:Humans; D007398:Interpersonal Relations; D007492:Iran; D008297:Male; D008875:Middle Aged; D009741:Nursing Staff, Hospital / Q000523:psychology*; D012919:Social Behavior; D011795:Surveys and Questionnaires; D014937:Work; D055815:Young Adult
Emotional intelligence; Oorganizational citizenship behavior; critical ward; emergency ward; nurse