Technology and Health Care: Efficiency, Frustration, and Disconnect in the Transition to Electronic Medical Records.
This study investigates one medical facility's transition to electronic medical records (becoming "paperless"). We utilized face-to-face interviews to investigate the transition process with one implementer (the vice president of the medical facility) and three stakeholders from one of the four offices (an assistant office manager, a nurse, and a medical technician). We discuss the dominant themes of efficiency, frustration, and disconnect as well as conclusions and implications.
Department of Communication Bowling Green State University Bowling Green, OH.
Kate
K
Magsamen-Conrad
Graduate Program in Health Care Management College of St. Elizabeth Morristown, NJ.
Maria
M
Checton
electronic medical records; organizational change; provider-patient communication; technology