Strategies for effective feedback.
Provision of regular feedback to trainees on clinical performance by supervising providers is increasingly recognized as an essential component of undergraduate and graduate health sciences education; however, many individuals have not been formally trained in this pedagogical skill. At the bedside or in the clinic, effective performance feedback can be accomplished by following four key steps. Begin by setting expectations that incorporate the trainee's personal goals and external objectives. Delineate how and when you will provide feedback to the learner. Next, directly observe the trainee's performance. This can be challenging while engaged on a busy clinical service, but a focus on discrete activities or interactions (e.g., family meeting, intravascular volume assessment using bedside ultrasound, or obtaining informed consent) is helpful. The third step is to plan and prioritize the feedback session. Feedback is most effective when given in a timely fashion and delivered in a safe environment. Limit the issues addressed because learners often disengage if confronted with too many deficiencies. Finally, when delivering feedback, begin by listening to the trainee's self-evaluation and then take a balanced approach. Describe in detail what the trainee does well and discuss opportunities for improvement with emphasis on specific, modifiable behaviors. The feedback loop is completed with a plan for follow-up reassessment. Through the use of these relatively simple practices, both the trainee and teacher can have a more productive learning experience.
Division of Pulmonary and Critical Care Medicine, University of Washington School of Medicine, Seattle, Washington.
Patricia A
PA
Kritek
D002983:Clinical Competence; D004503:Education, Medical, Graduate / Q000379:methods*; D005180:Faculty, Medical; D005246:Feedback; D005257:Fellowships and Scholarships / Q000379:methods*; D006801:Humans; D007396:Internship and Residency / Q000379:methods*
feedback; fellowship; medical education; residency; training