title: Levels of adult patients' satisfaction with nursing care in selected public hospitals in ethiopia.
abstract: OBJECTIVE
  To assess level of adult patients' satisfaction and associated factors in nursing care provided in selected public hospitals in Ethiopia.
  
  
  METHODS
  A cross sectional institution based study was conducted on 582 randomly selected patients admitted for at least two nights in three wards of selected public hospitals in Eastern Ethiopia. Patients were interviewed face to face using the adapted Newcastle Satisfaction with Nursing Scales (NSNS) at the time of their discharge. Data was analyzed using SPSS V 16.
  
  
  RESULTS
  More than half of the respondents, 307(52.75%), were satisfied with the nursing care they received. The patient satisfaction was found to be 62.71%, 55.67%, 44.85% and 55.15% for nursing characteristics, the caring activities, the amount of information given and the entire caring environment respectively. Previous history of admission, patients' income level, and type of admission rooms have been found to significantly affect overall satisfaction of patients.
  
  
  CONCLUSIONS
  The overall level of adult patients' satisfaction was moderate. The hospitals should consider mechanisms to improve the nurses' communication skills and interpersonal relationships beyond training on direct patient care.
authors.affiliation: School of Nursing and Midwifery, College of Health and Medical Sciences, Haramaya University, Harar, Ethiopia.
authors.forename: Tahir
authors.initials: T
authors.lastname: Ahmed
authors.affiliation: School of Nursing and Midwifery, College of Health and Medical Sciences, Haramaya University, Harar, Ethiopia ; Kersa Demographic Surveillance and Health Research Center (KDS-HRC), College of Health and Medical Sciences, Haramaya University, Harar, Ethiopia.
authors.forename: Nega
authors.initials: N
authors.lastname: Assefa
authors.affiliation: Centralized School of Nursing, College of Community Medicine, Addis Ababa University, Addis Ababa, Ethiopia.
authors.forename: Asrat
authors.initials: A
authors.lastname: Demisie
authors.affiliation: School of Nursing and Midwifery, College of Health and Medical Sciences, Haramaya University, Harar, Ethiopia.
authors.forename: Abera
authors.initials: A
authors.lastname: Kenay
keywords: Ethiopia; Satisfaction; adult patients; nursing care