title: Patient-satisfaction surveys on a scale of 0 to 10: improving health care, or leading it astray?
abstract: Patient-satisfaction surveys can call attention to the importance of treating patients with dignity and respect, but good ratings depend more on manipulable patient perceptions than on good medicine. In fact, the pressure to get good ratings can lead to bad medicine.
authors.forename: Alexandra
authors.initials: A
authors.lastname: Junewicz
authors.forename: Stuart J
authors.initials: SJ
authors.lastname: Youngner
mesh_terms: D003142:Communication; D003210:Concept Formation; D003695:Delivery of Health Care / Q000941:ethics* / Q000379:methods / Q000592:standards / Q000639:trends; D019538:Health Care Surveys / Q000941:ethics / Q000379:methods / Q000592:standards / Q000639:trends; D006801:Humans; D018447:Medical Futility / Q000941:ethics / Q000523:psychology; D010043:Outcome and Process Assessment, Health Care / Q000941:ethics / Q000592:standards / Q000639:trends; D017060:Patient Satisfaction; D010549:Personal Satisfaction; D011369:Professional-Patient Relations / Q000941:ethics; D012938:Social Perception; D019564:Unnecessary Procedures / Q000941:ethics / Q000523:psychology