title: Need assessment of staffs' welfare services at tehran university of medical sciences: a cross-sectional study.
abstract: BACKGROUND
  Reviewing the human resources management literature shows an absence of attention given to the employee's benefits. Taking a look at functions of the Tehran University of Medical Sciences' wellbeing services system, it uncovers a gap between employees' real needs and what is delivered to meet their needs. So it requires an improved comprehensive system for delivering wellbeing services (financial, insurance, health care services, educational and training services, etc). Wellbeing need assessment can helps planners to identify vital needs of employee and response to them effectively. Moreover it can be used to evaluate the effectiveness of the current services which are delivered. Thus, the aim of this study is to assess wellbeing services of staffs working in TUMS to (1) evaluate the satisfactory rate of services which are delivered, and (2) exploring those wellbeing needs which were not fulfilled by the organization.
  
  
  METHODS
  Being a cross-sectional and analytic-descriptive survey including 98 responding participants, it is conducted by a questionnaire collecting employees' demographic information, their satisfactory rate of the implemented services, and determines unfulfilled wellbeing needs which were not already covered.
  
  
  RESULTS
  Results indicated that services related to financial, educational, non-financial, insurance, occupational health and tourism/recreational services were the most satisfactory services successively. 'Staff's unwillingness to receive services' and 'poor announcement' (unawareness on the wellbeing services),' were found to be the most frequent reasons for not receiving the existing wellbeing services.
  
  
  CONCLUSIONS
  To increase the satisfaction rate and responsiveness to the real needs of the staff, the current delivery system of wellbeing services in the TUMS should be redesigned by defining new wellbeing packages.
authors.affiliation: Department of Health Management, School of Allied Medical Sciences, Tehran University of Medical Sciences, Tehran, Iran.
authors.forename: Reza
authors.initials: R
authors.lastname: Dehghan
authors.affiliation: Department of Health Policy, Ministry of Health and Medical Education, Tehran, Iran.
authors.forename: Shiva
authors.initials: S
authors.lastname: Mafimoradi
authors.affiliation: Department of Health Management, Chancellor's Office, Isfahan University of Medical Science, Isfahan, Iran.
authors.forename: Mohammad
authors.initials: M
authors.lastname: Hadi
keywords: Need assessment; need; university staff; wellbeing services