title: [Self-help friendliness as an element of patient-centered rehabilitation--results of a model project].
abstract: BACKGROUND
  The concept of self-help friendliness describes a systematic approach in health care institutions to strengthen patient-centeredness through closer collaboration with self-help groups. Self-help groups enable patients to better coping with their diseases.
  
  
  METHODS
  Organised as a participatory process 5 quality criteria for best practice in the cooperation between professionals in rehabilitation facilities and patient organizations were developed and tested. The process of standards development of ISQUA--International Society for Quality in Health Care guided the model project.
  
  
  RESULTS
  Implementing the criteria is feasible and in line with institution-specific requirements. The process documentation is accessible via the network "Selbsthilfefreundlichkeit und Patientenorientierung im Gesundheitswesen" (www.selbsthilfefreundlichkeit.de). The discussion deals with problems of realization and perspectives concerning the transfer of results.
authors.affiliation: Organisationsberaterin, München.
authors.forename: M
authors.initials: M
authors.lastname: Bobzien
authors.affiliation: Institut für Medizinische Soziologie, Universitätsklinikum Hamburg-Eppendorf.
authors.forename: A
authors.initials: A
authors.lastname: Trojan
mesh_terms: D003299:Cooperative Behavior; D033062:Friends; D005858:Germany; D006801:Humans; D017146:Models, Organizational; D010358:Patient Participation / Q000379:methods*; D018802:Patient-Centered Care / Q000458:organization & administration*; D017410:Practice Guidelines as Topic; D011369:Professional-Patient Relations; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D012046:Rehabilitation / Q000458:organization & administration*; D012657:Self-Help Groups / Q000458:organization & administration*