title: Evaluating the influence of perceived pain control on patient satisfaction in a hospital setting.
abstract: The authors evaluated whether a patient's perceived pain control influenced the relationships between four attributes (nursing, physician, staff, and environment) and patient satisfaction. Multiple linear regression analyses were conducted to examine overall satisfaction and intention to recommend, controlling for race, gender, age, and education. The authors found that no matter the level of pain control, nursing was always the most influential attribute in patient satisfaction. The influence of the other attributes varied, depending on the patients' pain control. Hospital managers may improve patient satisfaction by focusing on pain management nursing care.
authors.forename: Angela R
authors.initials: AR
authors.lastname: Craig
authors.forename: Koichiro
authors.initials: K
authors.lastname: Otani
authors.forename: Patrick A
authors.initials: PA
authors.lastname: Herrmann
mesh_terms: D000328:Adult; D000368:Aged; D005260:Female; D019538:Health Care Surveys; D006760:Hospitalization; D006801:Humans; D016014:Linear Models; D008297:Male; D008875:Middle Aged; D059408:Pain Management / Q000451:nursing / Q000523:psychology; D017060:Patient Satisfaction / Q000706:statistics & numerical data; D011369:Professional-Patient Relations
keywords: HCAHPS survey; healthcare managers; pain management; patient satisfaction; perceived pain control