title: Why experience matters: moving from words to action.
abstract: This article explores the nature of patient experience from the perspective of the language we use at a systemic level, discussing the range of terminology that has an impact on how we involve the voices of patients and families in health care today. The author explores the recent evolution in the language of patient experience, acknowledging the diversity of perspective while offering that there is an opportunity for alignment, and presents a model for integrating the constructs that frame excellence in patient experience. The author leaves us with a challenge: to continue the conversation and to find opportunities to elevate the impact of patient experience overall.
authors.forename: Jason A
authors.initials: JA
authors.lastname: Wolf
mesh_terms: D006801:Humans; D016294:Models, Nursing; D009723:Nurse-Patient Relations; D009626:Terminology as Topic