title: Roster process review: a case study on the implications of preliminary findings.
abstract: Rostering is an important process to enable efficient, effective and safe delivery of health care, and one which receives little attention. The work outlined in this case study demonstrates that the analysis of rostering processes from a range of perspectives including the organisation, staff and the roster manager can identify significant opportunities for improvement. Roster governance is not universally applied, nor understood, which can result in dissonant expectations between managers and staff and a lack of transparency in how and why decisions about rostering are made. Redesigning roster processes can promote more effective governance and improve organisational efficiency.
authors.affiliation: KPMG, Health, Ageing and Human Services Sector Australia, 10 Shelley Street, Sydney, NSW 2000, Australia. Email.
authors.forename: Bernadette
authors.initials: B
authors.lastname: Eather
authors.affiliation: NSW Ministry of Health, Rostering Best Practice Team, Performance Support Office, 73 Miller Street, North Sydney, NSW 2060, Australia. Email.
authors.forename: Emma
authors.initials: E
authors.lastname: Malica
authors.affiliation: NSW Ministry of Health, Rostering Best Practice Team, Performance Support Office, 73 Miller Street, North Sydney, NSW 2060, Australia. Email.
authors.forename: Cassandra
authors.initials: C
authors.lastname: Walton
authors.affiliation: NSW Ministry of Health, Rostering Best Practice Team, Performance Support Office, 73 Miller Street, North Sydney, NSW 2060, Australia. Email.
authors.forename: Peter
authors.initials: P
authors.lastname: Hollmann
authors.affiliation: KPMG, Health, Ageing and Human Services Sector Australia, 10 Shelley Street, Sydney, NSW 2000, Australia. Email.
authors.forename: Wyman
authors.initials: W
authors.lastname: Kwong
mesh_terms: D017598:Efficiency, Organizational; D006801:Humans; D009517:New South Wales; D010561:Personnel Staffing and Scheduling; D017064:Process Assessment, Health Care / Q000379:methods*; D058996:Quality Improvement