title: Making Teamwork Work: Team Knowledge for Team Effectiveness.
abstract: This study examined the impact of two types of team knowledge on team effectiveness. The study assessed the impact of taskwork knowledge and teamwork knowledge on team satisfaction and performance. A longitudinal study was conducted with 27 service-management teams involving 178 students in a real-life restaurant setting. Teamwork knowledge was found to impact both team outcomes. Furthermore, team learning behavior was found to mediate the relationships between teamwork knowledge and team outcomes. Educators and managers should therefore ensure these types of knowledge are developed in teams along with learning behavior for maximum effectiveness.
authors: a University of Houston.
authors: Priyanko
authors: P
authors: Guchait
authors: b The Pennsylvania State University.
authors: Puiwa
authors: P
authors: Lei
authors: b The Pennsylvania State University.
authors: Michael J
authors: MJ
authors: Tews
mesh_terms: D000328:Adult; D003299:Cooperative Behavior; D005260:Female; D006126:Group Processes; D006801:Humans; D007858:Learning; D008137:Longitudinal Studies; D008297:Male; D013334:Students / Q000523:psychology*; D055815:Young Adult
keywords: service-management; team knowledge; team learning behavior; team performance; team satisfaction; team-based learning