title: The owners have a right to be heard: Patient voice in design and performance improvement.
abstract: The Canadian taxpayer is an owner of the healthcare system and the owners have a right to be heard. This article encourages leaders both formal and informal to create cultures that promote ASKing questions to test assumptions held, LISTENing to hear the patient voice, and TALKing with patients and families to create new conversations and narratives. Looking at the label, "healthcare system" what's your contribution to creating health, how will you dedicate yourself to caring about the healthcare consumer and care provider, and what will be your role in creating a new and improved system? An implied question at the foundation of the article is this: Is the difference between managing and leading a difference of empathy?
authors: Canadian Patient Safety Institute, Edmonton, Alberta, Canada. lindalm@hotmail.com.
authors: Hugh
authors: H
authors: MacLeod