title: Mobile Access to ClinicalConnect: A User Feedback Survey on Usability, Productivity, and Quality.
abstract: BACKGROUND
  ClinicalConnect, a federated clinical viewer for South West Ontario, Canada, launched a mobile interface in June 2012.
  
  
  OBJECTIVE
  The aim of the study was to assess usability of the mobile interface and the perceived impact on productivity of health care providers and quality of healthcare delivery.
  
  
  METHODS
  A survey was conducted using the System Usability Scale (SUS) and questionnaires designed to measure productivity and quality based on Canada Health Infoway's Benefits Evaluation framework.
  
  
  RESULTS
  The mean SUS score was 67 based on 77 responses. The mean scores for productivity and quality were 3.37 (N=74) and 3.62 (N=71), respectively, on a 5-point Likert scale where 3 was neutral.
  
  
  CONCLUSIONS
  Users perceived the mobile interface of ClinicalConnect as useful but were neutral about the ease of use.
authors: HNHB eHealth Office, Hamilton, ON, Canada. eapenb@hhsc.ca.
authors: Bell Raj
authors: http://orcid.org/0000-0003-3208-4977
authors: BR
authors: Eapen
authors: Barbara
authors: http://orcid.org/0000-0002-1495-8573
authors: B
authors: Chapman
keywords: ClinicalConnect; health information exchange; mHealth