title: Assessment of the structural and process aspects of pharmaceutical care at a university hospital in Ethiopia.
abstract: OBJECTIVE
  To assess the structural and process components of the pharmaceutical care at Gondar University Referral Hospital (GURH).
  
  
  METHODS
  An institution-based cross-sectional study was conducted on all the four pharmacies at GURH from October 1 to December 31, 2013. By adopting data collection instruments from a previously done study, the structural aspects of the pharmacies were assessed using an observation checklist and the process of pharmaceutical care delivery using a self-administered questionnaire. The data collected was entered to and analyzed using Statistical Packages for Social Sciences (SPSS) version 16.0.
  
  
  RESULTS
  none of the pharmacies had a private counseling room, fire extinguisher and meeting area. None of the pharmacy stores were equipped with fan and air ventilation system and had no cross aisles. The mean values for documentation, patient assessment and implementation of therapeutic objective were 12.14, 14.03 and 5.64 respectively. Many pharmacists (64.29%) did not participate in ward rotation with physicians. The overall pharmacy professionals' level of job satisfaction was found to be 2.77.
  
  
  CONCLUSIONS
  There were gaps in the structure and the process of the provision of pharmaceutical care in GURH.
authors.affiliation: Department of Pharmaceutical Chemistry, School of Pharmacy, College of Medicine and Health Sciences, University of Gondar, Gondar, Ethiopia.
authors.forename: Abdrrahman Shemsu
authors.initials: AS
authors.lastname: Surur
authors.affiliation: Department of Pharmaceutics and Social Pharmacy, College of Medicine and Health sciences, University of Gondar, Gondar, Ethiopia.
authors.forename: Fitsum Sebsibe
authors.initials: FS
authors.lastname: Teni
authors.affiliation: Department of Pharmaceutical Chemistry, School of Pharmacy, College of Medicine and Health Sciences, University of Gondar, Gondar, Ethiopia.
authors.forename: Genet
authors.initials: G
authors.lastname: Girmay
authors.affiliation: Department of Pharmaceutical Chemistry, School of Pharmacy, College of Medicine and Health Sciences, University of Gondar, Gondar, Ethiopia.
authors.forename: Elsabet
authors.initials: E
authors.lastname: Moges
authors.affiliation: Department of Pharmaceutical Chemistry, School of Pharmacy, College of Medicine and Health Sciences, University of Gondar, Gondar, Ethiopia.
authors.forename: Meseret
authors.initials: M
authors.lastname: Tesfa
authors.affiliation: Department of Pharmaceutical Chemistry, School of Pharmacy, College of Medicine and Health Sciences, University of Gondar, Gondar, Ethiopia.
authors.forename: Messele
authors.initials: M
authors.lastname: Abraha
keywords: Clients; donabedian model; pharmaceutical care; process; structure