title: Effects of the hospital gradation system on patient behavior and satisfaction: an investigation of dental health care.
authors.affiliation: Dept. of Information Management, Chang Gung University, Taoyuan, Taiwan.
authors.forename: Wen-Jen
authors.initials: WJ
authors.lastname: Chang
authors.affiliation: Dept. of General Dentistry, Chang Gung Memorial Hospital, Taoyuan, Taiwan.
authors.forename: Yen-Hsiang
authors.initials: YH
authors.lastname: Chang
authors.affiliation: Dept. of General Dentistry, Chang Gung Memorial Hospital, Taoyuan, Taiwan.
authors.forename: Hsu-Chuan
authors.initials: HC
authors.lastname: Hsiao