title: The MSH Effective and Efficient Utilization Committee: An Approach to Improving Care Quality, Value and Patient Experience.
abstract: Hospitals are faced with reduced funding but must deliver high-quality care, and increase service capacity (MOHLTC 2013). In response, Mount Sinai Hospital (MSH) has established an organizational approach that engages clinicians and front-line caregivers. MSH's Effective and Efficient Utilization Committee (EEUC) focuses on cross-departmental collaboration to maximize resources, accessibility and quality, while minimizing cost. The challenges were tackled by team coordination guided by senior administration and project management review of evidence-based data supported by health analytics. Over a three-year period, the EEUC has helped reduce wait times, increase service accessibility, provide cost savings and enhance patient experience in several areas.
authors.affiliation: With the Office of Patient Experience and Outcomes, Mount Sinai Hospital.
authors.forename: Davina
authors.initials: D
authors.lastname: Lau
authors.affiliation: Member of the Department of Surgical Oncology, Mount Sinai Hospital.
authors.forename: Olga
authors.initials: O
authors.lastname: Livshits
authors.affiliation: Professor of Medicine and Anaesthesiology, University of Toronto; and a member of the Department of Medicine, Niagara Health System.
authors.forename: Thomas
authors.initials: T
authors.lastname: Stewart
authors.affiliation: Member of the Department of Medicine, Mount Sinai Hospital; a member of the Faculty of Medicine, University of Toronto; and a member of the Department of Neurology at Mount Sinai.
authors.forename: Maureen
authors.initials: M
authors.lastname: Shandling
authors.affiliation: With the Office of Patient Experience and Outcomes and a member of the Department of Medicine, Mount Sinai Hospital; and is a member of the Faculty of Medicine, University of Toronto.
authors.forename: Mathew
authors.initials: M
authors.lastname: Morgan
authors.affiliation: Member of the Office of Strategy Management, Mount Sinai Hospital.
authors.forename: Jennifer
authors.initials: J
authors.lastname: Snider
authors.affiliation: With the Office of Patient Experience and Outcomes and a member of the Department of Medicine, Mount Sinai Hospital; is a member of the Faculty of Medicine, University of Toronto; and is a member of the Institute of Health Policy, Management and Evaluation, University of Toronto.
authors.forename: Chaim M
authors.initials: CM
authors.lastname: Bell
mesh_terms: D026683:Advisory Committees; D003695:Delivery of Health Care / Q000458:organization & administration / Q000592:standards; D017598:Efficiency, Organizational; D006739:Hospital Administration; D006761:Hospitals / Q000592:standards; D006801:Humans; D009864:Ontario; D058996:Quality Improvement / Q000458:organization & administration*; D011787:Quality of Health Care / Q000458:organization & administration