title: Utilizing a scope and span of control tool to measure workload and determine supporting resources for nurse managers.
abstract: The scope and span of control of the nurse manager directly impact turnover, succession planning, and satisfaction. Measuring and benchmarking scope and span of control remain a challenge. An interprofessional team across an integrated health delivery system developed and implemented such a tool, which was used to determine the amount of operational and clerical support for managers. Since implementation, there has been a decrease in turnover and time to fill nurse manager positions.
authors.affiliation: Author Affiliations: Chief Nursing Officer and Vice President Patient Care Services (Dr Jones), UPMC McKeesport Hospital, Chief Nursing Officer and Vice President Patient Care Services (Ms McLaughlin), Magee-Womens Hospital of UPMC; Senior Financial Analyst (Mr Gebbens), UPMC McKeesport/UPMC East; Assistant Professor (Dr Terhorst), School of Health and Rehabilitation Sciences, University of Pittsburgh, Pennsylvania.
authors.forename: Dawndra
authors.initials: D
authors.lastname: Jones
authors.forename: Maribeth
authors.initials: M
authors.lastname: McLaughlin
authors.forename: Christopher
authors.initials: C
authors.lastname: Gebbens
authors.forename: Lauren
authors.initials: L
authors.lastname: Terhorst
mesh_terms: D002170:Canada; D006801:Humans; D007588:Job Satisfaction; D007857:Leadership; D009718:Nurse Administrators; D009741:Nursing Staff, Hospital / Q000458:organization & administration*; D010557:Personnel Administration, Hospital / Q000295:instrumentation* / Q000379:methods; D010563:Personnel Turnover / Q000706:statistics & numerical data*; D014481:United States; D016526:Workload / Q000706:statistics & numerical data*