title: Risk managers' descriptions of programs to support second victims after adverse events.
abstract: Guidelines call for healthcare organizations to provide emotional support for clinicians involved in adverse events, but little is known about how these organizations seek to meet this need. We surveyed US members of the American Society for Healthcare Risk Management (ASHRM) about the presence, features, and perceived efficacy of their organization's provider support program. The majority reported that their organization had a support program, but features varied widely and there are substantial opportunities to improve services. Provider support programs should enhance referral mechanisms and peer support, critically appraise the role of employee assistance programs, and demonstrate their value to institutional leaders.
authors.affiliation: University of Washington School of Medicine.
authors.forename: Andrew A
authors.initials: AA
authors.lastname: White
authors.forename: Douglas M
authors.initials: DM
authors.lastname: Brock
authors.forename: Patricia I
authors.initials: PI
authors.lastname: McCotter
authors.forename: Ron
authors.initials: R
authors.lastname: Hofeldt
authors.forename: Hanan H
authors.initials: HH
authors.lastname: Edrees
authors.forename: Albert W
authors.initials: AW
authors.lastname: Wu
authors.forename: Sarah
authors.initials: S
authors.lastname: Shannon
authors.forename: Thomas H
authors.initials: TH
authors.lastname: Gallagher
mesh_terms: D000368:Aged; D005260:Female; D006761:Hospitals; D006801:Humans; D008297:Male; D019300:Medical Errors / Q000523:psychology*; D008505:Medical Staff, Hospital / Q000523:psychology*; D008875:Middle Aged; D012308:Risk Management; D012944:Social Support; D011795:Surveys and Questionnaires; D014481:United States