Organizational impact of governmental audit of blood transfusion services in Norway: A qualitative study.
Little is known about the organizational impact of supervisory activities in blood banks. We did a study with the aim to explore health professional's experiences with the external audit of blood transfusion services in Norway. The audit and supervision brought attention to deficiencies in systems and practices, and had been a catalyst for quality improvement. We identify facilitators and barriers to change. While audits can bring attention to known deficiencies, and trigger improvement processes which previously have not been prioritized, involvement of senior management is important to secure change across departments.
Norwegian Board of Health Supervision, Oslo, Norway.
Aud Frøysa
AF
Åsprang
Department of Health Management and Health Economics, University of Oslo, Oslo, Norway.
Jan C
JC
Frich
Norwegian Board of Health Supervision, Oslo, Norway; Stavanger University Hospital, Stavanger, Norway. Electronic address: gsb@sus.no.
Geir Sverre
GS
Braut
D001803:Blood Transfusion; D003133:Commission on Professional and Hospital Activities; D003695:Delivery of Health Care; D005260:Female; D006801:Humans; D008297:Male; D009664:Norway
Audit; Blood transfusion services; Supervision