Complaint management: taking quality assurance a step further.
Anke
A
Rheingans
Olaf
O
Kuhnigk
D004501:Education, Medical; D005858:Germany; D006801:Humans; D017145:Models, Educational; D015397:Program Evaluation; D058996:Quality Improvement; D012577:Schools, Medical / Q000592:standards*; D012984:Software