Identifying elements of the health care environment that contribute to wayfinding.
OBJECTIVE
Identify aspects of the physical environment that inform wayfinding for visitors. Compare and contrast the identified elements in frequency of use. Gain an understanding of the role the different elements and attributes play in the wayfinding process.


BACKGROUND
Wayfinding by patients and visitors is a documented problem in healthcare facilities. The few studies that have been conducted have identified some of the environmental elements that influence wayfinding. Moreover, literatures comparing different design strategies are absent. Currently there is limited knowledge to inform prioritization of strategies to optimize wayfinding within capital budget.


METHODS
A multi-method, non-experimental, qualitative, exploratory study design was adopted. The study was conducted in a large, acute care facility in Texas. Ten healthy adults in five age groups, representing both sexes, participated in the study as simulated visitors. Data collection included (a) verbal protocols during navigation; (b) questionnaire; and (c) verbal directions from hospital employees. Data were collected during Fall 2013.


RESULTS
Physical design elements contributing to wayfinding include signs, architectural features, maps, interior elements (artwork, display boards, information counters, etc.), functional clusters, interior elements pairing, structural elements, and furniture. The information is used in different ways - some for primary navigational information, some for supporting navigational information, and some as familiarity markers.


CONCLUSIONS
The physical environment has a critical role in aiding navigation in healthcare facilities. Architectural feature is the top contributor in the domain of architecture. Artwork (painting, sculpture, etc.) is the top contributor in the domain of interior design.
Department of Design, Texas Tech University, Lubbock, TX, USA d.pati@ttu.edu.
Debajyoti
D
Pati
HKS Inc, Dallas, TX, USA.
Thomas E
TE
Harvey
Texas Health Presbyterian Hospital Dallas, Dallas, TX, USA.
Douglas A
DA
Willis
Center for Advanced Design Research & Evaluation, Dallas, TX, USA.
Sipra
S
Pati
D000328:Adult; D005260:Female; D006272:Health Facility Environment / Q000458:organization & administration*; D006749:Hospital Design and Construction / Q000379:methods*; D006801:Humans; D007374:Interior Design and Furnishings / Q000379:methods*; D008297:Male; D008377:Maps as Topic; D008875:Middle Aged
health care design; hospital; interior design; wayfinding