Evaluation of a youth agency's supervision practices: A mixed-method approach.
This research presents the findings from an evaluation and organizational development initiative that was requested by a Canadian youth agency working in a large urban setting. A team of four researchers affiliated with the Center for Research on Educational and Community Services (CRECS) at the University of Ottawa conducted the evaluation. The purpose of the evaluation was to identify the supervision needs and challenges of coordinators and front line staff, assess the efficiency of the current supervision practices, and evaluate the supervisors' and supervisees' satisfaction with these current practices. A literature review was performed to help provide a clear definition of 'supervision' and the different professional roles it encompasses. Additionally, research evidence pertaining both to what contributes to supervision efficacy and supervisor competency was reviewed to distill the most robust findings in the existing literature. The lines of evidence consisted of a document and file review, an online employee survey, group discussions (i.e. focus groups), and interviews with key informants. The results of the evaluation helped the research team formulate recommendations to the agency for the development of enhanced supervision practices across its various service areas.
School of Psychology, University of Ottawa, Canada. Electronic address: jgosseli@uottawa.ca.
Julie
J
Gosselin
School of Psychology, University of Ottawa, Canada.
Sophie-Claire
SC
Valiquette-Tessier
School of Psychology, University of Ottawa, Canada.
Marie-Pier
MP
Vandette
School of Psychology, University of Ottawa, Canada.
Elisa
E
Romano
D000293:Adolescent; D016497:Adolescent Health Services / Q000458:organization & administration* / Q000592:standards; D001291:Attitude of Health Personnel; D002983:Clinical Competence / Q000592:standards*; D003162:Competency-Based Education / Q000379:methods / Q000458:organization & administration* / Q000592:standards; D006801:Humans; D007400:Interprofessional Relations; D007407:Interviews as Topic; D010559:Personnel Management / Q000379:methods / Q000592:standards; D011787:Quality of Health Care / Q000458:organization & administration* / Q000592:standards; D012647:Self-Assessment; D013192:Staff Development / Q000379:methods / Q000458:organization & administration / Q000592:standards; D019037:Urban Health Services / Q000458:organization & administration* / Q000592:standards
Evaluation; Organizational development; Supervision; Youth agency