The role of volunteer support in the community for adults with hearing loss and hearing aids.
OBJECTIVE
To explore interactions between audiology patients and volunteers, to describe encounters and define the role of volunteers.


METHODS
Qualitative ethnographic and interview study of volunteer-patient interactions. Ten volunteer participants from two volunteer schemes in South West England were observed and interviewed. Three patient participants were interviewed.


RESULTS
Analysis of observational data showed that volunteers provided support relating to local services and hearing aids, but did not engage in discussions about hearing loss. Interviews with volunteers identified gaps in audiology provision, including accessible services and clear information and highlighted a need for more support from audiology services to enable them to fulfil their role. Volunteer interactions with patients mimicked a clinician-patient encounter and volunteers employed strategies and behaviours used by professional audiologists.


CONCLUSIONS
Audiology volunteers could provide an accessible bridge between health services and the community but their care is limited to focus on hearing aids.


CONCLUSIONS
Volunteers enable patients to use hearing aids appropriately and are a core element of current care arrangements. However, volunteers express a need for adequate support from audiology services. Volunteers have the potential to increase service capacity and to bridge the gaps between community and audiology healthcare services.
Centre for Hearing and Balance Studies, University of Bristol, Bristol, UK; School of Life and Health Sciences, Aston University, Birmingham, UK.
Helen
H
Pryce
Centre for Hearing and Balance Studies, University of Bristol, Bristol, UK; Children's Hearing Centre, St Michael's Hospital, Bristol, UK. Electronic address: Amanda.hall@bristol.ac.uk.
Amanda
A
Hall
School of Clinical Sciences, University of Bristol, Bristol, UK.
Rachael
R
Gooberman-Hill
D000328:Adult; D000884:Anthropology, Cultural; D001298:Audiology; D003153:Community Health Services; D003638:Deafness; D004739:England; D005260:Female; D007722:Health Knowledge, Attitudes, Practice; D006297:Health Services Accessibility; D006301:Health Services Needs and Demand; D006310:Hearing Aids; D034381:Hearing Loss; D006801:Humans; D007407:Interviews as Topic; D008297:Male; D020380:Needs Assessment; D036301:Qualitative Research; D012944:Social Support; D014838:Volunteers / Q000193:education / Q000523:psychology*
Access; Hearing aid; Hearing loss; Support; Volunteer