title: Degree of patient satisfaction with health care performance assesed by marketing surveys.
abstract: OBJECTIVE
  Marketing surveys of the health system collect useful information to develop effective management strategies. The research aim consisted in measuring patient satisfaction with health care quality.
  
  
  METHODS
  The qualitative research was based on an online SurveyMonkey open-ended questionnaire. The analysis of patient satisfaction/dissatisfaction with healthcare professionals was performed in 1838 patients. Correlation analysis allowed the identification of some determinants associated with patient satisfaction.
  
  
  RESULTS
  The variable most commonly associated with satisfaction was "I got adequate information about procedures/treatment" according to 32.2% of respondents. The patients who were dissatisfied most commonly complained that they were "Not adequately informed about maneuvers and treatment", reported by 40.0% of respondents.
  
  
  CONCLUSIONS
  This study provides a basis for building an original model for determining the variables of an efficient healthcare system which to ensure a high degree of patient satisfaction.
authors.forename: Daniela
authors.initials: D
authors.lastname: Druguş
authors.forename: Doina
authors.initials: D
authors.lastname: Azoicăi
mesh_terms: D000328:Adult; D000368:Aged; D003695:Delivery of Health Care / Q000592:standards*; D005260:Female; D019538:Health Care Surveys / Q000592:standards; D006801:Humans; D020407:Internet; D008297:Male; D008875:Middle Aged; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care / Q000592:standards; D011787:Quality of Health Care / Q000592:standards*; D012383:Romania; D011795:Surveys and Questionnaires