title: Taking complaints seriously: using the patient safety lens.
authors.affiliation: Department of Medicine, University of Washington, Seattle, Washington, USA.
authors.forename: Thomas H
authors.initials: TH
authors.lastname: Gallagher
authors.affiliation: Meyers Primary Care Institute, University of Massachusetts Medical School, Worcester, Massachusetts, USA.
authors.forename: Kathleen M
authors.initials: KM
authors.lastname: Mazor
mesh_terms: D001291:Attitude of Health Personnel; D003695:Delivery of Health Care; D005260:Female; D006801:Humans; D008297:Male; D020380:Needs Assessment; D061214:Patient Safety; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011369:Professional-Patient Relations; D017751:Safety Management / Q000379:methods*; D014481:United States
keywords: Human error; Patient safety; Quality improvement