title: Health Information Systems: evaluation and performance of a Help Desk.
abstract: A Help Desk (HD) is crucial in a computerized hospital.
  
  
  OBJECTIVE
  to describe the performance of a HD.
  
  
  METHODS
  retrospective cohort study.
  
  
  RESULTS
  the sociodemographic characteristics of users, as well as their relationship with the institution influence behaviour when requesting support to a HD. Also we observed a relationship between the flow of users request and the functioning of hospital services.
  
  
  CONCLUSIONS
  complexity of HD process realizes the need to identify and define standards to ensure quality of service.
authors.affiliation: Hospital Italiano de Buenos Aires.
authors.forename: Leandro
authors.initials: L
authors.lastname: Pintos
authors.affiliation: Hospital Italiano de Buenos Aires.
authors.forename: Adriana
authors.initials: A
authors.lastname: Stieben
authors.affiliation: Hospital Italiano de Buenos Aires.
authors.forename: Gabriela
authors.initials: G
authors.lastname: Garcia
authors.affiliation: Hospital Italiano de Buenos Aires.
authors.forename: Agustina
authors.initials: A
authors.lastname: Briatore
authors.affiliation: Hospital Italiano de Buenos Aires.
authors.forename: Agustina
authors.initials: A
authors.lastname: Bertoia
authors.affiliation: Hospital Italiano de Buenos Aires.
authors.forename: Sonia
authors.initials: S
authors.lastname: Benitez
authors.affiliation: Hospital Italiano de Buenos Aires.
authors.forename: Diego
authors.initials: D
authors.lastname: Giunta
authors.affiliation: Hospital Italiano de Buenos Aires.
authors.forename: Analía
authors.initials: A
authors.lastname: Baum
authors.affiliation: Hospital Italiano de Buenos Aires.
authors.forename: Fernán
authors.initials: F
authors.lastname: Gonzalez Bernaldo de Quiros
mesh_terms: D001118:Argentina; D001291:Attitude of Health Personnel; D003197:Computer Literacy / Q000706:statistics & numerical data*; D063005:Health Information Systems / Q000706:statistics & numerical data*; D000066505:Help-Seeking Behavior; D015277:Hotlines / Q000706:statistics & numerical data*; D014584:User-Computer Interface; D014600:Utilization Review; D057188:Workflow