title: Thinking big, supporting families and enabling coping: the value of social work in patient and family centered health care.
abstract: Patient and family-centered care has become a focus in health services. Social work has a rich history of providing responsive patient care. This study identified the contribution and value of social work to PFCC from the key stakeholder perspectives of health social workers (n = 65). Utilizing interpretive description, four themes emerged: (1) Thinking big and holistically, (2) Intervening with families, (3) Enabling patient and family coping, and (4) Maximizing hospital and community resources. Barriers included a lack of power, professional isolation and role creep. Implications for research and practice are provided.
authors.affiliation: a Factor-Inwentash Faculty of Social Work , University of Toronto , Toronto , Ontario , Canada.
authors.forename: Shelley L
authors.initials: SL
authors.lastname: Craig
authors.forename: Itanni
authors.initials: I
authors.lastname: Betancourt
authors.forename: Barbara
authors.initials: B
authors.lastname: Muskat
mesh_terms: D000223:Adaptation, Psychological; D000328:Adult; D000368:Aged; D001291:Attitude of Health Personnel; D002170:Canada; D003266:Continuity of Patient Care / Q000458:organization & administration / Q000592:standards*; D005260:Female; D017144:Focus Groups; D006801:Humans; D008297:Male; D008875:Middle Aged; D010351:Patient Discharge / Q000592:standards; D018802:Patient-Centered Care / Q000379:methods / Q000592:standards*; D024382:Professional Role; D011368:Professional-Family Relations; D036301:Qualitative Research; D012944:Social Support; D012947:Social Work / Q000379:methods / Q000592:standards*; D014505:Urban Population; D055815:Young Adult
keywords: coping; grounded theory; health social work; hospital social work; medical social work; patient-centered care; social work practice