title: Experiences as input to eHealth design - a hip surgery patient journey case.
abstract: The objective of the study is to describe the planned hip-surgery care process as experienced by patients and healthcare professionals, as well as a qualitative analysis of problems. Data was collected through 3 focus group meetings with patients and healthcare professionals. We present the results in form of a patient journey model, examples of problems as expressed by patients and examples of proposed eHealth services by both patients and care professionals. The results indicate that although the patient journey is similar for most patients, their experiences are highly individual and designing eHealth to improve the patient journey will require flexibility and adaptability to the individual's needs.
authors.affiliation: Karolinska Institutet, Health Informatics Centre.
authors.forename: Maria
authors.initials: M
authors.lastname: Hägglund
authors.affiliation: Karolinska Institutet, Health Informatics Centre.
authors.forename: Peter
authors.initials: P
authors.lastname: Bolin
authors.affiliation: Karolinska Institutet, Health Informatics Centre.
authors.forename: Sabine
authors.initials: S
authors.lastname: Koch
mesh_terms: D019644:Arthroplasty, Replacement, Hip; D019091:Critical Pathways / Q000458:organization & administration*; D063005:Health Information Systems / Q000458:organization & administration*; D017146:Models, Organizational; D010360:Patient Transfer / Q000458:organization & administration*; D017064:Process Assessment, Health Care / Q000458:organization & administration*; D012017:Referral and Consultation / Q000458:organization & administration; D013548:Sweden; D057188:Workflow