title: Design and evaluation of a patient website to reduce crowding in emergency departments: a preliminary study.
abstract: The study aims to identify the information useful to support a patients' EDs' choice in order to design a patient Web-based system. For that purpose, a focus group and a formative user test have been performed. The results show that five types of information can be relevant. The spontaneous favored information is the "distance" to EDs. The "Wait time", that is sanctified in literature, is only used in a second time. A larger summative evaluation should be planned to evaluate and validate the befits of this kind of tool.
authors.affiliation: CIC-IT 1403 INSERM, Lille ; Univ Lille Nord de France ; CHU Lille ; UDSL EA 2694; F-59000 Lille, France.
authors.forename: Jessica
authors.initials: J
authors.lastname: Schiro
authors.affiliation: CIC-IT 1403 INSERM, Lille ; Univ Lille Nord de France ; CHU Lille ; UDSL EA 2694; F-59000 Lille, France.
authors.forename: Romaric
authors.initials: R
authors.lastname: Marcilly
authors.affiliation: CIC-IT 1403 INSERM, Lille ; Univ Lille Nord de France ; CHU Lille ; UDSL EA 2694; F-59000 Lille, France.
authors.forename: Nicolas
authors.initials: N
authors.lastname: Leroy
authors.affiliation: CIC-IT 1403 INSERM, Lille ; Univ Lille Nord de France ; CHU Lille ; UDSL EA 2694; F-59000 Lille, France.
authors.forename: Clément
authors.initials: C
authors.lastname: Wawrzyniak
authors.affiliation: Département de Pédiatrie et Pôle Urgence CHRU de Lille; F-59000 Lille, France.
authors.forename: Alain
authors.initials: A
authors.lastname: Martinot
authors.affiliation: CIC-IT 1403 INSERM, Lille ; Univ Lille Nord de France ; CHU Lille ; UDSL EA 2694; F-59000 Lille, France.
authors.forename: Sylvia
authors.initials: S
authors.lastname: Pelayo
mesh_terms: D001071:Appointments and Schedules; D003441:Crowding; D017598:Efficiency, Organizational; D004636:Emergency Service, Hospital / Q000706:statistics & numerical data*; D005602:France; D020380:Needs Assessment; D010343:Patient Admission; D018802:Patient-Centered Care; D010865:Pilot Projects; D061108:Social Media / Q000458:organization & administration*; D012984:Software; D012985:Software Design; D014218:Triage / Q000379:methods / Q000458:organization & administration; D014850:Waiting Lists