title: Patient experience measurement ignores mental health: suggestions for healthcare organizations.
authors.affiliation: DePaul University, Kellstadt Graduate School of Business, Chicago, Illinois, USA.
authors.forename: Andrew
authors.initials: A
authors.lastname: Gallan
authors.forename: Mona
authors.initials: M
authors.lastname: Shattell
mesh_terms: D006801:Humans; D001523:Mental Disorders / Q000523:psychology* / Q000628:therapy; D008605:Mental Health Services; D010043:Outcome and Process Assessment, Health Care; D017060:Patient Satisfaction; D014481:United States