title: Online Pharmaceutical Care Provision: Full-Implementation of an eHealth Service Using Design Science Research.
abstract: Chronic diseases are pressing health systems to introduce reforms, focused on primary care and multidisciplinary models. Community pharmacists have developed a new role, addressing pharmaceutical care and services. Information systems and technologies (IST) will have an important role in shaping future healthcare provision. However, the best way to design and implement an IST for pharmaceutical service provision is still an open research question. In this paper, we present a possible strategy based on the use of Design Science Research Methodology (DSRM). The application of the DSRM six stages is described, from the definition and characterization of the problem to the evaluation of the artefact.
authors.affiliation: WHO Collaborating Centre for Health Workforce Policy and Planning, Instituto de Higiene e Medicina Tropical, Universidade Nova de Lisboa, Rua da Junqueira, 100 Lisboa, Portugal.
authors.forename: João
authors.initials: J
authors.lastname: Gregório
authors.affiliation: WHO Collaborating Centre for Health Workforce Policy and Planning, Instituto de Higiene e Medicina Tropical, Universidade Nova de Lisboa, Rua da Junqueira, 100 Lisboa, Portugal.
authors.forename: Ângela
authors.initials: Â
authors.lastname: Pizarro
authors.affiliation: Research Institute for Medicines and Pharmaceutical Sciences, Faculdade de Farmácia da Universidade de Lisboa, Portugal.
authors.forename: Afonso
authors.initials: A
authors.lastname: Cavaco
authors.affiliation: Hôpitaux Universitaires de Genève, Switzerland.
authors.forename: Rolf
authors.initials: R
authors.lastname: Wipfli
authors.affiliation: Hôpitaux Universitaires de Genève, Switzerland.
authors.forename: Christian
authors.initials: C
authors.lastname: Lovis
authors.affiliation: Instituto Superior Técnico, Lisboa, Portugal.
authors.forename: Miguel
authors.initials: M
authors.lastname: Mira da Silva
authors.affiliation: WHO Collaborating Centre for Health Workforce Policy and Planning, Instituto de Higiene e Medicina Tropical, Universidade Nova de Lisboa, Rua da Junqueira, 100 Lisboa, Portugal.
authors.forename: Luís Velez
authors.initials: LV
authors.lastname: Lapão
mesh_terms: D035843:Biomedical Research / Q000379:methods; D002908:Chronic Disease / Q000188:drug therapy*; D016303:Clinical Pharmacy Information Systems / Q000458:organization & administration*; D020000:Decision Support Systems, Clinical / Q000458:organization & administration*; D004360:Drug Therapy, Computer-Assisted / Q000379:methods*; D005060:Europe; D006284:Health Plan Implementation / Q000458:organization & administration; D009862:Online Systems / Q000458:organization & administration*; D017216:Telemedicine / Q000458:organization & administration*