title: [The multi-factorial model of satisfaction of medical care by hospital patients suffering from borderline psychic disorders].
abstract: The satisfaction of patients with medical care determines their consumer behavior. The factors of satisfaction with medical care vary depending on level of its provision and profile of medical specialty. At that, there are only sporadic studies dedicated to factors of satisfaction with psychiatric care. The study was carried out to examine factors of satisfaction with hospital psychiatric care by patients suffering from depressive and neurotic disorders. The sampling consisted of 356 hospital patients suffering from depressive and neurotic disorders. The survey in written form was carried out using originally developed questionnaire. The statistical analysis was implemented by compiling equation of multiple regression. It is established that key factors of satisfaction include functioning of medical nurses of department, functioning of attending physician, comfort of wards, proportions and quality of psychiatric care capability of physician to empathic listening. The developed mathematical model explains 81% of variation of satisfaction with treatment.
authors.forename: B D
authors.initials: BD
authors.lastname: Tsigankov
authors.forename: Ya V
authors.initials: YV
authors.lastname: Maligin
mesh_terms: D000328:Adult; D001008:Anxiety Disorders / Q000628:therapy*; D003866:Depressive Disorder / Q000628:therapy*; D006778:Hospitals, Psychiatric / Q000592:standards*; D006801:Humans; D000075384:Neuroticism; D017060:Patient Satisfaction / Q000706:statistics & numerical data*