title: Implementing the Friends and Family Test.
abstract: This article discusses the background to the Friends and Family Test, highlighting the commitment to improve the patient experience. It also demonstrates how patient feedback was used to improve services in Aintree University Hospital Foundation Trust.
authors.forename: Lyn
authors.initials: L
authors.lastname: Mcintyre
authors.forename: Karen
authors.initials: K
authors.lastname: Davies
authors.forename: Carolyn
authors.initials: C
authors.lastname: Fox
authors.forename: June
authors.initials: J
authors.lastname: Taft
mesh_terms: D003142:Communication; D006801:Humans; D007857:Leadership; D019982:Organizational Case Studies; D017060:Patient Satisfaction; D058996:Quality Improvement / Q000592:standards*; D011787:Quality of Health Care / Q000592:standards*; D012017:Referral and Consultation / Q000706:statistics & numerical data; D013222:State Medicine / Q000592:standards*; D006113:United Kingdom