title: Quality measurement indicators for Iranian Health Centers.
abstract: BACKGROUND
  Recently, quality is a serious concern in development of organizations. There are various indicators to assess quality and the purpose of this study was to identify the main indicators for quality measurement of Iranian health centers.
  
  
  METHODS
  This qualitative study was conducted in three stages: first, review of the literature was performed to identify different indicators for quality measurement in health centers; second, a tworound Delphi process was used with participation of 18 experts in both rounds; third, Analytical Hierarchy Process (AHP) method was applied to give weights to each indicator.
  
  
  RESULTS
  Twenty-seven indicators were identified from the literature review stage. The Delphi method reduced the list to 4 indicators. Developing a quality plan in the health center had the highest weight (38%) and percentage of followed complaints the lowest (12%). The consistency rate was 7.2% indicating appropriateness of the data.
  
  
  CONCLUSIONS
  This list of indicators can be used as a template for measuring quality of health centers in Iran and possibly in other developing countries.
authors.affiliation: PhD of Health Services Administration, Health management and economics research center, Iran University of Medical Sciences, Tehran, Iran. shandizmoslehi@yahoo.com.
authors.forename: Shandiz
authors.initials: S
authors.lastname: Moslehi
authors.affiliation: MSc in Psychology, Health management and economics research center, Iran University of Medical Sciences, Tehran, Iran. pezhman_ata@yahoo.com.
authors.forename: Pezhman
authors.initials: P
authors.lastname: Atefi Manesh
authors.affiliation: MSc in Public Administration, Health management and economics research center, Iran University of Medical Sciences, Tehran, Iran. sarabi.a@iums.ac.ir .
authors.forename: Ali
authors.initials: A
authors.lastname: Sarabi Asiabar
keywords: Health Centers; Indicators; Quality Measurement