title: How patient and staff experiences affect outcomes.
abstract: Exploring patient and staff experiences is a new discipline but is providing key insights into the quality of care patients receive. This article explores how patient and staff experiences are measured and how this information is used to change practice.
authors.forename: Neil
authors.initials: N
authors.lastname: Churchill
authors.forename: Ruth
authors.initials: R
authors.lastname: Warden
mesh_terms: D006801:Humans; D009740:Nursing Staff / Q000523:psychology*; D010361:Patients / Q000523:psychology*; D010560:Personnel Selection; D013222:State Medicine; D006113:United Kingdom